Service Representative Back Office
Resume:
José G. Cooper
Allentown, PA 18102
********@***.***
www.thefishcube.com
OBJECTIVE: A position as a Bi-Lingual Customer Service Representative, incorporating my Bi-lingual skills in Spanish (Speach, reading and writting), and spanish education; with opportunities for growth and career advancement. EXPERIENCE: 2005 - 2018 Optum; United Healthcare; The Hartfort Instructional Designer
Design and development of virtual, and self pace training Graphic Design,
Web Design
Video Development for Training
Training and Development of all Telecommuter Deployments Documents Bi-Lingual Customer Services Representative.
1999 – 2005 SANTANDER CENTRAL HISPANO, New York, NY SWIFT Bilingual Operator
Input and verification of Spanish financial telecommunications Generation of daily SWIFT reports
Assist customer service department with the opening of DDA accounts and DDA report generation and distribution 1996 – 1998 DAI-ICHI KANGYO BANK, New York, NY
Bi-Lingual SWIFT and Telex Administrator
Control and maintenance of Authentication and Test keys Bilateral and test key exchange and correspondence Installation and upgrade of SWIFT software.
Supervise staff of five.
1994 – 1996 NATWEST SERVICES, Scranton, PA
Unit Supervisor, Database
Authentication and test key maintenance and control Bilateral key exchange implementation and control
Issuance of corporate PIN for wire transfe
Supervise staff of 6
1989 – 1993 GIRO CREDIT BANK, New York, NY
Supervisor SWIFT-TELEX
Training of personnel and management
Upgrade and maintenance of SWIFT authentication keys Assist foreign exchange back office with the confirmation and input of foreign exchange deals.
EDUCATION:
2003 Katharine Gibb School, New York, NY
A.A. Digital Media
1982 – 1983 American Institute of Banking, New York, NY Post-baccalaureate courses: Bank accounting, Credit and Financial Statement Analysis, Corporate Finance, Foreign Exchange Markets, Letter of Credit and Customer Services.
1977 – 1981 Universidad De Panamá, Panamá City, Rep. Of Panamá Accounting and Business Administration
SKILLS
Fully Bilingual in Spanish (reading, writing, speaking) Proficiency in MS Word, Power Point
Web editing softwares: Abode Photoshop, Adobe Illustrator, Adobe Dreamweaver, Adobe Muse
Training and Development Applications: Adobe Captivate; Adobe Presenter
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