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Customer Care Manager

Location:
Davenport, FL, 33837
Salary:
50,000
Posted:
February 10, 2021

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Resume:

ANGELA TYLER

*** ******** ******* ***** · 407-***-****

Email · adj2zb@r.postjobfree.com

To further improve my profession and skills by working with a reputable organization in an ethical way.

EXPERIENCE

PRESENT - 08/2/2020

CUSTOMER CARE SPECIALIST, All star auto lights

Process orders from Parts Trader system

Research the vehicle VIN number with decoders or contact dealership to verify correct part number is being ordered

Contact customers/body shops with any order discrepancies regarding pricing, part numbers or ETA’s.

Place order through Pinnacle or Fuse system

Follow up on any overdue orders with warehouse or sourcing

Contact accounting department if customer is in collections

Contact customer if their account is on a 50% Restocking fee from multiple returns.

11/16/2019 – 03/27/2020

BUYER, SHERATON vistana resort

Janitorial and Engineering buyer for 2 Orlando properties consisting of approx. 3000 1-2-bedroom units.

Securing bids, creating and tracking purchase orders and ensuring vendor payment.

Support each department head in preparation of estimates, meeting with vendors, researching and making recommendations for specific goods and services.

Work with receivers and distribution clerks to ensure order accuracy.

Maintain inventory par levels based on usage and seasonal peaks in the hotel industry.

Maintain check books for both resorts to ensure budgets do not go over for each account i.e. linen, room supplies and unit replacement.

Complete weekly reports, open PO report, spend report, linen purchase analysis, Adaco reorder report.

Attend all required meetings such as daily purchasing meetings and weekly department head meeting, etc.

Conduct bi-weekly inventory audits to ensure accurate products delivered and counts are on point.

05/06/2019 – 08/30/2019

PURCHASING & PROJECT MANAGER, Design2live

Create job descriptions for myself and staff

Train purchasing assistant and field team with daily job duties

Hold weekly staff meetings on upcoming projects

Purchase all furniture and installation items that go into multiple installs, 12 per month

Follow up and coordinate purchase orders to arrive at the needed time

Create daily work schedules for field team which intel’s assembly corrections, delivery of furniture, etc.

Ensure projects were completed in a timely manner, approx. 12 per month

Contact owners or property management companies with installation dates and obtain access to recently closed homes

Coordinate with our warehouse regarding installation dates and when their installation services would be needed.

Schedule pick-ups from our delivery company for suppliers that do not ship.

Coordinate with all suppliers on ever-changing installation dates to ensure items would arrive on time.

Follow up after installation that all items are present and if any issues, have them corrected.

Maintain a real time inventory on items at warehouse and any other locations that we had.

Utilize those inventory items in upcoming installations, if applicable

Receive and document any items that came into our warehouse and update our system that it is received.

Any personnel outcomes - hiring and firing of staff

Meetings with potential installation companies to ensure the best possible deal is obtained

Meetings with current suppliers on any invoicing issues or price discrepancies.

03/20/2017 – 05/3/2019

ASST. PROJECT MANAGER/ADMINISTRATOR, empire finish systems, llc

Processing Subcontractor Draws for multiple scopes in Excel spreadsheets. (Framing, Drywall, Stucco, Siding & Decorative Foam)

Create check releases for each sub/foreman for 17+ projects in Word documents

Creating submittals that include specific job materials, install guidelines, and SDS, in Adobe Reader XI

Submitting change orders for any modifications to the original contract and/or scope of work.

Creating contracts per each projects, each scope and each Sub/Foreman

Gathering & processing all 17+ projects GC Draws for the company on all work that has been completed in order for us to get paid. Each draw is processed differently as per the requirements of the General Contractor. They range from Excel, Adobe and Textura Oracle Financials.

Walking jobsites with Project Managers and Site Supervisors to evaluate where the job completion is at to ensure project will be completed in the length of time agreed upon. If not, come up with a plan to meet said deadlines.

02/10/2007 – 04/21/2017

BUYER III, westgate resorts, llc

Sole buyer for the following categories: Janitorial, Linens, Activities, Guest Amenities, Housewares, supplying to 29+ resorts.

Source, bid, award and create purchase orders through Fusion Oracle Financials.

Work with FFE to determine items needed for new DEV and REN projects.

Create excel spreadsheets to keep track of PO's, item descriptions and dollar amounts to check and balance our suppliers

Work closely with Accounts Payable to ensure all invoices are cleared and released for payment.

Review PO's to verify all items received, if not, contact suppliers for POD and follow up accordingly

Negotiate contract agreements. Meet with new suppliers to discuss potential benefit to the company, by cost savings or new innovative products to better our company.

Maintain and create blanket purchase orders for all services needed that fall in my category of buying.

Inventory buyer for all above categories.

Inventory quality control, monitors and maintains current levels in a very fast pace turn environment.

Set/maintain par levels for daily operations based on occupancy levels, forecasts and prior usage.

02/01/2002 – 02/01/2007

ACCOUNTS PAYABLE, westgate resorts, llc

Receive, verify and data enter hundreds of invoices for payment through Oracle Financials by 3-way matching and quick entry.

Manage 5 weekly check runs and mail out checks to multiple vendors.

Manage and Reconcile all accounts for 29 resorts, falling in my letters of the alphabet. (Q-U)

Work closely with purchasing and resort receivers to ensure invoices are released for payment.

Contact vendors for credit memos or to dispute any invoices that were billed incorrectly.

02/01/2000 – 02/01/2002

FRONT DESK LEAD, westgate vacation villas

Greeting guests, answering phones and checking in/out customers for a large timeshare resort which consists of over 2800 rooms

Fully train new team members and give feedback to managers to advise if they were able to perform the work

Take care of guest complaints or any issues that the guest is concerned about.

EDUCATION

2001 - 2003

ASSOCIATES - ACCOUNTING, Florida Metropolian University

SKILLS

Analytical

Knowledge in MRP Systems, Oracle Financials

Organized

Self-Motivator

Fast Learner

All Microsoft Suites

Adobe Reader XI

Able to Prioritize

List one of your strengths

Experience in fast pace environments



Contact this candidate