Customer care
Resume:
DURU, RITA EMMANUELA
No. *, Alhaji Idowu Street, Egbeda, Lagos State
Tel No: 090********, 070********
E-mail: ***********@*****.***
PERSONAL SUMMARY
A fully committed young lady who possesses the requirements, vision, abilities, drive and enthusiasm needed for a successful duty discharge. A versatile lady who consciously work towards achieving stated goals of an organization by the use of available resources PERSONAL FACTS
Date of Birth: May 31, 1991
Sex: Female
Marital Status: Single
State of Origin: Imo
Religion: Christianity
Nationality: Nigerian
WORK EXPEREINCE
Reckitt Benckiser, Agbara, Ogun State April 2019 – August 2020 Position: Customer care officer
Duties
I am in charge of relating with the customers about our products and services. I update records of transactions and provide relative solutions to customers whenever a challenge arises. Metropolitan Girl’s Secondary School, Enugu State (NYSC) April 2018 – March 2019 Position: Teaching Staff and Front Desk Officer
Duties
I was posted by the Federal Government during National Youths Service Corps to the Metropolitan Girl’s Secondary School, where I engaged students with science classes and practical. I also doubled as a front desk officer when the need arose Enugu State Water Cooperation, Enugu State May 2015 – October 2015 Position: Assistant Laboratory officer/tour guide
Duties
During my Industrial Training, I worked as an Assistant laboratory officer. I participated in the water purification and discharge processes. I was also in charge taking tourists around places of interest as they tour the Water cooperation’s facilities ACADEMIC QUALIFICATIONS
B.Sc. Hons. Applied Biochemistry 2012 – 2016
Enugu State University of Science and Technology
OND – Science Laboratory Technology 2011 – 2013
Institute Of Management and Technology (IMT) Enugu Secondary School Certificate 2003 – 2009
Comprehensive Secondary School Mbeke, Isiala Mbano Primary School Certificate 1998 - 2003
W.T.C Primary School, Enugu
OTHER QUALIFICATIONS
National Youth Service Certificate 2018
Certificate of CDS Service 2018
Basic Employability Skill Training Certificate 2018 Certificate in Computer Operations 2016
TRAINING/SEMINARS ATTENDED
Developmental Program in Marketing Communication Skills (E-Study) 2020 Diploma in Digital Marketing 2019
Basic Administration Skills in Our Digital World 2019 Front Desk & Customer Relation Skills 2018
PERSONAL SKILLS
Fast learning, team player and positive attitude
Good human relationship and ability to work with team
Excellence oral and written communication skills
Discipline, self-motivation and hard working
Computer literate
PERSONAL SKILLS
Reading
Swimming
Traveling
Dancing
REFEREES
ENGR. HENRY C. DURU
25, Elder D. A. Ugwueze Street, Abakpa,
Umuchigbo, Iji-Nike, Enugu, Enugu State
MRS. DURU HAPPINESS LILIAN
Big Cola Bottling Company Ltd.
ENGR. C. E. OGBEBE
RF Enugu State Ministry of Works and Infrastructure 080********
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