MARIA

STOFFELS

065*******

mariastoffels****@gmail.com

Vanderbijlpark, South Africa

ABOUT ME

A polite, respectable, friendly and

sociable person. I communicate

with ease and naturally. I am

ambitious,driven and a natural

leader. I can keep myself focused

in a busy environment and

complex circumstances. I love to

inspire others to do their best

because greatness is only

achieved together.

LANGUAGES

English

Afrikaans

HOBBIES

Playing Guitar

Reading

Playing Chess

Doing Research

WORK EXPERIENCE

DEBT COLLECTOR

INYATHI CONSULTING SERVICES VANDERBIJLPARK

MAR 2020 - PRESENT

Regularly contacted delinquent account holders to make arrangements for payment and reconciliation of accounts.

CALL CENTER CUSTOMER SERVICE REPRESENTATIVE

AMAZON CAPE TOWN

SEP 2018 - SEP 2019

Recognized and took advantage of opportunities to improve customer satisfaction to create repeat business.

Worked in a vibrant environment and collaborated with team of customer relations professionals to meet the needs of customers.

Consistently achieved top ranking for customer satisfaction on, retention and referrals.

Developed deep knowledge of company's products and services and improved quality of service and increased sales.

TELESALES AGENT

SELL DIRECT CAPE TOWN

MAY 2018 - JUL 2018

Contacted customers via telephone and email and used scripted sales dialog as a persuasive technique.

OFFICE CLEANER

RAPID FREIGHT CAPE TOWN

FEB 2018 - MAR 2018

Performed daily custodial duties, such as sweeping floors, vacuuming, cleaning glass entryway and collecting trash.

informed management about any major repair and maintenance requirements. EDUCATION

HIGHER NATIONAL CERTIFICATE

KUILSRIVER TECHNICAL HIGH SCHOOL CAPE TOWN

2017

English

Afrikaans

Life Orientation

Civil Engineering

Mathematics

History

Life Science

S K I L L S

Listening Innovative

Administration Investigative Research

Credit And Collections Customer Satisfacion

Call Center Background Computer Literate

Pastel Microsoft Office Word

Microsoft Excel

REFERENCES

NAJWA HANSEN

Amazon

083*******

DEON MACDONALD

Inyathi Consulting Services

076*******

LUCIA MAFA

Sell Direct

084*******

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