Personal Assistant Manager
Resume:
STEFNÉ PRETORIUS
QUALITY ASSURANCE MANAGER CENTURION, 0157, SOUTH AFRICA 082*******
DETAILS
** ****** ******, ** ****** Zicht,
Centurion, 0157, South Africa
********@*****.***
Date / Place of birth
25 February 1992
Polokwane
Nationality
South African
Driving license
Code B
SKILLS
Microsoft Excel
Microsoft Office
Microsoft Outlook
Microsoft Office Word
Nebu
MSM
Dooblo
Information Technology
Ability to Work in a Team
Effective Team Leader
Manual Testing
Automated Testing
Employee Training
Active Listening
English Typing
Event Planning
Lesson Planning
Event Management
Management Skills
PROFILE
My work experience stretch from 9 years in Insurance Brokerage being a Administrator, Secretary and Personal Assistant.
My career moved to Market Research where I have 5 years experience in Quality Assessing all the way through to Quality Assurance Manager.
I am a hard worker and strive to always be the best and deliver over and above what is expected of me,
I am a quick learner and execute given tasks accurate and sufficient. EMPLOYMENT HISTORY
Call Center Supervisor at Ask Afrika, Pretoria
March 2020 — August 2020
Main Duties
Recruitment
Assist CC supervisor / manager with recruitment interviewers. Training
Training staff on productivity statistics that will be monitored. Morale
Foster a positive and motivated climate amongst staff. Motivating and retaining staff.
HR management
Provide insight to supervisor on interviewer performance.Submit weekly performance sheets to supervisor.
Manage day-to-day activities of staff.
Manage leave effectively to reduce labour costs.
Address poor attendance.
Administer employment contracts.
Internal Liaison
Develop and maintain good working relationship with research staff. Liaise with team on project related issues.
Escalate un-resolvable scheduling and other concerns to manager. Prepare venue and interviewers for briefing and ensure all materials are shared. Brief staff with QA’s.
Manage sample performance.
Give regular feedback to supervisor on project progress. Optimization of project scheduling.
Good work ethic
Market Research
Insurance
Computer Skills
Creative Problem Solving
HOBBIES
Family and Friends.
Action Cricket.
And all kind of sport Activities.
LANGUAGES
Afrikaans
English
Updated project boards and share reports from NEBU on CC TV. Complete own time sheet daily.
Ensure that all interviewers have a tablet, headset and software loaded onto their devices to complete interviewing at home.
Ensure all interviewers used can work from home e.g. no background noise, internet connection in their area.
Assist the CC supervisor and manager by managing the off-site agents to ensure operations are not affected by this.
Constant communication with agents on WhatsApp to share instructions and guidance per agent.
Ensure devices used by agents at home are fully operational and replace / fix devices that require repair.
Consistently share news and messages regarding the COVID-19 virus and ensure agents take the necessary precautionary steps to not become infected. Assist manager in developing and maintaining centre performance metrics for a remote force. Ensure introductions are appropriate.
Assist your supervisor by monitoring project labour cost by managing CPH and maximize time in study as well as internet costs / telephony.
Responsible for monitoring and addressing individual performance – especially more time consuming when managing an off-site force.
Ensure compliance with SAMRA and ESOMAR conducts of conduct for interviewing – ensure agents working from home are familiar with this.
Staff have enough information to answer respondents’ questions – assist with on the job training to ensure we have limited unhappy respondents and that the agents are able to convey the questions properly and able to elaborate on key elements when required. Assist the supervisor with the Project debrief / end of project report after each study. Performing those duties outside the norm of the position. Quality Assurance Manager at Ask Afrika, Pretoria
January 2017 — March 2020
Main Duties
Develop management capability of the organisation
Provide on the job training to direct reports, including guidance on how to become better managers. Have monthly SOP (standard operating procedures) meetings with the team. Provide formal learning opportunities for Managers to enhance their managerial capability. Effective management of own business units and staff. Proactive management of Field Operations.
Staff coaching and mentoring.
Implement or improve "Hardware" in each business unit. Drive automation and technological enhancement.
Driving better collaboration across BU's
Assist DFO to establish integrated structures processes and collaboration between business units on project costings.
Establish integrated structures processes and collaboration between business units on project execution initiatives, ensuring profitable projects, on time and in scope. Collaboration (Self).
Act as enabler to all business units, advising on all matters related to field management. Improve collaboration between Field and QA.
Company reputation management.
Implement NDA's with suppliers that prohibit them and their interviewers from spreading negative comments on social media.
Quality Assessor at Ask Afrika, Pretoria
April 2015 — January 2017
Main Duties
QA all questionnaires related to specific projects. Ensuring all footage's received are usable.
All material send to editor to be correct and complete. Compiling weekly updates on projects.
Meeting deadlines.
Broker Assistant at Cardiff Capital, Pretoria
June 2014 — February 2015
Main Duties
Summary of Clients Portfolios.
Administration Of Group Schedule.
Reception - Switchboard.
Filling.
Preparation Of Client Packets.
General Typing.
Planning Of Diary.
Product Knowledge And System Knowledge.
Admin and Quotes at Limpopo Structures, Polokwane
October 2013 — May 2014
Main Duties
Admin.
Reception.
Update client information.
Creating Quotes
Reception at Surefin Brokers, Polokwane
January 2012 — September 2013
Main Duties
Personal Assistant.
Update Client Information.
Quotes
Admin.
Reception at ACA Brokers, Polokwane
April 2011 — November 2011
Main Duties
Admin.
Reception.
Update client information.
Reception at Polokwane Golf Club, Polokwane
March 2011 — April 2011
Main Duties
Personal Assistance and Receptionist.
Admin.
Update client information.
EDUCATION
Matric, Pietersburg High School, Polokwane
January 2006 — December 2010
REFERENCES
Shaun Fourie from Ask Afrika
*****.******@*********.**.** · 079-***-**** / 012-***-**** Andre de Lange from Cardiff Capital Brokers
Mark Mockford from Limpopo
********@*****************.*** · 083-***-****
Paul Venter from Surefin Brokers
Annelie Diederichs from ACA Brokers
Niko Koster from Polowane Golf Club
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