Front Office Desk
Resume:
Caitlin Jackson
P. O. Box ******
Big Lake, AK **652
adj2e9@r.postjobfree.com
CAITLIN JACKSON
OBJECTIVE To obtain a position in an office; whereas, I am able to advance within the company. I am passionate on placing an emphasis on patient health with providing professional patient experience and exceptional care.
PROFESSIONAL
ACHEVEMENTS
AND SKILLS
FRONT DESK AND ADMINISTRATION
● Supervised front office operations to ensure all standards are met
● Performed a variety of projects and duties assigned
● Effective communication when dealing with customer complaints
● Knowledge of insurance companies and insurance codes.
● Submitting predeterminations and obtaining breakdown of benefits to help give accurate financial estimates.
● Educate patients as necessary, regarding insurance, their responsibility and basic terminology.
● Process and submit insurance claims. Responsible for insurance aging report and keeping claims paid within a timely manner.
● Monitoring of patient treatment plans and recare system.
● Scheduled and adjusted patient appointments to maximize the patient care and reach practice profit target.
● Running reports to review goals and production making sure that we evaluated our protocols so that we can constantly strive to improve patient care and profit.
● Coordinate patient financial arrangements according to office policy and maintain appropriate financial documentation.
● Posting all payments and balancing at end of day.
● Maintained employee handbook to assure we stayed compliant with HR requirements.
DENTAL ASSISTING
● Maintained the highest level of infection control, exceeding OSHA standards and continuing education through OSHA seminars.
● CPR and HIPPA certified
SOFTWARE PROGRAMS
● Extensive understanding of Dentrix and Provision software
● Familiar with Yappi and Solution Reach
● Actuate with MS Office and Excel
WORK HISTORY
FRONT OFFICE SUPERVISOR, WOLF EYE CENTER, WASILLA, AK September 2017 - current
DENTAL ASSISTANT AND FRONT DESK, VALLEY DENTAL CLINIC, WASILLA, AK June2015 – September 2017
ACCOUNT MANAGER, ACCOUNTS PAYABLE & RECEIABLE, SCHEDULING, CUSTOMER SERVICE FISHER FUEL, ANCHORAGE, AK
January 2014 – June 2015
PERSONAL TRAINER, BODY RENEW, WASILLA, AK
January 2011 – January 2014
EDUCATION
CERTIFIED PATIENT SERVICE SPECIALIST, 2018
UNIVERSITY NORTH ALABAMA, 2007
Nutritionist
HIGH SCHOOL DIPLOMA, WASILLA HIGH SCHOOL, 2003
Graduated with Honors
REFERENCES DR. ROBERT ROBINSON
Valley Dental Clinic
DOUG FISHER
Fisher Fuel
DANNY O’NEIL
Body Renew
VICKIE GARNESS
Scotties Rentals
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