Call center agent or bartender
Resume:
Lorena Verroya
Batangas City
******************@***********.***
Willing to relocate to: Work from Home
Personal Details
Citizenship: Filipino
Work Experience
Bartender
MSC Cruises - Makati
June 2019 to Present
My role is outlet supervisor. Dealing with the guest complaints and concern,to make sure they get a good service and standards. Iam also incharge of the sraff and stock in the outlet. But most important is the gueat safisfaction.
Bartender
Magsaysay Maritime Corporation - Manila
May 2000 to February 2019
Iam a bartender to international cruise line. My role is outlet supervisor.Conducting a service and upselling training, Im incharge of the staff,organize the outlet before the service start to make sure they are in proper hygiene, give the excellent service to the guest and facing the guest complaints. I'll make sure i solved and rectify the problem. Iam also incharge of the outlet stocks.Inventory twice a month. Making the report everyday snd submit it to the manager. My skills is not only mixing and juggling the drinks. Checking and talking to the guest if they are happy and satisfied to my team's service. Flexibility to my job is my priority and i do work hard for the goid result of my team. Education
Junior High School in High School
Our lady of Carmel school - Batangas City
June 1984 to April 1987
Skills
• I can assure you that i can handle talking to guest or costumer. I can take the stress when it comes to costumers complaints.
Additional Information
Costumer service training and Appraisals training. Upselling training. Crowd management training as well
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