Shelly K.Chacko

Email: adj28c@r.postjobfree.com

Mobile: 405-***-****

Work Status: US Citizen

Location: Irving TX

Summary:

Seven plus years as a QA with a solid knowledge and extensive expertise in automation and manual testing methodologies and approaches.

Proficient in test design, development, and quality assurance of cost-effective enterprise applications

Proven expertise of successfully completed software testing projects for Enterprise level and customer level projects.

Utilized testing tools such as HP Quality Center 11 Jira, TestRail and FitNesse UI Automation testing during entire testing phase.

Excellent skill in testing compatibility on different browser (IE, Firefox, Safari and Chrome).

Strong expertise in all phases of SDLC and software test management: defining requirements, planning testing process, executing black box testing, informal and formal, manual and automated, data and functionality testing, analyzing and reporting issues, discrepancies and results.

Experience in performance of Build Validation and Verification, Positive and Negative, Boundary Values Analysis, Functional, Integration, Regression, GUI Cross–Browser and user acceptance tests.

Proficient in review of all kind of testability documents like requirement specification, functional document, conversion of the requirements document into detailed test plan, test cases and test scripts.

Comfortable working as a team member as well as independently, quick learner with excellent analytical, communication and interpersonal skills.

Education:

Anna University, India

Bachelor degree Program (BE)

Professional Experience

Bottle Rocket, Dallas, TX June 2019 to Dec 2020

QA Analyst/ Web/ Mobile

Bottle Rocket is an international, multi-disciplinary mobile studio that connects future-focused brands to their customers through sophisticated yet simple mobile experiences. With our award-winning applications and solutions, our partners strengthen their businesses through enhanced user and brand interactions

Clients:

Frontier Communications

Return 2 work

ROLES AND RESPONSIBILITIES

Involved in iOS and Android installation testing to make sure that application is installed with in an acceptable time.

Involved in testing alert and push notifications and make sure the alert should be prompted to the user only once.

Involved in app and google store testing after the application is made live to check whether the application can be found in the store.

Involved in Client API validations using postman

Involved in Data validation using SQL

Experience in using tools like Postman, Charles, XCode, Android studio, Jira and Test Rail

Involved in client meetings and design meetings

Managing projects and meeting client to gather requirements

Involved in creating tickets as per client request

Involved in creating accessibility document and testing

Involved in interaction with developers and BA

Responsible for testing and closing the ticket in Jira

Achievements

Managed client calls regarding API and design

Learned how to extensively use tools such as Postman and Charles

Learn to collect logs by proxying the devices and get the crash logs

ENVIRONMENT: IOS, Android, SQL, Web, Jira, Test Rail, Agile, API, Postman, Simulators and Emulator testing, Charles, XCode, Android Studio, Zeplin and Appium

CITS- American Airlines, Dallas, TX Feb 2013 to May 2019

QA Analyst/ Web/ Mobile

AA.com

American Airlines through the merger are now able to offer convenient schedule options and access to more destinations around the globe. AA.com continues to offer cabin upgrades and sell both MCE and Preferred Seats as an optional service and also shows US airways seat map for the customers to select their convenient seats. Customers can view, hold or purchase the reservation on aa.com or at mobile.aa.com. Testing is mainly focused on improving the User experience and making more comfortable for the end customer to make a reservation on AA.COM. The best days working at American Airlines gave me the opportunity to learn and develop my skills in handling different areas like Agile, Business Analyst and Product Analyst.

Projects:

AA.com- MCE Seats (Feb 2013 - Dec 2013)

AA.com- Choice seats-Integrated project (Dec 2013 - May 2014)

AA.com- Vending Machine (Mar 2014 – Jun 2014)

AA.com- Mileage Multiplier on Hold (Jun 2014 – Oct 2014)

AA.com- SFFP (Nov 2014 – April 2015)

(Merge my Account, Redemption Redirect and Profile Redirect)

AA.com- Mileage Multiplier (May 2015 – July 2015)

AA.com- Trip Insurance (Aug 2015- Sep 2015)

AA.com- Accessibility Overlay (Sep 2015- Jan 2016)

AA.com- AAdvantage Redesign (Jan 2016- Aug 2016)

AA.com- Basic Economy (Sep 2016- Nov 2016)

AA.com- AAdvantage Short Enrollment (Nov 2016- Feb 2017)

AA.com- Basic Economy Booking/Change Reservation (March 2017- Sep 2017)

AA.com- Triplink Concur (Sep 2017- Dec 2017)

AA.com- IVR Containment (Jan 2018 – Nov 2018)

AA.com- Instant Upsell (Dec 2018 – present)

ROLES AND RESPONSIBILITIES

Involved in creating feature overviews and functionality demos to management groups.

Involved in coordinating Stand up’s, Iteration Demos, Iteration Retro/ Planning and Backlog Grooming sessions.

Deployed application to real devices using Xcode.

Extensive experience on tools like Xcode and Android studio for installing the application on IOS and Android devices

Involved in creating test data, scripts, scenarios and test plan for the release.

Involved in end to end testing of the aa.com website, mobile application and mobile web application.

Ability of write SQL queries.

Involved in analyzing issues within the database and be able to fix it within SQL.

Responsible for testing on Mac, Windows, IOS and Android devices.

Attend daily ‘Stand-Up’ meetings to discuss what has been done, what will be done and determine if there are any road blocks that may compromise the completion of our tasks.

Reporting the defects in Quality center 11.

Attended weekly QA meetings with the QA community.

Chase up for the defect to be fixed with development teams.

Efficiently ticketed the PNR’s, Checked the Ticket status, verified fulfillment of the Merchandising Products using SABRE tool.

Ensured all work is completed, utilizing the quality assurance processes and standards.

Worked closely with Product Owner and Business Stake Holders to get better understanding of the requirements.

Working with Product owners to gather the requirements and create user stories.

Collaboration with developers on Creating FitNesse UI automation.

Achievements

Managed to automate the Sabre ticketing to make the process easier

Planned a new test approach and managed to get more user stories accepted

Coordinated with other teams to share the knowledge of engineering design and technology

Trained other team members with the automation scripts

Coordinated team building activities to improve working relationship to overcome any blocking barrier

ENVIRONMENT: Quality Center 11, Rally, Sabre, Jira, TestRail, Agile, Jenkins, Android, IOS, Selenium, Charles, FitNesse, Postman, MySQL, Soap UI, Android studio and Xcode.

TCS- Toyota Financial Services, Torrance, California Aug 2012 to Jan 2013

Mobile Application Tester

Lexus Financial Services Application

Toyota Financial Services Application

Scion Solution

The users can access your Toyota, Lexus or Scion Financial services account with the applications for the android mobile devices. This application allows an existing customer to make a payment or obtain payoff information on an existing Financial Service Account. The account holders may either register for account access from this application or use existing login credentials registered on toyotafinancial.com. This application gives the users option to make a payment, view payoff information, contact us and find special offers from Toyota.

ROLES AND RESPONSIBILITIES

Designed the efficient manual test cases (both positive and negative) based on the analysis of Business Requirement documents, Technical Design documents and Use cases.

Involved in end to end testing of the mobile application

Involved in updating scripts in Quality Center

Attending the client meetings to gather project test requirements

Bugs reporting on bug tracking tool and updating the status of the bugs

Involved in regular discussions with developers regarding defects.

Performed compatibility testing with various iPhone and Android mobile devices to ensure that functionality works fine.

Tested the application for navigation to different pages, buttons and other features on the page.

Involved in providing testing Status Reports.

Achievements

Coordinated with process improvements

Researched and shared knowledge on how to install the application on mobile

Analyzed and rewrote procedures to improve efficiency

ENVIRONMENT: Android, IOS, Mobile Application, Mobile Web, Quality Center 10, Windows.

Contact this candidate