Store Manager Customer Care
Resume:
Umme Haque
*****@**.*****.**
OBJECTIVE
To obtain a position within my chosen field
that will challenge and allow me to use my
education, skills and past experiences in a way
that is mutually beneficial to both myself and
my employer and allow for future growth and
advancement. I’m dedicated and motivated to
work where I can fully utilize my skills for the
success of the organization.
COMPETENCIES
Microsoft Office, Excel and
PowerPoint
Customer Service, keeping organized
with customer interaction, files and
with wrap up notes
Social Worker, respectful and caring.
Ability to adapt any last minute
changes in a fast paced work
environment
Data Entry Communication
Fast typer,
Great interpersonality,
communications and collaboration
skills along with professionalism and
integrity
Multilingual (English, French,
Bengali, Hindi and Urdu) Specialized
in American Sign Language,
Clean Criminal Record
EDUCATION
York University, Toronto ON
September 2015- September 2020
BA in Sociology & Human Resource
Management
EXPERIENCE
Alight Solutions
CIBC- Customer Care Representative CS
Professional Specialized in Pensions
(Defined Benefit), Marriage Breakdown,
Retirement and Life Benefits Specialist
March 2019-October 2020
Handling high volume of calls from
clients, Employees to answer
questions
Provide education and solve complex
HR and financial issues related to their
health care benefits,,401K Savings,
Lumpsumps, Retirement plans, loa,
Payroll etc.
Processing transactions such as health
enrollments, Tax and direct deposit
updates, 401K withdrawals or
contributions and retirement elections.
This includes additional ongoing
research and case work.
Leveraging computer navigation skills
to toggle between multiple screens and
systems to provide answers and
support. This also includes assists
caller in navigating the system.
Creating and updating file on database
and communicating with third parties
to research and assist the bankers with
updates or inquiries.
Excellent Work Attitude Award from
the organization and the client as well.
Monthly Incentives/Bonuses, Known
as Best and Most Polite Customer
Service DB representative
Life Labs Customer Service
Representative (Seasonal)
Costco Wholesale ECommerce
Agent (Temporary)
Answer phone calls from customers
and ensure you are providing them
with a positive experience
Handle any complaints in a
professional manner., and help them
assure about their information
Take inbound calls on a daily basis
Log correspondence details into the
database.
Provide them the call center hours
based on their provinces
Volunteer at York University
September 2015-2018
Strong analytical and problem-solving
skills
Systematic and highly detail oriented
Volunteered with York Tour Guide in
order to help students making them
more familiar with campus.
Volunteering with York International
Volunteering with Indian Cultural
Association at York
Volunteered with YFS in order to
promote their events.
York International Peer Supporter
January 2016-2017
Volunteering as a Peer Supporter
where my task is to connect with new
incoming international students and
guide them in various ways for a
better transition at York.
Participated in Orientation sessions
helping students and giving them a
tour of York.
Volunteer with various activities and
events organized by York.
Indian Cultural Association
January 2016- March 2017
Part of Indian cultural Association
Volunteered for Multicultural week
Helped setting up club's big events
(Holi and Diwali), Helping out on
field trip to temple
Other Activities:
Taj Mahal Foods January 2014-
December 2015
Pizza Nova July 2016
Worked as a cashier
Handled the entire store and greeted
customers in a positive manner
Handled food equipments and other
technological equipments in the
correct way
Practiced Efficient team leading skills
in the absence of the store manager
Maintained a positive store
environment and had positive relations
with co-workers
Handled cash
Maintained high standards of the store
Greeted customers in a positive
manner also had positive relations
with the co-workers,
Communicated efficiently and friendly
behavior to everyone
Reference:
Available Upon request
Contact this candidate