Data Manager

MARY W. MUCHINA

● C: 206-***-****, Edmonds, WA ● E-mail: ********@*******.*** ● LinkedIn.com

PROFESSIONAL SUMMARY

Seeking contract or full-time Program Management opportunity. Pro-active and motivated leader with 6+ years of experience planning, leading, and improving customer engagements and driving technical initiatives. Strategic in developing processes, managing financial and key results activities for business impact. Focused on collaborating and working with diverse personality types through consistent engagement and close partnership to drive improvements and delivery results.

SKILLS SUMMARY

Research and Analysis

Program Management

Process Improvement

Decision modelling

Financial Analysis and Budgeting

Strategy Planning

Agile Development

Requirements Gathering

Process Improvement

Data Driven storytelling and Business Analysis.

Negotiation and facilitation

TECHNICAL KNOWLEDGE

Azure DevOps

Business data analysis and reporting with Excel (advanced, incl. Power Pivot, Power BI)

Data visualization and dashboard development with Power BI

Power Apps

SQL

DAX-Data Analysis Expression

PROFESSIONAL WORK EXPERIENCE

Microsoft Corporation May 2020 – Dec 2020

Business Specialist Category Planning and Management.

• Lead Retail and Category management group on the data transformation journey. This is necessary for a better customer experience, improved revenues, having the right inventory in the right quantity and locations, better visibility to make higher quality business decisions and to improve productivity with an ability to get the work done more seamlessly.

Program Manager Partner and Field Experience.

Process Optimization. Empowered partners to successfully onboard different types of digital content to the Store by revamping the onboarding and product submission framework, updated legacy product ingestion workflow with a new seamless ingestion flow. Ensured product onboarding content is at par with platform submission portal flow.

Program Management: Helped Microsoft's ecosystem build and sell solutions through the Commercial Marketplace. Created, managed, and land technical content built for developers and IT professionals integrating with the marketplace commerce engine.

Internal Relationship: Cross collaborated with across different product groups, gathered requirements to help improve on existing customer onboarding experience.

Slalom Dec 2018 – Oct 2019

Slalom West Delivery Market Jul 2019 – Oct 2019

Program Management Consultant

Drove Power Platform Technology Adoption. Drove market adoption of client platform through organized workshop trainings in U.S West delivery market. Trained Power BI level 100 to business users, Data Import, Data cleaning and Preparation, Data visualization and DAX. Trained advanced Business and Data modelling using excel to business users

Microsoft Corporation Apr 2019 – Jul 2019

Business Management Consultant (Contract Consultant)

Process Optimization. Published a Microsoft Accessibility dashboard which provided overall visibility into the accessibility compliance program which oversee over 212 Microsoft products across 12 platform. Involved instituting a weekly capacity reporting process with internal stakeholders, including 6 senior program Managers and 2 Principal Program Managers. Enabled all parties to review and maintain real-time capacity forecast and milestone status.

Data Analytics and Insight: Built KPI Dashboards with executive, operational and tactical views to surface insights using Power BI. Deconstructed business reports, business rules, system rules, and calculations to document the integration requirements.

Program Management: Collaborated with senior Principal Program Managers to gather requirements from multiple stakeholders through interviews, sampling of data, and visuals to confirm our agreement prior to building Business Intelligence solutions.

T-Mobile Dec 2018 – Apr 2019

Senior Project Analyst (Contract Consultant)

Strategy Development: Collaborated with stakeholders across the company (engineering, marketing, sales, finance, legal) in development of product strategy. Developed project plans, including managing individual deadline and goals, risks assessments and developing mitigation plans, and lesson learned reviews. Executed change management functions, project metrics, trend analysis and executive briefings.

Process Improvement: implemented robust product delivery framework, for example explaining the why to the stakeholder in order to get buy-in. process improvements designed to simplify and improve the efficiency, agility, effectiveness of the program Work closely with technical product teams to troubleshoot and improve program features.

Program Management: Delivered end-to-end Product Launch by partnering with Engineering, Design, and Go-to-Market teams. Led requirement-gathering sessions with clients, analyzing the information and prioritizing the requirements to gain understanding of the business needs and support their business plans. Developed and maintained the platform vision and road map, communicating “the why” to the senior leadership. Planned release events, presenting the vision and road map along the course of each release. Applied the strategic themes established by senior leadership toward the direction of the platform road map and built “key learning artifacts” to help measure success. Collaborated with technology partners (Product Owners, System Architects, Release Train Engineers, etc.) to understand the scope of work and assisted with decision-making when necessary.

Bill and Melinda Gates Foundation Apr 2018 – Jul 2018

MBA Strategy Analyst – Interventions, Consumer and Markets

Program Management: Helped Bill and Melinda Gates Foundation expand ongoing country level market intelligence, market analytics and macro/global data used in making decision in market dynamics. Landscaped availability and accessibility of global health commodity data in Low and Middle-Income Country’s. Interviewed key country level government officials to gather intelligence on country level procurement frameworks and data sharing practices respectively.

Data driven Strategy Design: Collated data from multiple sources, Analyzed the size and composition of health commodity markets in low- and middle-income countries, primarily (Kenya, Rwanda, Ethiopia, South-Africa). Develop an understanding of how procurement prices vary both between and across countries, and how the composition of what countries buy (commodities for non-communicable versus communicable diseases,) changes over time as countries become richer. Designed an investment proposal on improving data systems and potential ways to increase country-level access to data to help inform market dynamic investments.

External Relationships: Built relationship with program leads and top Government officials in Foundation focus countries, to help assess and evaluate barriers of data sharing across multiple Government institutions.

LiveStories Software Jun 2016 – Jul 2017

Program Manager – Product Engagement and Analytics

Strategy Development: Collaborated with stakeholders across the company to defined product requirements, business rules, acceptance criteria and test cases that support Livestories Analytics Platform.

Product Analytic and Adoption Strategy: Compiled and analyzed data relevant to product usage and provide recommended actions to improve business outcomes. Drove Product usage by over 35 percent. Built product awareness and evangelized the product vision by initiating, creating and conducting over 15 personalized training sessions for more than 150 users with relevant use cases. Drove consumer intelligence through the development of external and internal data sources to improve the business’s understanding of the product market, competitor activities, and consumer activities. Drove strategic relationships and managed communication and alignment across multiple partner teams.

Program Management: Defined and owned the product roadmap, including building use cases for new opportunities and developing detailed delivery plans for engineering, marketing, and business teams. Established and drove long-term relationships across six required verticals.

Business Growth Strategy: Developed product growth strategy through intensive market research and user research. Facilitated the launched of LiveStories V2 and expanded user base by over 75 percent.

Thomas and Associates CPA (K), Nairobi, Kenya Jan 2010- Jun 2013

Lead Business Advisor

Drove consulting services projects spanning internal controls, internal audit and risk management: development and implementation of methodology/action plan for internal control system improvements, implementation of risk management systems, description of business processes (with varying levels of detail), identification and assessment of risks, development of testing programs and execution of internal audit procedures, development of internal regulatory documents for different business processes

Industrial and Commercial Development Corporation Jun 2008- Dec 2009

Management Accountant

Redesigned the accounting process to capture all the revenue drivers and properly record valid intercompany transactions. Developed budget and financial plans, initiating corrective actions Performed month end and year end closing activities.

EDUCATION

•Microsoft Training: Power-BI, Azure DevOps, Azure Fundamentals., Advanced Data analysis and Modelling.

•University of Washington: Business Analytics

•Florida International University: Master’s in business administration-Business Analytics.

•Egerton University: Bachelor of Science in Business and e-commerce

•Project Management CompTIA+

•Strathmore University: Association of Chartered Certified Accounting (CPA)

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