Service Representative Front Office

Eva Sklow

*** ****** **, ***** **

229-***-**** ********@*****.***

PROFESSIONAL EXPERIENCE

Claims Service Represtative

Geico August 2019-November 2020

Macon, GA

●Licensed in Georgia, and Kentucky,South Carolina, Michigan and Louisiana for claims service representative

●Answered phone callers from policy holders and took initial First Notice of Losses for accidents including vehicles, theft and fires

●Maintained a 4 in CSS and CPD

●Set up repairs for insured and claimant vehicles in a timely manner

●Advised customers the next steps in claims process after vehicle was sent in for repairs

●Viewed police reports and determined liability for each individual claim

●Spoke with other insurance carries to satisfy subrogation process and also sent police reports

Emergency Road Service Representative

Geico

Macon, GA July 2018-August 2019

●Took initial first notice of loss for customers for roadside service including, towing, tire changes

●Championed in CSS and CPD metrics monthly

●Became tri-trained in ERS, Glass and Accident Tow within 7 months of service

●Worked closely with supervisor to grade and monitor calls of co workers and looked for coaching opportunities

●Promoted to the Claims department within 1 year of service

●Finished Associated Degree while in Emergency Road Service

At Your Service Agent

Macon Marriott City Center

Macon, GA July 2017 - July 2018

●Handled hotel guest complaints over the phone and provided solutions to ensure a weekly customer satisfaction rate of 80.5%

●Recorded customer interactions to improve our complaint handling process and review them when guests submitted surveys

●Researched guest issues to uncover the cause of the problem and focus on preventing that issue from recurring

●Communicated guest opportunities with the front office team and other departments to create strong communication

●Earned the “Spirit to Service Award” for displaying exceptional customer service in February 2018

EDUCATION

Associate Degree in Business

Miller Motte Technical College Macon, GA

●GPA: 3.0

VOLUNTEER EXPERIENCE

Volunteer

Albany Methodist Church

Albany, GA January 2017

●Assisted families recover from a tornado that struck Albany, GA by preparing meals to make sure families had food to eat

ADDITIONAL SKILLS

●Microsoft Office and QuickBook

●Administrative Procedures

●Business Management and Hospitality Supervision

●Organizational Planning and Scheduling

●“Spirit of Service Award” and Customer Service with Marriott Hotels

●Leadership

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