David Houston Diatikar

Business Process Management and Transformation

adj24n@r.postjobfree.com 828-***-**** linkedin.com/in/daviddiatikar

EXECUTIVE SUMMARY

I apply Business Process Management (BPM), Business Agility Thinking, and Servant Leadership to provide clients with the right tools and services to maximize value in their business transformation journey. I am a practitioner, trainer, and coach that can fit into just about any part of your business and deliver value every day.

Diverse background of private and government contributions: retail IT (Sears), financial services, insurance (Wells Fargo, TDI, AIG, USAA, AMEX); Tier 1-3 supplier to Ford and General Motors and other manufacturing areas.

EDUCATION and CERTIFICATIONS

Master of Military Art and Science, General Command and Staff College

Master of Business Administration, Operations and Management, Keller Graduate School, USA

Bachelor of Science, Chemical Engineering, Tennessee Technological University, USA

ASQ Certified Six Sigma Black Belt, Master Black Belt in Training (AMEX trained MBB)

Scaled Agile Program Consultant (SPC5), Practitioner, Instructor, and Coach, Scaled Agile Framework

PMI-Project Management Professional, PMI-Agile Certified Practitioner

Professional Development: Certificates in Supply Chain Management, Certificate in Hospital Management, Simulation

Affiliations: ASQ, PMI and various LinkedIn Groups, Reserve Officers Association

Computer Skills: Flowcharter (iGrafx - 7 years), Microsoft Office/Project/Visio (20 years), Google Suite, Jira, Minitab (5 years), Adobe Creative Suite/Premiere (10 years)–depends on the client.

PROFESSIONAL EXPERIENCE

WELLS FARGO June 2019 to Sept 2020

Diversified financial services company,

Enterprise Business Process Management Engineer (Contract)/ Enterprise Architect, Remote

Business Process Management (BPM) analysis, modeling, design and documentation of over 500 Financial Services Processes to BPM, Regulatory (FDIC), and other Agency Standards.

Special Projects i.e., Led team to do crossline of business process inventory management.

Mentored over 15 Line of business groups including their clients, peers and team members in BPM, Lean and Agile best practices.

CISCO LEARNING Nov. 2018 to June 2019

Computer hardware and switches Company,

Project Manager (Contract), Remote

Reduced cycle time for class delivery opportunities by 40%.

Optimized over 20 Learning Partner processes.

Identified redundancies, waste, cycle time reduction opportunities and tasks to automate. Killed an immature project ($1.2M).

Coached other Project Managers in Project Management Professional methods and personal growth.

USAA April 2018 to July 2018

Senior Business Process Manager (Contract), San Antonio, TX

Created BPM analysis, modeling and other deliverables while implementing Disciplined Execution "Sourcing Supplier" for the Global Services Group (10 critical processes). This is part of the BPM Re-engineering Effort.

BPM modeled the process life cycle of selected procurement process using iGrafx software.

BEYOND LLC Nov. 2017 to April 2018

Beyond is a design and technology ideas company.

Senior Business Process Manager (Contract), San Antonio, TX (Remote)

Developed, Trained, and Implemented standard process within and across Beyond studios (4 locations).

Determined and documented current state end to end process for Beyond products from order receipt to customer delivery (4 locations).

VERISK Nov. 2016 to June 2017

American data analytics and risk assessment firm, serving customers worldwide in insurance, natural resources, financial services, government, and risk management.

Master Black Belt Instructor, Process Manager, and Coach (Contract), San Antonio, TX

Co-taught Green Belt Certification Classes. Prepared testing materials for yellow and green belt certification.

Coached and mentored up to 25 student projects at the same time. Co-lead a major Kaizen event freeing up to 35FTEs. Student projects freed up another 14 FTEs. Mentoring included management development as needed outside the subject material.

Taught students to model their processes using process and value stream mapping data and Visio software.

Board-certified (Verisk) Green Belt candidates.

Developed teaching materials and mentored Cost of Delay and Estimating Project Duration. (Methods to prioritize backlogs).

Aided in managing the effort to set up and implement the Corporate LSS program for Verisk. Co-taught the first two waves of Green Belt Classes (light six sigma content) and coached and mentored through completion Green Belt projects (25 persons).

USAA June 2015 to Nov. 2016

Diversified financial services group of companies, banking, investing, and insurance to people and families that serve, or served, in the United States military.

Senior Business Process Management Engineer (Contract), San Antonio, TX

Disabled United in Action to Make an Inclusive Society (DUNAMIS) Program Manager.

BPM Enterprise Data and Analytics Office– BPM analysis, modeling (life cycle) and documentation of 31 key processes.

Commonized 28 processes across business units at the Enterprise level.

Facilitation between Corporate Business Units and Groups. Mentored junior staff persons.

Taught Agile Certified Practitioner classes after hours at the USAA campus.

TATA CONSULTING SERVICES Jan. 2013 to Jan. 2015

Tata Consultancy Services Limited is an Indian multinational information technology service, consulting, and business solutions company.

Senior Lean Six Sigma Lean Business Process Management Consultant, Chicago, IL

AIG - NY, NY Led a 3-person team that modeled (BPM format) the end to end Worldwide Claims Processes.

TDI - Toronto, Canada Lead a 5-person team that modeled TDI’s end to end processes of their Canadian claims processes for 8 lines of business. Worked with DMAIC and DFSS black belt practitioners. BPM work included process definition, modeling, documentation analysis of processes within all 8 lines of business. Mentored client practitioners.

Sears Holdings Corporation.

oSenior Process Consultant–Modeled Targeted Campaign processes for Retail (print, web, and email).

Engagement Manager, Test Management Office, Testing Center of Excellence Build Definition Engagement. Mentored junior persons as needed.

USAA Aug. 2012 to Dec. 2012

Senior Lean Six Sigma Lean Business Process Management Consultant (Contract), San Antonio, TX

Facilitate and support USAA compliance process improvements.

Mentored black belt and business analysis practitioners.

Modeled the project life cycle of non-discretionary and discretionary IT projects using process and value stream mapping data and Flowcharter (iGrafx) software.

Conducted a DMAIC project to reduce compliance project cost and cycle time. Implemented best practices and key performance measures to sustain improvements.

MANAGEMENT SCIENCE AND INNOVATION Sep. 2011 to Jan. 2012

Small Consulting Services Herndon, Virginia.

Associate Master Black Belt Business (Contract), Fort Bragg, NC,

Facilitate and support the MSI's contract with the US Army Reserve Command's continuous improvement office.

Team projects savings totaled several million dollars (Cycle time reductions and improved quality).

Worked with and mentored black belt practitioners.

AMERICAN EXPRESS Dec. 2010 to Sep. 2011

American multinational financial services corporation

Director of Continuous Quality Improvement, Phoenix, AZ

Develop and manage a 5-person team to drive continuous quality improvement within American Express Technologies.

Built and managed a 5-person team from internal and external sources (Phoenix & Brighton, UK).

Integrated lean concepts into the exiting define, measure, analyze, improve and control (DMAIC) six sigma quality framework providing services to Technology group (Software Development Life Cycle, vendor management, Change, Incident, and other ITIL functions) and external clients such as product development, and marketing.

Conceptualized and executed hybrid customized rapid improvement events (RIE) with client teams. (Phoenix and Brighton, UK).

Coached and Mentored black belt candidates and black belt practitioners.

Team save findings exceeded $5,000,000 in just 6 months.

WATLOW ELECTRIC March 2010 July 2010

Watlow Electric is a leading global provider of sensor systems for vehicle and industrial devices.

Contract Lean Six Sigma Black Belt (Contract)–Active Sensors–Richmond, IL

Contracted through Delta Services - Led and implemented activities to launch two new products for the Active Sensors Value Stream. Caterpillar vendor requirements are very close to Ford and General Motors.

Lean and Six Sigma Tools included video tape before and after improvements, direct data collection, interviews, team training, data collection, standard work, variation reduction (six sigma), and decision making.

Value stream mapped the whole Active Sensors Value Stream, starting with receipt of order through delivery of the product at the customer assembly plant. Created 3-, 6-, and 12-months improvement plans with expected resourcing requirements.

STERICYCLE CORP June 2008 to Feb. 2009

Stericycle Corporation is a nationwide provider of medical waste disposal services

Area Manager of Continuous Improvement–Chicago, IL

Taught basic and intermediate level continuous improvement skills, including hands-on Kaizen events for management and team members, at multiple sites.

Spearheaded or supported 19 Kaizen events at multiple sites, focusing on 5S, standard work, and flow.

LSG SKYCHEFS Feb. 2006 to Feb. 2008

LSG Sky Chefs is a caterer to airline and retail markets

Director of Lean Manufacturing–Irvin, TX

Taught Lean six sigma skills, including problem-solving activities for up to 16 staff, general managers, and associates, at 6-14 sites; mentored up to four Lean managers during Kaizen events in build-to-order environments.

ADDITIONAL EMPLOYMENT EXPERIENCE

Tredegar Films Division (Senior Lean Process Engineer), Sturdy Control, (Contract Senior Lean Process Engineer), Day International (Senior Lean Process Engineer), Panduit Corporation (Senior Lean Process Engineer), Sprague Devices (Senior Automotive Manufacturing Engineer), Borg Warner (Senior Automotive Manufacturing Engineer), Systems Engineering (heavy manufacturing equipment sales and design). Liquid Carbonic (Corporate Field Engineering), Nalco Chemical (Sales and Service), and US Steel (Front Line Supervision).

United States Army Experience: Lieutenant Colonel (Retired)–Veteran, two Meritorious Service and three Army Commendation Medals among others (Detailed resume of service career available on request)

Strategic Alignment

Innovation

Black Swan risk avoidance

Master Black Belt

Service/Product Development

KPI / Performance Metric Systems

The Lean Startup Canvas

Project Management Office

Heshin Kari / DFM / VAVE

Collaboration

Lifelong Learning, Teaching

Lean UX

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