Billie Jo

Thompson

***** * **** ** * Apt *** Owasso, OK 74055

918-***-****

adj21w@r.postjobfree.com

Experienced cage supervisor in a successful and established casino seeks a challenging management position to apply problem-solving, continuous improvement, operations management and process improvement skills to oversee a team of professionals in a thriving business industry.

Skills

Problem Solving

Critical Thinking

Microsoft Office

Team Building

Scheduling

Training Employees

Time Management

Motivating Others

Passion for Work

Supervision

Conflict Resolution

Leadership

Cash Handling

Analytical Decision Making

Customer Service

Title 31 Compliance

Typing

Data Entry

Experience

DEC 2016 – PRESENT

Cage Supervisor / Osage Casino – Sand Springs, OK

Ensures company information provided by management is effectively communicated to assigned staff and ensures staff concerns, requests for information, and ideas for improvements are effectively relayed to management. Performs all duties in accordance with company core values, objectives of the Osage Nation, internal policies and procedures, as well, as applicable laws and gaming regulations. Knowledge, skills, and experience in the hiring, training, scheduling, and supervision of staff, communications, decision-making, problem solving, complaint resolution, resource allocation, and customer service. Responsible for over $2 million on any given shift. Received the Leader of the Quarter for the first quarter of 2019.

JULY 2016 – DEC 2016

Main Bank Cashier / Osage Casino – Sand Springs, OK

Requires knowledge, skills, and experience in accurately handling various forms of cash transactions. Counts and balances funds in Main/Chip Bank with outgoing banker at start of shift; verifies totals in vault balance sheet against monies on hand. Balances all recorded transactions in the vault balance sheet and verifies totals against monies on hand at the end of the shift. Prepares daily cash deposit. Receives and verifies drops. Receives and verifies currency, coin, jackpot fill slips, and drops; prepares fills; records fill transactions in the vault balance sheet. Maintains and is held accountable for all funds entrusted on any given assigned shift up to $2.5 million. Prepares and releases impress funds to cashiers and revenue centers.

FEB 2015 – JULY 2016

Driver / Loomis – Tulsa, OK

Drives armored truck to transport money and valuables, and guards money and valuables during transit: Loads and carries bags of cash, coin, and other valuables into and from armored truck at protective service building, bank, or customer establishment. Picking up/delivering customer change orders/deposits carrying a minimum of 50 pounds by hand or up to several hundred pounds by cart, a minimum of 30 stops per day.

OCT 2013 – FEB 2015

Client Monitor / Avalon Correctional Facility – Turley, OK

Enforce rules and keep order inside the facility through effective communication and the use of progressive sanctions. Supervise the activities of the inmates. Escort inmates to work and doctor appointments. Inspect the facility to ensure that all standards are met. Search inmates and living quarters for contraband items such as drugs, money, and cell phones. Keep record and report any conduct or behavior that occurs during the shift. Aid in the rehabilitation of offenders.

Education

SEPTEMBER 2020 – PRESENT

MBA – International Business / Southern New Hampshire University – Manchester, NH

Will be taking classes such as Accounting and Finance, Business Law, Business Systems Analysis, Human Relations, Marketing, and Operations and Strategic Management

AUGUST 2018 – MAY 2020 (HAVE NOT GRADUATED YET DUE TO PROGRAM BEING SUSPENDED THROUGH OSAGE CASINOS)

Bachelors of Science – Business Administration: Management / Rogers State University – Claremore, OK

Took classes such as Cost Accounting, Organizational Behavior, Accounting, Business Statistics, Economics, and Marketing

MAY 2015

Bachelors of Science – Criminal Justice / University of Oklahoma – Norman, OK

Took classes such as Theories of Criminal Behavior, Statistics in Criminal Justice, Criminology, and Foundation of Ethics.

MAY 2012

Associates of Science – Biological Sciences / Rogers State University – Claremore, OK

Studied classes such as General Cell Biology, Zoology, General Chemistry, and Botany.

MAY 2009

High School Diploma / Oologah- Talala High School – Oologah, OK

Studied college level calculus and physics at the Oklahoma School of Science and Mathematics during my junior year. Concurrently enrolled at Tulsa Community College during my senior year of high school completing and earning college credit for a history and English course.

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