Support Computer

RONY HERRERA

*** ** **** ** ******* Park FL ***34

Cell: 315-***-**** ~ ************@****.***

OBJECTIVE

Information Technology professional with extensive knowledge of Windows operating systems. Acquired

practical, hands-on experience with assembly, troubleshooting, and the repair of personal computers and printers. In addition, posses’ excellent customer relation skills, including delivering training and providing

“Help Desk” support for end users on a variety of Microsoft applications. Demonstrated the ability to function effectively as a team player, as well as work independently to achieve organizational objectives is an asset

that will directly benefit your company.

SUMMARY OF SKILLS

Hands on Knowledge of repairing and upgrading Windows and Apple computers.

Hands on Knowledge of repairing and upgrading Android and Apple cell phones,

Able to provide technical support for TVs, audio, video components / Projectors

Strong diagnostic and troubleshooting experience.

Bilingual

TECHNICAL WORK EXPERIENCE

IT Analyst Adtalem June 2017-Present

Maintain system availability of critical and essential business system.

Monitor support requests to determine larger-scale issues

Enable, Disable or Create email accounts on Microsoft 365 domain platform

Maintain the integrity of Lecture Capture systems

Active directory password reset and recovery for end users, as well as Distribution Lists Management

Maintenance of Video Conference Systems

Schedule and set up of Video Conference calls with Cisco Telepresence and LifeSize Video Conference Systems

OKTA user authentication troubleshooting, user credential administrator.

IT Technician Charterschools USA June 2016-June 2017

Maintain system availability of critical and non-essential business system.

Monitor support requests to determine larger-scale issues

Provide customer support through onsite presence and remote access

Maintain disaster recovery and prevention procedures for data and data base integrity.

Follow federal and state laws, as well as company policies and procedures.

Technical Consultant Sprint PCS July 2013-February 2016

Help Desk Support

Administer Help Desk Support remotely

Trained Users Via live or Remote support

Update and maintain hardware/ software systems

Diagnose software/hardware problems and address compatibility issues

Detailed documentation Via Ticking system

Performed system backups and restorations

Computer Repair Technician / Trainer Self Employed January 2006-May 2013

Install computer hardware and software for End users. Follow up with customers to insure all issues have been resolved in timely manner. Run reports from system database to analyze customer satisfaction.

Trained elderly clients on basic computer knowledge.

I.Out of the box computer installation

II.How to access web browser and email

III.Basic backup and virus protection

TECHNICAL PROFICIENCIES

Operating System

Windows 10, Windows 7 Professional, Windows 2008

Browsers

Internet Explorer, Firefox, Google Chrome, Safari

Mobile Devices

Android, IPhone, Tablets, Laptops, IPads.

Network Devices

Hubs, Routers, Cat 5-6 Cabling

Microsoft Office Suite

2007, 2010, 2013, 2016

Remote software

Team Viewer, Logmein, Zoom Video Conference

EDUCATION

Broward College Associate in Computer Information Technology / Networks January 2016

The Computer System Specialist is designed to prepare for computer applications, Internet, security, programming, networking and troubleshooting.

Curriculum Highlights: A+ Software Practical, A+ Hardware Practical, Network +, and Introduction to Computer Science, A+ Certified.

Contact this candidate