Manager Service

CURRICULUM VITAE

Stephan Fourie

PERSONAL INFORMATION:

Surname: Fourie

First Name: Stephan

Id Number: 800**********

Date of Birth: 1July 1980

Nationality: South-African

Race: White

Gender: Male

Driver’s licence code: Code EB

Languages: Afrikaans/ English

Criminal offence: None

Disabilities: None

Health: Excellent

Marital status: Single

Dependants: 2

Contact information:

Cell phone number: 083-***-****

Home number: N/A

E-mail address: *******.****@*****.***

Adress Information:

Street name and number: 587 weir Street

Area: Pretoria Gardens

City: Pretoria

Postal code: 0082

Mailing Adress:

Street name and number: 587 Weir Street

Area: Pretoria Gardens

City: Pretoria

Postal code: 0082

PERSONAL PROFILE:

I can communicate well and work in a team to make sure that the due date is met. I am enthusiastic, motivated and a quick learner. My personality is outgoing and I can interact well with all people. I am trustworthy and driven. I will take any challenge and work hard to achieve the best outcome, I keep my standards high and I want to be in a career where I can grow personally but also make a difference in other people’s life’s. I have a variety of experience and I am always willing to learn more. I am a very positive person.

Secondary Education:

School: Hoërskool Tuine

Year of Completion: 1998

Subjects:

Afrikaans Home Language

English First Additional language

Geography

History

Engineering Graphics & Design

Life Sciences

Activities:

Rugby

Athletics

Cricket

Kick Boxing

COMPUTER LITERACY AND SKILLS

-Microsoft windows

-Microsoft word

-Microsoft Explorer

-Microsoft Excel

-Internet Explorer

-Microsoft Outlook

-Auto-Mate

-BSI System

-ADP

-Client for Life

-Mainframe

COURSES ATTENDED

-Level 1 Mechanical Passed 22-04-2004

-BSI Training Completed 18-06-2008

-CSI Training (KIA) Passed 2009

-Warranty Admin Completed 2009

-Service advisor Training Completed 2009

-Audi Senior Service Advisor Corse in Germany Passed 2012

-Audi Central Launch Training in Munich Passed 2013

AWARDS

-Volvo Certificate of Excellence

-Audi Certified Service Advisor

Employment History:

Kempster Ford Gezina / Pretoria

Company: Ford

Period of Employment: ( 2018 - Until Present)

Position: Service Manager

Reference: Ralph Nortje

Contact details for reference : 082-***-****

Previously employed by:

Autohaus Centurion

Company: Audi

Period of employment: 2012 - 2017

Position: Senior Service Advisor

Meet and greeting customers on arrival

Assisting customers with their vehicles repair order

Loading all job cards on the BSI / AUTOMATE

Distributing of job cards to the workshop

Follow up on daily work in progress

Assist customers with Quotes and problem solving

Daily operational charter

Daily follow up calls with customers about work in progress

Maintained customer satisfaction index above 92%

Retention rate and sustainability

Reference: Ricardo Du Soussa (082-***-****)

Previously employed by:

Company: Subaru Pretoria

Period of employment: 2009 - 2012

Position: Workshop Manager

Reference: Warren Chapman (WhatsApp call only)

Staff Job Development

Daily operational charter

Workshop stock controlling

Daily follow up on WIP / Cash outstanding

Managing frontline and workshop staff

Managing and control of the daily work load

Distributing of job cards to foreman and technicians

Testing vehicles / assist in problem solving

Maintained Customer satisfaction index above 88%

Complete reports daily

Manage Sustainability

Manage Retention rate daily

Manage training schedule for technical team

Schedule daily meetings with staff (one on one)

Staff management and daily report meetings.

Weekly projection and report to dealer principal

Reference: Warren Chapman +352 (661 838 373) Luxemburg

Previously employed by:

Company: Lazarus Motor Company

Period of employment: 2008 – 2009

Position: Service Advisor

Meet and greet customers daily

Daily operational charter

Maintenance Authorization and costing of job orders

Daily follow up on WIP / Cash outstanding

Follow up on all carry over vehicle

Managing and control of the daily work load

Distributing of job cards to foreman and technicians

Order and Follow up on all parts and ETA dates of arrival

Maintained Customer satisfaction index above 88%

Daily follow up on cash outstanding

Daily follow up on Work in progress

Customer service

Payments of all invoices and job card reconciliation and follow up’s

Reference: Robin O Brien 082-***-****

Previously employed by:

Company: Swedo car Pretoria (Volvo)

Period of employment: 2006 - 2008

Position: Workshop Foreman

Testing of all motor vehicles

Assist customers with problem solving

Disuniting of all work orders

Manage workshop staff and work load

Loading of daily work

Diagnostic of vehicles and problem solving

Fix tight first time / testing

Managing the workshop team

Reference : Pieter Du Preez 012-***-****

Previously employed by:

Company: Swedo car Pretoria (Volvo)

Period of employment: 2002 - 2006

Position: Apprentice

Service and repair of vehicles

Diagnostic testing and problem solving

Order parts and fitting of parts

Attend technical training courses

Repair shop assistant

Reference: Jacques Du Plessis +64-210-***-**** - New Zealand

THANK YOU

Contact this candidate