Software Quality Assurance Engineer

Steve Bishop Professional QA Analyst/Lead Project Manager

***** ****** ***** **, ****** Hill, Kansas 66083 Mobile: 913-***-**** : ******@**.***

Professional Summary

Talented Software Quality Specialist with solid background in software testing/troubleshooting. Progressive, successful experience as Lead Project Manager. Work well alone and as part of a team. Effective communicator with strong technical documentation skills, as well as highly organized and customer success driven project management.

Qualifications

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Manual Test Case Creation

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Regression/Smoke Suite Creation/Testing

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HP ALM (Application Life Cycle Management)

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Agile/Scrum

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JIRA/SourceGear Vault Professional

● Project Lead experience

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Requirements Review/Confluence

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Developer/BA/PM Collaboration

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Sprint Stand Up Leader

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App Version Lead

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API Endpoint Testing-DHC/Postman

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Customer Success Management

Technical Skills

Skills

Experience

Years

Last Used

Windows, Mac OSX, VMWare, XML

Install Testing

6

Present

Component Level Laptop Mainboard PCB Repair

Replace Components on Mainboard

3

2006

Mainboard Level Panasonic Laptops Teardown

Troubleshoot/Replace Parts

3

2003

Management

Rotational Small Group Management

2

2005

Professional Experience

Imodules/Anthology

October 7th 2019 – January 2021

Software Quality Assurance Engineer

Develop and maintain Manual test cases as necessary per test process, methodologies used to include Functional, End to End and Validation testing

Create test plans that were applicable to each release by working closely with product development teams to ensure quality and usability of the Anthology Encompass product

Execute test cases as identified per test process

Analyze test results and user’ feedback, communicated with product development teams to assist in problem resolution

Defined new or improved test processes

Managed small to mid-sized projects with responsibilities that included test planning, test activity coordination and reporting test results to development teams

Team City – Build deployable package

Octopus – Deploy package

WCAG 2.0 accessibility testing

Azure DevOps

DSI Global April 2017 – Oct 2019

QA Analyst

QA warehouse scanning solution ScanworkX HTML 5 client and set up Dynamics AX to help with QA of ScanworkX

Create manual test cases and perform regression testing

Lead application version tracking

Lead Project Manager

Develop and manage client implementation project timeline and manage risks/issues

Lead scrum stand up meetings

Conduct implementation team kickoff meetings with the client

Research of billing questions for clients

Garmin International Inc. - Engineering/Cartography-Software Quality Specialist August 2006 to April 2017

Engineering/Cartography-Software Quality Specialist

Developed and maintained Manual test cases as necessary per test process, methodologies used to include Functional, End to End and Validation testing

Created test plans that were applicable to each release by working closely with product development teams to ensure quality and usability of Garmin products

Executed test cases as identified per test process

Analyzed test results and user’ feedback, communicated with product development teams to assist in problem resolution and created periodic test reports per test process

Defined new or improved test processes

Managed small to mid-sized projects with responsibilities that included test planning, test activity coordination and reporting test results to development teams

Assisted with maintenance and configuration of cartography test lab

Javascript/Java/C#/React

Product Support-Advanced Certified Software Support Specialist

Managed customer success which included: handling inquiries and requests regarding Garmin’s consumer software applications, orders, pricing and other services offered, providing software support, including remote desktop support, reported any and all out-of-line conditions affecting customer satisfaction and answering customer technical inquiries regarding GARMIN products via telephone, letters, fax and electronic mail

Supported the installation, use, and upgrade processes of Garmin software applications such as MapSource, Training Center, nRoute, WebUpdater, MarineUpdater, gStart, and Flight Book

Provided support for Garmin’s USB and serial devices, installed and conducted troubleshooting of USB drivers and serial connectivity, including unit software updates

Monitored, documented and reported failure trends in GARMIN equipment

Identified and recommended improvements in GARMIN products, documentation and procedures

Reviewed special circumstances and authorized warranty service when deemed appropriate

Heartland Services Mainboard August 2000 – May 2006

PCB Repair Technician

Performed troubleshooting and repair of laptop component level mainboard PCB

Laptop Technician

Serviced Panasonic Laptops

Education and Training

Basic MySQL queries – Select, Insert Into, Delete, Create table, Alter table, etc.

Electronics Institute - Associate of Science in Electronics 2000

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