Manager Assistant
Resume:
Alexandré Aweries
** ************** ****** • Phase 4A • Kathu
Cell Phone: 078-***-****
Email: ********@*****.*** • Coloured Woman • Driver's license Code B
• ID: 841**********
Summary of Experience
Highline Tours and Travel
09 December 2019 – 21 March 2020 (retrenched June 2020 due to Covid-19 financial impact)
Reservationist
Responsibilities
General administration ( filing, emergency phone duty )
Booking of all tour reservations
Liaising with contract department to assist or change rates
Source tour activities when needed
Contribute to teams target
Assisting with the compilation of tour documents
Learned and kept updated on products and itineraries of different agents
Jenman African Safaris
09 March 2019 – 06 December 2019
Tour Coordinator
Responsibilities
Operated tours from start to finish as per company procedures
Tours operated in SA, Namibia, Botswana and Zimbabwe
Booked and confirmed all reservations and activities on Tourplan
Create budgets for all tours
Obtain and approve all pro forma invoices and submit and ensure all payments are made before the start of each tour
Compile all tour documentation and send to consultants on time to send to clients(final itinerary, cover letters)
Guide Briefings: Informing guide of tour (routes, vehicle swops, accommodation, budget, special requirements of clients)
Dealing with ad-hoc responsibilities daily (emergency phone duty, vehicle breakdowns, change in itinerary due to weather, etc )
Booked 2020 tour accommodation one year in advance
Liaising with IT weekly for all changes in system (rate changes, supplier information, system problems etc )
Elkoweru Guest House
01 March 2018 – 31 October 2018
Assistant Manager / Receptionist
Responsibilities
Made all reservations and bookings
Checking in and out of all guests
Replied to all enquiries and queries
Handled all payments: cash, credit/debit card, vouchers and bank transfers
Weekly debt collection from government
Oversee housekeeping and basic maintenance of the guest house
Document and record keeping of appointed personnel (timesheets, leave, signed warnings, loans on salaries )
PA to the guest house owner
Stateroom Attendant @ Crystal Cruises (December 2016 – May 2017)
Hotel School Operations Training – (2013 – 2015)
Trainee at Cape Grace
Trainee at The Peninsula All Suite Hotel
Trainee at The Fountains Hotel
Concierge @ Strand Tower Hotel – part time job whilst studying
Chevron South Africa (Pty) Ltd
01 October 2010 – 31 December 2011
Delivery Coordinator
Responsibilities
Created and managed petrol and diesel delivery schedules using SAP, Aspen and excel spreadsheets
Forecasted loads for selected retail and commercial customers using Aspen and SAP
Identify and solved service station owner queries
Assisted call centre with technical and billing queries
Assisted with escalated calls and email inquiries (delivery time of product, truck breakdowns, legal strikes of truck drivers etc)
Chevron South Africa (Pty) Ltd
1 April 2009 – 30 September 2010
Customer Master Record Administrator
Responsibilities
Created and captured all data for new customer accounts on SAP
Ensured all documentation were signed as per company policy before capturing
Administered customer changes daily (bank changes, payment terms etc)
General administrative duties (filing, meeting set ups)
Chevron South Africa (Pty) Ltd
1 May 2006 – 31 March 2009
Customer Liaison
Responsibilities
Created purchase – and service orders in SAP for automated payments
Ensure vendor payments were done as per payment terms
Daily reporting on direct debit run and returned cheques
Managed all write off in SAP as per credit analyst
Prepared all document for accounts handed over for legal department
Liaised weekly with call centre to assist with credit issues and customer statement queries
Education
Grade 12 (2002)
Bloemhof Girl’s High School
National Diploma: Cost and Management Accounting
CPUT (Graduated 2007)
City and Guilds Diploma: Operations
International Hotel School (Graduated 2015)
Skills & Abilities
Key Capability: Developed interpersonal skills that allow me to draw on the knowledge of people, at various levels.
Communication: Excellent verbal, telephonic and written communication and interpersonal skills.
Organizational: Excellent planning, organizing, analytical and decision making skills.
Pressure: Ability to remain calm and collected given severe pressure and chaos.
PC Literacy: Word, Excel, PowerPoint, SAP, ASPEN, Tourplan and Semper
References
Richie Cloete – Mentor – Richie Cloete Consultancy
Jo van den Berg - General Manager – Highline Tours and Travel
Johann Barnard – Groups Manager – Jenman African Safaris
Contact this candidate