Customer Office
Resume:
Janine O’Linn
************@*****.***
Availability: Immediately
Summary:
Quality-focused IT professional Freelancer with 3+ years of experience as a systems technician and a hardware/software support specialist.
Skills:
Customer service
Imaging and data migration
Windows XP 7, ME, 10 hardware/software upgrades & configurations
Back-ups
POS hardware & system software
Internet research
Biomedical testing & upgrading
MS Office
Organization
Professional Experience:
Miscellaneous projects, New Orleans, LA Sep 2014 to Present Data Technician/Freelancer
Main daily responsibilities involved providing superior customer support while working on a variety of technological disciplines, troubleshooting with 3rd party companies to provide various technical solutions and network systems via phone and remote access technologies.
Duties:
Installed computerized phone systems that provide captioning capabilities for hard of hearing individuals for ClearCaption.com
Worked on Windows 7 to Windows 10 Upgrades for Allstate, Capital One Bank, Work Market and Field Nation
Escalated and worked with next tier up for complex technical issues
Provided outstanding customer support by empathizing with customers
Responsible for installation of new hardware, installing registers for retail and restaurant outlets programming scanners, assembling displays at various outlets, as well as for decommissioning of old hardware and addressing old equipment back to owners
Experience with Windows 7, 8.1, 10, and also responsible for upgrading the drivers as needed.
Responsible for data back-ups and retrievals, preventive maintenance and assembling displays
Responsible for configuration of desktops/laptops, store registers, imaging and validation for successful installations
Ensures timely processing of customer orders and helps resolves customer disputes while keeping adequate documentations
Worked with NCR to provide various technical solutions and conducted technical surveys for 7 seven Popeye locations in the New Orleans area for the Aloha project and troubleshooting for network restoration
Customer computer installations, routers, registers, thin clients, credit card machines, docking stations, work stations, scanners, printers & maintenance: including creating system recovery images, routine back-ups, and installing protection software, conducted router installations and decommissions for JC Penney through CompuCom
Conducted projects for Wal-Mart support teams (NCR) Field Nation, I Yogi, & Work Market, & Essintial
Worked the Lexmark Printer’s Installation project for Dollar General transferring data and installing new hardware, cable management & hardware (POS) equipment for the Walmart, Gap, Hilton, Versona, Target, Sam’s Club, Office Depot and Academy, Hobby Lobby, Sunglass Hut, Old Navy, through Spencer Technologies in the Louisiana area including Registers and Firewalls for Chili’s and Texas Roadhouse
Conducted testing and calibration projects at *N.O. Veterans Hospital, Lafayette Hospital and Tulane Medical Center to conduct biomedical testing on modules for intravenous machines and entering results in to a proprietary program
Keeping an awareness of proper safety measures and cable management for all clients
(MAC) address validation and maintaining consistent correspondence with client bridge
Completed projects for Essintial and NCR that that included doing preventative maintenance at retail stores on POS lanes; including, blowing out dust and debris inside of computers, cleaning screens, credit card machines, scales, & receipt printers
Worked at Tulane University’s (Freeman’s School of Business Project)and Insight installing, moving, adding and changing computers, printers & peripheral devices
Worked on self-check-out lanes & kiosks assemblies, maintenance and other duties outlined in SOW for Essintial & NCR and Kiosk’s for MoneyGram and the Freeosk at Wal-Mart stores
Achievements:
Implemented and completed a project to install memory chips to 300+ Lenovo laptops for Arise Technologies
Completed Windows 10 refresh project for Allstate and Entergy
Worked at Global Staffing and Lofton Staffing as needed since January 1st 2016 as a server/cashier and customer service
Global Events, New Orleans, LA Jan 2016-July 2016
• Cashier & waitress for Hyatt Regency, Morial Convention Center, and Sugar bowl
Arise Technology Group (Project), New Orleans, LA Aug. 2014-Sept. 2014
Desktop Technician
Job role requires receiving parts for Dell PCs and laptops, maintaining appointment times with customers, visiting client site for hardware repair, verifying full system functionality and customer satisfaction.
Duties:
Provided hardware break/fix service for HP PCs and laptops
Contacted customers and scheduled appointment times
Educated customers about preventative maintenance
Provided customer satisfaction and promoted Dell products
Utilized User State migration tools for imaging for over 300 laptops via (PXE Boot) for (2) school projects.
Verifying accuracy of imaging inventory, staging, assembling and installations of (30).
Set up all in one HP’s in labs for students, hubs, peripheral setups including mice and headphones, troubleshooting.
Accessing and modifying a variety of software and installing memory chips in each laptop using a screwdriver
Maintaining adequate surge protectors for all and safety measures for cabling
Achievements:
Serviced 100+ PCs and desktops
Have a 5 star rating with Field nation
InSource (Project), Unisys, Wayne, PA April 2014-July 2014
Desktop Technician
Daily tasks consisted of installation and maintenance of IT equipment including printers, scanners, registers, monitors, new cables, docking stations and workstations.
Duties:
Resolved issues with computers, printers, and mobile devices
Administered the IT department’s policies and procedures
Managed computer related equipment in an asset database
Installing desktop computers, running playbook scripts at command line prompts
Windows registry editing, troubleshooting for Capital One bank
Windows 7/XP Transcend, MS Office 2010, Adobe, remote support
Assistance for triage and inputting other software upgrades, connecting local & network printers
Verifying connectivity and appropriate driver installations. Monitored bandwidth usage at each organization
Achievements: Inspected 180+ network ports for functionality
Temps Today Staffing/Lofton, Kenner, LA April 2011-April 2019
Clerical and Computer personnel
Duties:
Temporary assignments consisting of: HTML code entering & editing, data entry on a IMAC, customer service, collections, sales, loss prevention, correspondence, room monitoring, registration for the New Orleans Convention Center
Goodwill Industries, Covington, LA June 2009 - Jan. 2010
Cashier & Office Clerk
Duties:
Answering and routing phone calls, checking out customers, taking messages, balancing drawer, customer service, sales
Education
ITT Technical Institute, St. Rose, LA, Dec. 2010- Dec 2012
Graduate of an Associate Degree of Computer Science in Dec. 2012 with 3.71 GPA
Majored in Computer Science/ Internet Technology (Networking)
Southwest School of Health, Kenner, LA, Aug. 1992- Mar. 1993
Delta Junior College, Metairie, LA Aug. 1990- Aug. 1991 for Basic Business
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