Service Representative Customer

Rebeca

van Hoof

Address: La Asuncion Belen,

Heredia

Phone: 89663022

E-mail:

*************@*******.***

EXPERIENCE

Enrollment Specialist - Kareo

Belen, Heredia

**/****- **/****

● Assisted doctors and clinics with their enrollment with several insurance companies

● Back office position, worked with Salesforce and other programs to make sure enrollments were completed

● Both phone and email communication with customers and insurances

Customer Service Representative - Experian

Belen, Heredia

04/2018 - 11/2019

● Help consumers understands their credit report

● Assist consumers at submitting disputes and understand dispute results

● Website technical support

● Supported as floor assistant for my peers with questions and escalations

● Training aid for new hires

Customer Service Representative - F4

Curridabat, San Jose

01/2017 - 01/2018

● Assisted customers with order placing, troubleshooting with website and package tracking

● Resolved any issues related to returns, exchanges, missing packages and refunds

● Helped as floor support for my peers with questions and escalations

APTITUDES

Customer Service

Problem resolution

Multitasking strengths

Attention to detail

Administrative support

LANGUAGES

Spanish: 100%

English: 90%

Dutch: 50%

Receptionist Hotel Rincon De San Jose

Barrio Amon, San Jose

05/2015 - 11/2016

● In charge of controlling the check-in and check-out of the guests

● Assisted with booking tours, flights, taxis and any extra accommodations

● Served as interpreter with the locals

● Responsable of all the billing, with guests and suppliers Customer Service Representative - Amazon

Calle Blancos, San Jose

04/2014 - 05/2015

● Assisted consumers with website support, order placing, billing issues and refunds

Interpreter - Language Line

Lima, Cartago

03/2013 - 06/2014

● Connected clients with interpreters in a timely manner

● Helped with Spanish-English and English-Spanish interpretation Customer Service Representative - Sykes

Moravia, San Jose

08/2011 - 01/2013

● Helped consumers to process orders, explained their bills and answer technical questions about products and website

● Assisted as floor support for my peers with questions and escalations

EDUCATION

-Bachelor: Teaching English As A Second Language (ESL) UNED - Heredia

01/2015 - Current

-High School Diploma

Colegio Internacional Canadiense - San José

01/2005 - 12/2010

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