Account Manager

Eduardo Carrillo

281-***-**** • ************@*****.***

An experienced Account Management professional with belief that consistency and dedication builds the most successful business partnerships. Excellent background in customer service, highly motivated, energetic with over 5 years of experience in the health insurance sector. PROFESSIONAL EXPERIENCE

Broker Sales Representative JUN 2016 - OCT 2019

BenefitMall – Houston, TX

● Partner and support Producer with renewals on existing clients, marketing of new business and identify cross selling and upselling opportunities.

● Support Producer as the first line of contact when they are not available.

● Responsible for daily activities on mid-market groups including RFP’s, provide proactive follow-up with carriers and producers and overall producer support.

● Develop positive business relationships with producers through exceptional customer service to ensure continued sales.

● Maintain a good understanding of the Company's products and processes and how agents/producers interact with these products and processes.

● Develop and continually refine knowledge of insurance industry markets, carrier administrative procedures, and products to provide a value-added service.

Benefits Administration NOV 2013 – OCT 2015

G&A Partners — Houston, TX

● Administer employee benefits programs such as medical, dental, FSA, HSA, life insurance, short-term disability, long-term disability, vision and voluntary plans.

● Coordinate daily benefits processing; responsible for enrollments, terminations, and life event changes.

● Enter benefits-related data into HRIS system; create and maintain various reports as needed.

● Served as point of contact to assist/coach employees with benefit related inquiries and issues ranging from routine to moderately complex in nature and bring resolution.

● Participate in assigned projects that may include data analysis, collaboration with other functional teams, working with vendors or clients outside the company.

● Respond to notifications from state agency regarding court ordered medical Account Manager OCT 2008 – NOV 2013

United Recovery Systems — Houston, TX

● Served as the primary business contact for the client and responsible for client satisfaction.

● Responsible for all client communication, conflict resolution, and compliance on client deliverables and revenue.

● Lead a team of ten to continuously meet department goals.

● Review weekly reports to forecast monthly team goals.

● Setting daily workload, tracking progress, revising plans to ensure objectives are met. EDUCATION

● Houston Community College — Houston, TX

General Studies – 1998-2000

Skills

•Microsoft Office •Salesforce •Bswift •CRQS •Bilingual English/Spanish

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