Engineer Support

Location:

Posted:

February 08, 2021

Resume:

Professional Summary

Organized, and detail-oriented System Engineer with 8+ years of experience in troubleshooting, installing, configuring and maintaining PCs and Servers. Microsoft Teams Admin in Cerner. Passionate about learning new technologies. Also, Job authorized in the United States. Professional Skills

Microsoft Teams Admin, Telephony Avaya and Polycom, Windows (Server 2008, Server 2012, Windows 10 ), VMware, Active Directory, PowerShell, LAN/WAN, Power BI, Office 365, Database – MS Access, Apple products and software, OneDrive, Computer Support, Help Desk Support, Networking, BMC Remedy Ticket system.

Employment History

Cerner Corporation - System Engineer June 2019 – Present Kansas City, Kansas

• Microsoft Teams Admin

• Active Directory

• Installed, updated and Configured Avaya and Polycom telephony system

• Created reports with Power BI and Call Quality Dashboard

• Worked with BMC Remedy and JIRA

Donnelly College - IT Specialist Jan 2018 – May 2019 Kansas City, Kansas

• Troubleshooting issues with computer hardware and software

• Communicated with students and professors to resolve their computer problems

• Documented solutions for future reference

Providence Medical Center - Database Programmer

Kansas City, Kansas Feb 2017 – May 2017

• Designed and programmed a database for managing employee’s vacation time and patient rooms with MS Access

Systec - Wireless Support May 2013 – June 2014

• Support and troubleshooting for Wireless internet service

• ADSL/Wireless Support, installed and configured

Sadra - IT Support Aug 2009 – Apr 2013

• Windows Server 2008 – installed and configured

• Installed, repaired, maintained, and upgraded PC, Laptops, and accessories

• Assisted various companies with hardware and software troubleshooting issues

• Assembled PC Computers

Education

Donnelly College - Bachelor of Computer Science Graduated May 2019 Kansas City, Kansas

• Spring 2018 Academic Honor “Dean’s List” 9 Credit Hours 4.0 GPA

• Fall 2018 Academic Honor “Honor Roll” 21 Credit Hours 3.9 GPA

• Spring 2019 Academic Honor “Dean’s List” 18 Credit Hours 4.0 GPA

• Phi Theta Kappa Honor Society Member

Hobbies & Interests

I have built my own server and workstation lab at home to implement and configure VMWare, Active Directory, Firewall, and networking. I enjoy experimenting with new applications and services in my spare time.

Sport: Black Belt in Self-defense (Han Mu Do)

PEDRAM KALANTARI

Address: 5080 Camino Del Arroyo, San Diego, CA, 92108 Phone: +1-816-***-**** Email: ******.**@*****.***

References

Ana Valdez

Professor

Donnelly College

913-***-****

***.******@*******.***

William Smith

Database Administrator and Professor

Donnelly College