Technical Writer/ILS

Troy Parker

****.**********@*****.*** ● 203-***-**** ● Lake Havasu City, AZ 86406

Professional Summary

Willing to relocate or work remote. Highly organized Technical Writer and Project Manager. Specializing in technical maintenance manuals, process improvement and writing Standard Operating Procedure (SOP)/Methods & Procedure (M&P). Years of experience in Telecommunication and Aviation Electronic industries. Self-starter with experience in collaborating with close-knit teams or as an independent contributor.

Skills

Professional Experience

Creative Tent International-Henderson, NV 12/2019 to Present

Sr. Technical Writer/ILS

Implemented US ARMY PowerLogJ2 and Compass Supportability software and ArborText DITA software in preparation for US Army contract

Developed Supportability Analysis process Fault Mode, Effects and Criticality Analysis (FMECA), Fault Tree Analysis (FTA), Maintenance Task Analysis (MTA), Level of Repair Analysis (LORA), Maintenance Allocation Chart (MAC) documents for US Army TACOM ILSC In-process Reviews

Developed Technical Manuals (TM) per International Specification S1000D, MIL-STD-40051-2C, TM-10-XXXX-XXX-13&P and DTD xml ArborText for US ARMY TACOM ILSC In-Process Reviews

Reviewed engineering drawings making change recommendations for clarity and accuracy

Interview SME’s, engineers and technicians to gain insight to product, operation and maintenance to develop documentation

Direct illustrators/draftsmen in development of technical manual figures and illustrations

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AT&T-Virtual/Remote Office 04/2007 to 12/2017

Sr. Technical Writer/Quality Process Mgr

Lead Technical Process representative in development and incorporation of CX/UX processes of an advanced Interactive Voice Response (IVR), Android/iPhone Application and website for Service Assurance

30+% improvement of outside field team troubleshooting and on-site time by improving remote access troubleshooting software, provide training and writing Standard Operating Procedures (SOP)/Methods and Procedures (M&P) documentation with APEx DITA software

Lead a cross-functional team in saving $2+ million in capital equipment tax by designing and engaging Information Technology (IT), Network Finance, Procurement and vendors to develop an on-premises retired equipment database

Ad hoc cross-functional team lead to develop temporary processes and automation to handle large volume of repair requests during natural disaster. Deployed within 72 hours saving non-productive work time.

Analyze new Federal government product technical documentation to establish organization impact, testing techniques, procedure and IT requirements for proposal response (RFP/RFQ)

Coordinate and integrate multiple organizations, IT, Subject Matter Experts (SME's) and suppliers for deployment of new products and hardware

Analyze data (Big Data Analytics) to identify process improvements

AT&T-New Haven, CT 03/1996 to 04/2007

Area Manager-Technical Support-Network

Reduced cycle time for FCC mandated improvement. Program Manager of T1-IAS product, consolidated work functions, new process flows, SOP manuals, database development requirements and training

Developed new Standard Operating Procedures (SOP)/Methods and Procedures (M&P) for High Voltage Protection working with Legal/Regulatory and SME’s to mitigate class action lawsuit (RLH vs SBC)

Northeast network representative for FCC Telecommunication Service Priority (TSP) program

Development of Standard Operating Procedures/Methods and Procedures (SOP/M&P) for local centralized remote testing and field technician organizations

InterTec Design, Inc.-Milford, CT 01/1990 to 03/1995

Senior Technical Writer

Write/rewrite procedure and maintenance manuals for Lockheed Martin/Sikorsky-Foreign Military Sales (FMS), utilizing xml ArborText DITA authoring software

Utilize technical specifications, engineering drawings, manufacturer documentation and blueprints to develop operation procedures and maintenance manuals for multiple foreign military client projects

Direct and manage 3rd party technical writers in the completion and quality of maintenance manuals

Provide proposal input (RFP) for initial technical manual development

Research technical inquiries from Field Engineers and Customers

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Military Career History

Aviation Electronics-Chief Petty Officer U.S. Navy Reserve, Willow Grove, PA 08/1989 to 05/2005

Completed career as Senior Enlisted Advisor for Naval Air Warfare Center-Aircraft Division (NAWC-AD 0193) research, engineering, development and test, supervising up to 103 enlisted personnel

Only enlisted 2003 NAVAIR Inspector General Team-Asia member for Quality Program Audits

Aviation Electronics-Second Class Petty Office U.S. Navy, Washington, DC, 08/1979 to 08/1989

Quality Control Inspector/Collateral Duty Inspector on avionic repairs

Performed squadron organizational (O) and fleet intermediate (I) level avionics maintenance

1 of 3 US Navy representatives assigned to In-Process Review (IPR), verifying and validating new maintenance manuals for Automatic Test Equipment (Hybrid Test System (AN/USM-484))

Additional details available upon request

Education

AT&T University, Agile/Scrum and User Story Overview (2010 & 2017), Project Test Methodology (2017), Waterfall Project Management (2009 & 2017), Apex xml Authoring Workshop (2004)

17 years Quality Process and Project Management in Telecommunications

Familiarity with xml APEx and ArborText DITA documentation development

Project management utilizing Agile, Waterfall and 6Sigma processes

15+ years technical and SOP/M&P writing

Agile/Scrum Information Technology (IT) requirements developing/testing

25 years US Navy avionics experience

Training for management, technicians and sales/marketing representatives

Excellent multitasking organizational skills

Problem solving and detailed oriented

MS Office Word, PowerPoint, Excel, OneNote and Share Drive experienced

12 years Remote/Virtual Office

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