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Food Service/ Customer service

Location:
Troy, MO
Posted:
February 08, 2021

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Resume:

MATAYA WHITAKER

**** ***** ****** ****, ** *****

636-***-**** adj0ul@r.postjobfree.com

PROFESSIONAL SUMMARY

A young minded person who's able to be molded into a reliable and dedicated worker. I accept any challenges thrown at me. I'm hardworking and an exceptionally fast learner with the proper guidance and training. I hope to hear back soon and become a part of your business family.

SKILLS

●Microsoft Word

●Microsoft Excel

●Microsoft Powerpoint

●Detail-oriented

●Problem-solving abilities/creative thinker Adaptive team player

WORK HISTORY

● Directed high-energy/good attitude

● Customer service skills

●Active listening and learning

●Good organizational skills

Work ethic/completion of tasks given by supervisor

WOODS FORT GOLF COURSE

Cook Troy, MO September 2020 - December 2020

● Prepared cooking supplies, ingredients and workstations during opening and closing procedures to maximize efficiency.

●Prepared identical dishes numerous times daily with consistent care, attention to detail and quality.

●Received food orders from cashiers and cooked items quickly to complete entire order together and serve hot.

●Maintained well-stocked stations with supplies and spices for maximum productivity. Sanitized kitchen surfaces and equipment by cleaning grills, griddles, ovens and fryers. Interacted with wait staff regarding special orders for customers including those with food allergies and gluten intolerance.

●Made recommendations to head chef regarding future food to maintain produce effectiveness. Mentored staff in expectations and parameters of kitchen goals and daily work. Instructed new staff in proper food preparation, storage, use of kitchen equipment, sanitation and safety.

●Developed menus, pricing and special food offerings to increase revenue and customer satisfaction.

●Recommended menu items for new dish development, holidays, special events and promotions.

●Met production requirements for all aspects of banquet occasions.

●Established and maintained open, collaborative relationships with kitchen team to maximize efficiency.

●Established and maintained open, collaborative relationships with kitchen team to maximize efficiency.

APPLEBEE'S NEIGHBORHOOD GRILL

Line/Fry Cook Wentzville, MO April 2019 - September 2020

●Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.

●Set up and performed initial prep work for food items such as soups, sauces and salads. Established and maintained open, collaborative relationships with kitchen team to maximize efficiency.

●Modified standard recipes to account for ingredient issues or customer requests, including allergen concerns.

●Maintained consistent quality and high accuracy when preparing identical dishes every day. Interacted with wait staff regarding special orders for customers, including those with food allergies and gluten intolerance.

●Enforced proper sanitation practices to prevent spoiling or contamination of foods. Washed, cut and prepared foods designated for cooking.

●Prepared for food service by butchering meat, chopping vegetables and preparing sauces. Marinated food items according to provided instructions and recipes.

●Tested temperatures of food at specified intervals by using food thermometers. Stayed informed of daily menu to help coordinate cooking times.

●Checked each food item for freshness and provided feedback to kitchen supervisor for removal.

VON MAUR

Customer Service Associate Lake Saint Louis, MO November 2018 - December 2018

●Conferred with customers about concerns with products or services to resolve problems and drive sales.

●Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

●Welcomed customers warmly and explained the fees for gift wrapping services.

●Helped customers select from different styles and patterns of gift wrap.

●Determined the correct sizes of wrapping paper needed for boxes to avoid waste. Accomplished production goals by working with speed and accuracy.

●Used tools, sprayers and cleaning solutions to clean contaminants from work areas.

●Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.

TACO BELL

Team Member Troy, MO September 2017 - August 2018

●Assessed customer needs and upsold products and services to maximize food sales.

●Helped all customers with any issues or problems, if any, with a calm and respectful manner.

●Worked in a timely manner but with a sense of urgency to complete the tasks at hand.

●Instructed junior team members on protocols and procedures of each station to maximize contributions.

●Maintained a productive, efficient approach to all tasks.

●Sought out ways to go above and beyond job requirements.

●Developed strong cooperative relationships with coworkers and manager.

EDUCATION

Troy Buchanan High School Troy, MO August 2016 - April 2019

●Enrolled for 2.5 years then transferred over to New Horizons High School to focus on core subjects and graduate early.

●Coursework in Business Law.

●Participated in concert choir and competitive show choir.

●Managed the high school wrestling team including cleaning mats before and after practices and meets, videoed and kept score of all matches at every meet, worked concession stands at home meets.

New Horizons High School Troy, MO April 2019 - December 2019

High school diploma

●Early graduate.

Frontline Education Troy, MO December 2020

●Certified substitute teacher.



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