Sales Customer

E-mail: ************@*****.***

Cell no.: 065-***-****

1

Intro:

Hi! I am Yvonne

I pride myself in always completing all jobs / projects correctly and on time given the correct tools. Ensuring I understand what and why I do a task is always important for me as I strive for perfection. If at any time I am unsure / not clear about details of the task ahead, I educate myself to ensure maximum results. I believe in building a good support system in the working environment. Working close with all departments to give myself the upper hand in what I do and what is expected from me. Problem solving, variety and quick thinking is what I enjoy on a day to day basis. Logistic in the border sense is where I learned the most and build relationships with my co-workers. My co-workers became like family members and I knew I could depend on them as much as they depend on me. I learned very quickly to think out the box to solve problems. Mistakes can happen to all but it’s how you solve the problem that matters. And in that sense good customer service also reflected. My customers knew they could call me and the problem will be solved. I might take a while to understand but it’s because I analyze things to make sure it’s done correct. I am in my element if you challenge me and keep my busy. I have worked with and in a warehouse environment for about 20 years. Dealing with different warehouse operations, stock takes and maintaining stock items for these warehouses. I am capable of working in a team and independently with no issues. I am currently residing in East Rand/Boksburg and looking for the opportunity in the area, where I can use my vast experience to your advantage, will be ideal.

Personal Details:

Name: Yvonne Kruger

Date of birth: 9 January 1969

ID Number: 690***-****-***

Nationality: South African

City of Residence: Boksburg

Marital Status: Divorced

Dependent’s: 2 Girls

Transport: Own Vehicle Driver’s License: Code 8

Language: English: Speak, read and

write. Afrikaans: Speak, read

and write.

Availability: Immediate

Education:

1986 Matric Hoërskool Brandwag

Subjects: English, Afrikaans, Mathematics, Geography, Science & Accounting 1987 N4 Secretarial - Benoni Technical College

Computer Practice, Office Practice, Communication & Typing(N2) 2005 Team Leadership Program –

Maccauvlei

2005 Team Leadership Program – Distell Internal Training 2006 Team Effectiveness – Distell Internal Training 2007 Leadership Performance Growth - Distell

Internal Training 2008/2010 Excel - Distell Internal Training

2008 Coaching & Counselling - Distell Internal Training 2009 Industrial Relations - Distell Internal Training 2010 Ethics Workshop - Distell Internal Training

E-mail: ************@*****.*** Cell no.: 065-***-**** 2

S kills:

Temping:

Computer Literacy SAP, Microsoft Office, Excel, BW and Live Link Distribution 18 Years

Supervisory Skills 10

Years Customer Support

20+Years ISO 10 Years

Intro Estate agent 1

Year Distell -3 Months

Maintaining POD’s on the new SAP-DSD system.

Finding and storing all POD’s under the relevant SAP maintained documents. Distell - 2 Months

Setting up a Mega DC in Boksburg

Admin Controller - Making sure accounts are paid

Ordering essential items to keep the admin and warehouse side run without any setbacks. Capturing stock take documents

Workforce - 2

Months Admin /

Debtors

Assist in helping with outstanding payments from

Distell Matching POD’s with open orders on

Workforce books.

E mployment History:

Distell East Rand July 2007 – July 2018 (Retrenched) Position: Logistics’ Controller – Northern and Central region + Botswana Duration Start Date Ending Date

Year

s

Months

6 1 July 2007 Aug 2013

Responsibilities:

• Manage Logistics for 5 Distribution Centers & 20 TradeXpress’s.

• 3 Staff Member (Product controllers)

• Adhere to all policy and procedures that influence daily activities in the logistic environment.

• Building an open communication network between Distell and their customer to assure they receive the best service.

• Projects were on slow movers, dead stocks, culled stocks, incorrect stocks, forecasting & safety stocks at DC s.

• If necessary, motivating changes in production planning to accommodate the current demand.

• Support function to GM sales and sales managers Botswana sales team and SA Key accounts managers.

• Manage stock levels at all Distribution centers and that stock rotation was a continuous flow.

• Redistribution and evaluating stock level in SA to prevent lost sales for national sales deals.

• Liaise with Head Office logistics department on changes and updates of redistribution system.

• Communicating with production planners to assure stock availability at DC & for customer direct.

• Dispatching stock requests in given time line. (OTIF)

• Total support function to all distribution departments in our region.

• Working with the Quality Controller to adhere to the Quality procedures and guide lines. E-mail: ************@*****.*** Cell no.: 065-***-**** 3

• Managing stock availability Botswana.

• Manage duty free sales to Botswana.

• Listing new line items or pack changes in Botswana.

• Assisting with the warehouse lay-out and total set up of the Distell TradeXpress and new Agent in Botswana.

• Responsible for all bulk sales orders loading from production sites and into Botswana.

• Manage bulk orders/direct deliveries in Peak Periods. Breaking up of bulk orders placed in truck loads keeping in consideration availability of stock and not to over stock customers.

• Arrange transport with external contracted transport companies.

• Liaise with transporters for deliveries or any delays of orders.

• Apply a preventive action plans to avoid any negative customer service.

• Oversee the maintain road schedule/planning for all bulk deliveries in the region.

• Reporting Adhoc (sales, admin and management)

• Responsible to apply all Risk and Safety procedures in the work place.

• Moved to East Rand – 1 July 2007 (continued with the same company) Reason for leaving: Retrenchments in Dept. Asked to move to Internal Customer Sale Office Position: CSC Controller (Customer sales Consultant)

(Wadeville Dept. then merged with all depots in the region and it became a regional function) Duration Start Date Ending Date

Year

s

Months

3 3 November 2013 February 2017

Responsibilities:

• Started with 9 Customer Sales Consultants

• Planning and allocating customers in the office environment.

• Monitoring and maintaining a high quality of customer service in office.

• Managing all sales orders with cut off times to accommodate warehouse and customer delivery department capability to execute.

• Action late orders.

• Arranging special deliveries on local customer orders.

• Upholding / maintaining a calendar plan on all customers.

• Monitoring customer returns and reporting on all returns and reasoning behind it.

• Investigating out of stock issues.

• Support logistic team on low stock levels and redistribution of stock.

• Arranging special request on stock items.

• Support to all CSC on stock availability.

• Support to warehouse Adhoc.

• Managing vintage wines sell out and gift packs.

• Building and maintain a clear line of communication between all departments.

• Introducing, changes and upgrades in the department working environment. (SFE roll-out)

• Build a better bond between CSC and sales.

• Monthly stock takes

Other Projects:

• Support and correcting customer mapping in the region. Reason for Leaving: Retrenchment in Dept. Asked to move to the Distribution Admin Controller position. E-mail: ************@*****.*** Cell no.: 065-***-**** 4

Position: DAC Controller – Wadeville depot

Duration Start Date End Date

Year

s

Months

1 4 March 2017 July 2018

Responsibilities:

• Responsibilities: - 7 staff members

• Controlling, all document movement through the warehouse.

• Customers documents: Invoicing

Corrections

Proof of

delivery

Credits

Conformation of delivery

• Controlling the invoicing for truck loads.

• Preparing documents for warehouse to pick and assemble loads for the trucks.

• Managing of the administrative work / documents involving the run and delivering of service in the Wadeville DAC environment.

• Cash office

• Monthly ICC checks & DSD system

Reason for Leaving: Retrenchment

Distell KZN Durban

Position: Calling Bay Controller

Duration Start Date End Date

Year

s

Months

2 1 August 2000 September 2002

Responsibilities:

• Manage the Calling Bay (Customer collected orders).

• Stock Management.

• Customer Service.

• Arrange for stock to be transported between warehouse and customer collection bay area.

• Sorting and demarcating of order for collection.

• Balancing of stock levels in area to orders collected.

• Solve Customer Complaints.

• Cash office management.

• Daily cash ups and banking.

• 5 Employees

Reason for Leaving: Promoted to Product controller as calling bay was closing down. E-mail: ************@*****.*** Cell no.: 065-***-**** 5

Position: Product Controller – Coastal Region (Eastern Cape and KZN) Duration Start Date End Date

Year

s

Months

1 9 October 2002 July 2004

Responsibilities:

• Stock Management.

• Customer Service.

• Solve Customer Complaints.

• Responsible for 7 distribution centers between KZN and the Eastern Cape.

• Communicating and managing regional stocks problems.

• Sourcing and controlling that the correct stocks are received in time at the distribution centers.

• Close working relationship with all the distribution centers, Sales and customers.

• Executing Regional Bulk / Direct Deliveries.

• Liaise with CSC s and Sales to improve customer service.

• Requesting and distributing of special stock request.

• Managing the selling out of older vintages wines, pack changes and product changes.

• Reporting and action all slow moving and dead stock items on all Depots.

• Working with Quality Controller to action writing off of expired stock items.

• Managing culling lists and write-off’s. (Managed as a project) Reason for Leaving: Promoted to Logistic Controller Position: Logistics Controller – Coastal Region (Eastern Cape and KZN) Duration Start Date End Date

Year

s

Months

2 8 August 2004 June 2007

Responsibilities:

• Manage Logistics for 7 DCs and 4 Expos / Managing a team of 2

• Executing Regional Direct Deliveries.

• Liaise with production and HO logistics to assure stock availability for all direct delivery customers.

• Working with production planners to confirm stock for customer & distribution centers at all times.

• Manage re-distributing of stock to 4 smaller DC s in the region.

• Projects were on slow movers, dead stocks, culled stocks, incorrect stocks, forecasting & safety stocks at DC s.

• Executing bulk orders/direct deliveries in Peak Periods planning around stock.

• Checking on production dates.

• If necessary, motivating changes in production planning to accommodate the current demand.

• Monitoring & reporting to regional sales & head office on status of all direct deliveries in our region.

• Weekly & monthly reports, Adhoc reports to sales.

• Close working relationship with all the distribution centers, Regional sales team, Key accounts managers and customers.

• Building an open communication network between Distell and their customer to assure they receive the best service. Reason for Leaving: Moved to the East Rand.

E-mail: ************@*****.*** Cell no.: 065-***-**** 6

Distillers Corporation

Duration Start Date End Date

Years Months

7 10 August 1992 July 2000

Position: Orders Clerk

Responsibilities:

• Capturing and Processing of Orders.

• Stock monitoring.

• Distribution administration.

• COD processing.

• Customer Service Returns & Stock Returns.

• General Admin Filing, payment capturing, returns, stock-take.

• Report back on trends directly to Financial Manager.

• Started off as an orders clerk but the position grew with extra responsibilities. Can’t remember ever changing my title those days my manager just knew he had to keep me busy and knew there was nothing I could not manage getting for him in figures and reports as his position responsibilities grew. Reason for leaving: Company merged with SFW and became Distell. Company: Golden Harvest Cereals

Duration Start Date End Date

Year

s

Months

0 11 June 1988 May 1989

Position: Claims & Deals Clerk

Responsibilities: Controlling deal periods with customers. Maintaining deals / discounts on the system.

Reason for leaving: Merged and became Fedbisco

Company: Fedbisco

Duration Start Date End Date

Years Months

1 5 April 1989 September 1990

Position: Agent Controller

Responsibilities: Managing all sales done by the agent and monthly incentive payments to all agents. Reason for leaving: Retrenched

E-mail: ************@*****.*** Cell no.: 065-***-**** 7

Company: Consol (Corrugated boxes)

Duration Start Date End Date

Years Months

1 2 November 1990 January 1992

Position: Customer Service

Clerk Responsibilities: Taking

orders

Managing all orders is a part of the production runs. Arranging, dispatching of the orders as requested by the customers. Reason for leaving: Retrenched

References Overall

DIRECT: Johan Bezuidenhout – 011-***-****

ALTERNATIVES: Hannes van den Heever – 011-***-**** Anton Kuiper – 011-***-****

DIRECT: Marina Jansen van Rensburg – 021-***-****

LOGISTICS: Brett Becker – 082-***-****

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