Curriculum Vitae
LEENA PATWARDHAN
Address:
Apurva Lake View,
1st Floor, R. No: 8
Near Mahadev Temple,
Adharwadi Chowk,
Kalyan (W)-421301
Maharashtra, India
Tel:- 997*******
Email ID: ***************@*****.***
SUMMARY OF WORK EXPERIENCE
1. Organization : Capita India Pvt Limited (July 2019 to Dec 2020)
Designation : Customer Service Executive (O2 Process UK based)
2. Organization : YRSK Marketing & Branding Solutions (April 2017 toApril 2019)
Designation : Team Leader
3. Organization : Videojet Technologies (I) Pvt Ltd
Designation : Marketing Lead Generator (May 2013 to 2014)
4. Organization : Reliance BPO. Mumbai (ADA Group)
Designation : Customer Service Executive (2006 to 2009)
: Promoted as a verifier from (2009 to May 2013)
5. Organization : Fine Chemicals Industries
Designation : Computer Operator (May 2005-Oct 2005)
6. Organization : TATA-AIG (IRDA CERTIFIED)
YRSK MARKETING & BRANDING SOLUTIONS PVT LTD is a lead generation platform which provides sales opportunity to clients, database management, market trends, demographics and consumer behaviour.
DESIGNATION : Team Manager
LOCATION : Navi Mumbai
INDUSTRY TYPE : Lead Generation
JOB PROFILE
Communicating goals so everyone understands them and their role in achieving them
.
Positioning team members to make optimal use of their talents
Promoting productivity and quality standards
Assigning tasks based on each team members strengths and weaknesses
Creating short and long term goals &making plans to reach goals
VIDEOJET TECHNOLOGIES (I) PVT LTD is a global leader in product identification industry. Manufacturing batch coding & bar coding machines.
DESIGNATION : Marketing Lead Generator
LOCATION : Navi Mumbai
INDUSTRY TYPE : Manufacturing Company (MNC)
JOB PROFILE
· Maintaining no. of dials & calls per day.
· No. of Sales Ready Leads generated per month as per KPI Bowler.
· Visibility on SFDC.
· Incremental revenue from leads- KPI Bowler.
· Total revenue generated per month - KPI Bowler.
· Calling prospects on database provided or surfing on net for lead generation.
· Passing qualified Sales Ready Leads to Sales Engineers.
· Follow up with prospects to nurture long tenure leads prior to handling over to Sales Engineers.
· Focus on generating opportunities for new customer sites.
· Follow up with Sales Engineers to ensure opportunities are moving in the funnel for timely conversion to orders.
RELIANCE GENERAL INSURANCE CO. is among the fastest growing general insurance company in India dealing in variety of insurances –Health, Motor, Travel, Householders, etc.
DESIGNATION : Verifier (Online Sales –Reliance General Insurance 2009-till
May 2014
LOCATION : Dhirubhai Ambani Knowledge City, Navi Mumbai
INDUSTRY TYPE : BPO
JOB PROFILE
· Handled a team of sales executives who sells Reliance Healthwise, Travelcare & Householder’s insurance policies through Interactive Voice Response(IVR) & Netbanking with Credit card/Debit card as the payment modes.
· Verification of proposal form filled by sales executive and connecting call to an IVR for premium transactions
· Maintaining all reports of sales on a daily & monthly basis.
· Direct Co-ordination with the client for any issues related to the process.
· Setting targets & executing the same by proper plan of action with positive mind frame.
· Also worked into Reliance General Insurance back office for 9 months.
ACHIEVEMENTS & AWARDS
1. Best Performer -Operations award in RGIC bucket from RBPO for the year 2008-2009. Also the same for the year 2009-2010.
2. Promoted as a verifier in the year 2009.
2. Fine Chemicals Industries (Navi Mumbai)
DESIGNATION : Computer Operator
WORK PERIOD : May ’05 to Oct ‘05
JOB PROFILE
· Maintaining daily records of the goods which has been placed in the godown.
· Preparing the invoice as well as forwarding e-mail to the customers regarding the products.
· Documenting the documents which is send by the branch office.
SUMMARY OF QUALIFICATION
§ Highest Qualification : Graduate.
§ Year : 2005
§ University : Mumbai University
ADDITIONAL QUALIFICATION
· Typing speed of 50 w p.m
· Completed MS-CIT course in Office Automation.
PERSONAL DETAILS
DATE OF BIRTH : 05 January 1982
GENDER : Female
MARITAL STATUS : Married
NATIONALITY : Indian
MOTHER TONGUE : Kannada
LANGUAGE KNOWN : Tulu, English, Hindi, Marathi.
HOBBIES : Listening to music and glass painting.
The above Furnished Details are true to the best of my knowledge & belief.
Place: Mumbai
Date :
(Leena Patwardhan .)