Office Associate, Customer Service, Copy Technician, Machine Operator
Resume:
Bobby Price
Ewing, NJ *****
Email(Preferred): *********@*****.***
Phone: 609-***-****
Qualifications and Skills
I possess 12 years of customer service and quality assurance experience between both Rider and Westminster higher education institutes. I am a focused learner who is detail oriented with strong organizational, memorization, comprehension and critical thinking skills. I have 5 years’ experience with hiring, training and supervising a robust student work staff. I am mechanically inclined, able to intuitively troubleshoot problems quickly and effectively when providing technical and administrative support. I am familiar with most Mac and Windows platforms and regularly use Microsoft Office Suite products (i.e. Outlook, Excel) as well as many applications in the Google Suite of products (i.e. Gmail, Docs, Sheets, Calendar) for both business and personal use. Having 16 years’ experience working in office environments as well as various small and large scale mail operations, I have the knowledge and experience to operate independently and prioritize my own workload.
Work Experience
Rider University Mail Services Office Associate, 2007- 2019, Lawrenceville, NJ 08648
New Jersey Manufacturers Mail Clerk/Mail Machine Operator, 2001- 2007 Trenton, NJ 08628
Braun Research Team Leader, 2005 - 2009 Princeton, NJ 08512
Rider University Mail Services Office Associate, 2007-2019, Lawrenceville, NJ 08648
> Reorganized the Westminster campus Mail Center for near autonomy. Copiers moved from main office out into a common area and had a wall built by our facilities department for faculty mail boxes that now grant everyone access to the campus copiers and faculty mail boxes from early morning to late night.
> Lead associate for the Westminster campus mail center along with maintaining my current duties for the Lawrenceville campus
> Lead customer service and quality assurance representative for both campuses
> Hire and Supervise 8-15 student employees during school year, 4-6 during summers
> Ensure efficient student work schedules using WhenToWork software
> Responsible for Westminster faculty mail box key distribution and replacement via login book, data is then transferred to an excel spread sheet.
> Lead associate for both campuses responsible for troubleshooting, minor repairs, ordering supplies and general maintenance of our mail and print equipment and software
> Ordering shipping supplies for both campuses
> Processing packages for students, faculty and staff from various delivery services(i.e UPS or FedEx) via scanning system and emails
> Maintaining a running fiscal year comparison via Excel spreadsheets of incoming packages scanned in our system for data of how e-commerce is playing a major role in the increased influx of packages making their way to campus.
> Implementing updates to postage meter and scanner system via web based applications
> Trouble shooting and light maintenance of campus printers in the Westminster Mail Center
> Calculating monthly budget reports for postage used by university departments via excel workbook using formulas for tallying totals
New Jersey Manufacturers Mail Clerk/Mail Machine Operator, 2001-2007 Trenton, NJ 08628
> Responsible for all aspects of mail; sorting, delivery and ordering of supplies
> Maintained a record of supplies ordered in an Excel spreadsheet
> Posting mail and later running posted mail through a large scale sortation machine according to postal zip codes
> Submitted daily mail reports in accordance with the U.S. Post Office’s guidelines
> Periodically updated the software of large scale mail sorting machines
> Working with tech support via phone or email when there is a problem that cannot be fixed in-house
> Conducting routine maintenance of mail sorting machines by cleaning up excess paper dust, replacing worn belts, broken mail pockets, and blown light bulbs
Braun Research Team Leader, 2005-2009 Princeton, NJ 08512
> Supervising efficient shift operations
> Minimize downtime and offline hours of interviewers
> Support and train staff interviewers on office operating standards
> Conduct briefings of studies to interviewers as needed
> Creating a professional atmosphere in the telephone center through positive reinforcement
> Promoting a team environment of taking initiative and being considerate of co-workers
> Data entry of employee schedules and survey results via use of company mainframe
> Conducting studies over the phone as needed
EDUCATION
1995-1999 Trenton Central High School - Obtained a Diploma
2003-2006 Mercer County Community College - Credits obtained toward degree in Liberal Arts
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