KRISTINE D. AGUILAR

Blk * A Lot * Anros Subdivision Tagapo Santa Rosa City, Laguna Philippines

Contact no.: 091******** Email: adj0rr@r.postjobfree.com OBJECTIVE

To obtain a position where I can enhance my knowledge and skills in a challenging environment towards achieving the company s goals by providing passionate service and high degree of competence in my work. SKILLS

Highly organized and dedicated with positive attitude.

Customer-oriented and can handle customer concerns/complaints with a level of professionalism and independency.

Excellent in communication and social skills.

Competent on leadership and organizational skills.

Multi-tasking and creative.

Computer literate.

PERSONAL INFORMATION

Age : 28 years old

Date of birth : December 7, 1992

Place of birth : Olympia Village Sta. Rosa City, Laguna Philippines Citizenship : Filipino

Height : 5 7

Weight : 63 kg.

EDUCATIONAL BACKGROUND

Colegio de San Juan de Letran Calamba 2009-2013

Bachelor of Science in Tourism Management

Calamba City, Laguna Philippines

CUM LAUDE GWA. 93.57%

Saint Michael’s College of Laguna 2005 – 2009

Biñan, Laguna Philippines

2013 Batch Salutatorian

WORK EXPERIENCES

2018 March – 2020 July Holland America Line

Guest Services Associate

Provide personalized services to all guests onboard.

Handling and anticipate guests inquiries, needs, concerns and complaints.

Provide solutions to any challenges encounter for Guest Services

Contributes to the embarkation and disembarkation process of passengers

Provide information about amenities, area and venues and promote services

Handling phone duty

Coordinate with shoreside team for any guests concerns

Performs administrative duties

Vessel Assignments – ms Noordam (March 15 to December 7, 2018) ms Nieuw Amsterdam (March 3 to October 3, 2019)

ms Eurodam (January 15 to June 22, 2020)

ms Zuiderdam (June 22 to July 6, 2020)

2013 November – 2018 April 2 The Heritage Hotel Manila, Philippines Front Office/Guest Services Supervisor

Provides assistance to Front Office Manager

Act as Team Leader for Front Office Department/ Office-In-Charge in Executive Floor

Supervise all Front Office sections such as Front Desk, Millennium Club Lounge, Concierge, Telephone Exchange and Gym/Poolside

Supervise the smooth and efficient running of the Front Desk by achieving maximum guest satisfaction and adhering to the standard required by the hotel. Supervising and managing junior positions within the Front Office department.

Provides special and personalized service to all VIP guests from their arrival to departure, as well as Business, Meeting room requirements

Assigns and blocks rooms for VIP guest guaranteeing that the rooms are clean, room amenities are complete, and facilities are in good working condition, prior to guests arrival

Maintain and update guest history profiles

Prepare the guest amenities, welcome letters and fruit setup for VIPs and Long-Staying Guests

Address all guest concerns with utmost urgency

In-charge with the Check-in and Check-out of Groups, Airline Layover etc.

Head for the hotel membership promotion of Millennium and Copthorne My Millennium Programme. Handling the member s points. Communicate with M&C My Millennium Team for any members concerns.

In-charge with hotel membership promotion of Frequent Flyer Program for Airline Members

Create, train and help motivate the staff to develop efficiency and effectiveness

Handles enquiries and requests of guests such as romantic setup etc.

Conduct showrooms, respond to guest queries and promote in-house facilities and inter-hotel sales

Monitor the cost under the Food and Beverage at Executive Floor Millennium Club Lounge by providing monthly reports

Front Office Agent/ Secretary

Assistant of Front Office Manager

Supervise all Front Office sections such as Front Desk, Millennium Club Lounge, Concierge, Telephone Exchange and Gym/Poolside

Supervise the smooth and efficient running of the Front Desk by achieving maximum guest satisfaction and adhering to the standard required by the hotel. Supervising and managing junior positions within the Front Office department.

In-charge with the membership promotion of Millennium and Copthorne My Millennium Programme. Handling the member s points.

Prepares and monitor the revenue, statistical reports such as Upselling Program, Daily Walk-in etc.

Provide assistance to HR and Marketing Communication Departments to direct and conceptualize some hotel activities when needed

Help motivate the staff to develop efficiency and effectiveness

To ensure that all employees report for duty punctually and properly groomed

Handles hotel issues and movements

Answering phone calls

Perform all duties of secretarial nature

Cover shift for meal staff breaks

Representative to any hotel events or activities

Maintain good relationship within the staff and the organization 2013 August – 2017 Big Red Bag Events Management

Part-time Assistant Event Coordinator

Assistant of Event Head

Monitor the flow and the overall output of the program

Coordinating with the suppliers and clients

Securing the event success through detailed preparation PRACTICUM

December 2012 to February 2013

Department of Environment and Natural Resources (200 Hours) Region IV- A Halang Calamba City Laguna, Philippines May to June 2012

Aviacor, Inc./ MIASCOR (200 Hours)

4th Floor, IPT Building, NAIA, Pasay City, Philippines Passenger Service Department at United Airlines

Passenger Service Agent Passengers and Baggage Counter Customer Immigration Queue Human Resources Department at MIASCOR Office

April to May 2011

Travel Pros Inc. (300 Hours)

Lower Ground floor of SM South Mall, Las Piñas City, Philippines ACHIEVEMENTS/EXPERIENCES

2018 Nominated for the Model Employee for the Month of October, Holland America Line, ms Noordam

2017 July Model Supervisor, for the Month of June 2017 2017 April Department Trainer, for Front Office Department 201*-****-**** Director and Choreographer, for four consecutive years at Heritage Hotel Manila Christmas Production

2016 November Stepped Up: Millennium Club Award (Certificate of Membership) 2016 Nominated for Model Supervisor for the Month of August, September and November 2016

2016 September Resource Speaker, Career Opportunities: Driven by the Power of Hospitality 2016 September Judge, Parade of Cultures – A Cultural Show for Tourism Students 2016 August Candidate for the on-going search for 2016 Mr& Ms. Heritage Hotel Manila 2016 June Emcee, Organizer & Facilitator, Ten Outstanding Students of the Philippines Region IV-A Awarding Ceremony from Year 2014 to Present 2015 October Model Supervisor, for the Month of September 2015 2015 December Front Office Female Star of the Night, Christmas Party 2015 September Nominated for Model Supervisor, for the Month of August 2015 February Judge for Tour Package Proposal and Cultural and Fashion Show during Tourism and HRM Institute Week 2015

2014 October Judge for Cultural Show Final Culminating Activity for BSTM 2014 February Judge for Tour Package Proposal and Cultural and Fashion Show during Tourism and HRM Institute Week 2014

2013 May 20 Regional Finalist for Ten Outstanding Students of the Philippines 2013- CALABARZON Regional Search

CALABARZON Outstanding Student

March 26 Rector’s Awardee

March 25 Best Research Paper Medalist for BS Tourism Management“Puerto Princesa Underground River After its Declaration as one of the New7Wonders of Nature” Community Service Awardee

March 15 Natatanging Letranista ng Taon sa Larangan ng Pamumuno (THOMASS) First Place, Leadership Awardee 2013

March 13 Speaker for Student Research Colloquium

April 3 School Representative for Ten Outstanding Students of the Philippines 2013 2012 Dec 3 School Representative for Search for the Jose Rizal Model Students of the Philippines Oct Volunteer for the PACUCOA Accreditation Visit

June 8 Resource Speaker, at Pandayan XIV: Redefining Leadership: Building a Culture of Shared Responsibility

June 4 Nominated for Outstanding OJT Student (Summer 2011-2012) Feb Leader (Champion Group), “Echoing the World Culture” 2011 Oct School Representative for YMCA 36th National Congress of College Students and 16th National Club Advisers Seminar-Workshop Best Debater, Society of Young Leaders

2010 Mar Outstanding Leader in NSTP-II

Pinuno, Natatanging Pangkat ng NSTP

AFFILIATIONS/ORGANIZATIONS

2016 - 2017 Chairperson, Community & Youth Projects Communication for Ten Outstanding Students of the Philippines Region IV-A 2014 - 2018 Philippine Coast Guard Auxiliary District NCR Volunteer 2013- Present Ten Outstanding Students of the Philippines (TOSP) Alumni 2012 – 2013 The Hospitality Management Students Society President Alliance of Recognized Student Organizations-Deputy Secretary General 2011 – 2012 Tourism and Hotel and Restaurant Management Institute Council of Leaders Vice President for TM

Carve Up! A Seminar-workshop on basic food carvingOrganizer CALABARZON Eco-tourism Organizer

and Environmental Careers 2012

2011 – Present Society of Young Leaders Member

2011 Philippine Tourism: An Encouraging Organizer

Force towards Sustainability

First Laguna Students Tourism Convention Organizer Tour Guiding Competition THOMASS WEEK Organizer

2010 – 2013 Nutriskwela Volunteer

2010-2011 THOMASS Secretary

THOMASS Junior Treasurer

THOMASS Second Year Representative for TM

Asin at Ilaw Choir Member

SEMINARS/CONVENTIONS/TRAININGS ATTENDED

2018, 2019, 2020 Guest Services Training – Holland America Line 2017 December Crisis Management & Human Behavior Training Including Passenger Safety, Cargo Safety and Hull Integrity Training

2017 December Proficiency in Survival Craft and Rescue Boat 2017 November Basic Training (Seafarer)

2017 November Ship Security Awareness Training & Seafarers with Designated Security Duties

2017 April Hospitality Law, THHM

2016 November Telephone Skills Training, THHM

2016 July & June Coastal Clean Up at Las Piñas City Parañaque Critical Habitat Coastal Area Manila Bay

2016 June 3 Observer & Note Taker, Annual Fire Drill at THHM 2016 March Customer Service Training, THHM

2015 September International Coastal Clean Up project with Auxiliary Squadron 116th Manila Bay

2015 April Fire Protection, Safety Practices and Disaster Preparedness Training, THHM

2015 March 25 -27 Occupational First Aid & CPR Training, THHM 2014 September International Coastal Clean Up project with Auxiliary Squadron 116th Manila Bay

2013 February 23 Youth Hours, Ten Outstanding Students of the Philippines 2013 2012 June 8-10 Pandayan XIV: Redefining Leadership: Building a Culture of Shared Responsibility

San Gregorio Farms and Leisure, Sta. Maria Bulacan 2012 February 25 Puerto Galera's Ecotourism Development Blue Crystal Beach Resort, Palangan, Puerto Galera 2012 February 15 Carve Up! A seminar-workshop on basic food carving Colegio de San Juan de Letran Calamba

2012 January 13 CALABARZON Eco – Tourism and Environmental Careers 2012 Colegio de San Juan de Letran Calamba

2011 October 26-30 YMCA 36thNational Congress of College Students and 16thNational Club Advisers’ Seminar-Workshop

Senior Mess Teachers Camp, Baguio City

2011 October 12 Philippine Tourism, an Encouraging Force towards Sustainability Colegio de San Juan de Letran Calamba

2011 September 15 Mass Transit Railway

Hong Kong

2011 February 24 1st Laguna Students’ Tourism Convention Colegio de San Juan de Letran Calamba

2010 September 12 Business & Government Sector: Key Planners for Sustainable Tourism Development Cebu Parklane International Hotel

CHARACTER REFERENCES

Ms. Fatima Villegas Duty Manager

092******** The Heritage Hotel Manila, Philippines Mrs. Jona Joy Santos Front Office Manager

091******** The Heritage Hotel Manila, Philippines Ms. Maria Rossi Duque Guest Services Supervisor

091******** Holland America Line

I hereby state that the information above are certified true and correct __Kristine D. Aguilar

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