Aerianna M. Jones

Arlington, TX

Phone Number 708-***-**** adj0pp@r.postjobfree.com

PROFESSIONAL SUMMARY

WORK EXPERIENCES

Co-opp financial services -Fort Worth. TX

Fraud Analyst October 2019- Present

Investigates and evaluates fraud by contacting cardholders. • Handles inbound and outbound calls from cardholders, financial institutions and internal departments, giving highest priority, over all other projects and internal tasks, to customer calls and requests. Treats each caller with respect, enthusiasm and professionalism. • Enters and maintains accurate case detail reports for all alerts received and reports type of fraud on each occurrence. • Fully comprehend and be able to interpret case management system in order to assist and answer client and member questions and resolve cases. • Maintain working knowledge for all applicable Fidelity (FIS)/CO-OP applications and products, both current and new. • Reviews for trends across single and multiple financial institutions. • Provides escalation and updates to supervisor regarding cases. • Handle any special projects as assigned by management.

Pate Rehabilitation-Fort Worth, TX

Rehabilitation Technician May 2019- Present

I work shift lead over the weekends at the rehabilitation center often, with 15 patients and giving out assignments to staff. I carry out treatment plans; Attend to all patient needs including assistance with basic ADLs (i.e., showering, toileting, grooming, eating, etc, give out medication, take vitals, and count medication.); protect the well-being and safety of the patients always; provide an environment that adheres to Pate philosophy regarding structure and distraction; interact with and assistvisitors; maintain cleanliness of the residence.

REM River Bluffs - Rochester, MN

Direct Support Professional March 2016 to December 2019

I worked in multiple group homes, with a variety of clients with mental illness, from autism, dementia, schizophrenia, mania, mild retardation and including high functioning clients, to low functioning.

• Some duties consisted of personal cares such meal preparation, light housekeeping, bathing clients, feeding, transportation clients to and from appointments, visiting family, outings, companionships, and administering medication.

CPR & First Aid: September 2016 to September 2018

Completed CPR - ADULT/ First Aid American Red Cross Training for REM River Bluffs

Walmart Rochester, MN

Overnight stock/Cashier October 2015 to March 2016

• Customer service, unloaded pallets, stock everything just about the whole store

Wendy’s – Rochester, MN

Cashier July 2014 to November 2015

• Customer Service, cashier, prep meals, bagged orders, night closing and cleaning the dining room

EDUCATION

University of Arlington Texas Arlington, TX Bachelor of Science in Criminal Justice August 2018 - Present

Rochester Community and Technical College Rochester, MN Associate in Science Law Enforcement May 2018

Jefferson High School Chicago, IL High School Diploma December 2012

CERTIFICATION/LICENSES

Firearms Completion Certificate: June 2018 to Present

The certification consisted of recognition of completing forty-four hours of range instruction, achieving an 80% or higher on the firearms range in both handgun and shotgun proficiency.

Accident investigation certificate: January 2018 to Present

Safe and Sober Certification: February 2018 to Present

• NHTSA 16hrs Standardized Field Sobriety Testing

• 2. 8 hrs ARIDE

Crime scene Processing: March 2018 to Present

Completed forty hours course in crime scene investigation includes: Evidence packaging, fingerprinting, photography, sketching, and interrogation.

Chemical Aerosols Completion: May 2018 to May 2021

Completed an eight hours course in the deployment of chemical aerosols, to include being directly exposed to freeze + p

Rochester community and technical college law enforcement emergency vehicle operations and police pursuits’ course: May 2018 to Present

Completed twelve hours Peace Officer Standard Approved Training

Radar Completion: May 2018 to Present

Completed an eight hours course in the use of Law Enforcement Radar

ATTRIBUTES SUMMARY

Through hands on experience, I have gained a great deal of knowledge. The training and

Education that I have pursued have also been instrumental in my accomplishments thus far; I

Have good communication skills, very kind and respectful, I work well with others. Enthusiastic

Attitude, very calm person in highly stressful situations. Willing to learn & strong work ethic. Have excellent customer sieves skills, always have a smile on my face and is very

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