Service Representative Customer Care

Marjorie A. Hongoy

090********

***************@*****.***

Bago City, Negros Ocidental 6101

Skills:

•Complaint resolution

•Credit Card processing

•Order fulfillment

•Service standard compliance

•Receiving support

Education:

STI West Negros University

Bacolod City, Negros Occidental

Bachelor in Secondary Education

Work History:

Panasiatic Solutions – Customer Service Representative

Bacolod City, Negros Occidental • 08/2016 – Current

Collected customer feedback and made process changes to exceed customer satisfaction goals 100%.

Responded to customer requests for products, services and company information.

Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.

Cultivated customer loyalty, promoted repeat customers and improved sales.

Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Professional Summary:

•Hardworking Customer Service Representative with 4 years of experience working. Trained in project and time management with extensive knowledge of phone troubleshooting and customer care support and proven multitasking abilities. Committed to maintain professional relationships with clients to increase profitability and drive business results.

•Knowledgeable and dedicated customer service professional with extensive experience in Telecommunications industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

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