Organizational Effectiveness Manager

TASNIA TARANNUM

** *** ******** ********, ** L*R 4A4 613-***-**** ******.********@*******.*** SELF-SUMMARY

Versatile, dedicated, and result driven Management professional. An organizational leader with exceptional experience spearheading continuous improvement projects, as well as training and mentoring staff; while maintaining a strong focus on developing sustainable culture and overall company growth. CORE COMPETENCIES

• Excellent Communication Skills

• Leadership Skills

• Project Management

• Process Improvement

• Change Management

• Organization & Planning

• Training & Onboarding

• Analytical skills

• Collaborative & Engaging

EDUCATION AND PROFESSIONAL DEVELOPMENT

Lean Certification GoLeanSixSigma 2020

Lean Six Sigma Green Belt Certification GoLeanSixSigma 2020 Lean Six Sigma Yellow Belt Certification GoLeanSixSigma 2019 Prosci Certified Change Practitioner Prosci Canada and The Change Management Learning Center 2019 Shingo Discover Excellence Certification Shingo Institute 2019 Bachelor of Education in Primary/Junior Divisions University of Ottawa 2014 Special Education EQ Part I Certification

Bachelor of Social Sciences with Minor in Public Administration University of Ottawa 2013 Course & Licenses: License for Canadian Securities Course Conduct and Practices handbook course Derivatives Fundamentals and Options Licensing Course Options Supervisors Course Branch Managers Course and CPR+First Aid Certification

PROFESSIONAL EXPERIENCE

Organizational Effectiveness Manager Air Canada - Toronto, ON April 2019 – Present

• Provide assigned branches support by completing change management assessments for improvement initiatives, and alignment of change activities.

• Responsible for developing and embedding change management and communication principles, processes and plans into business outcomes.

• Manage identification of required leadership/stakeholder attributes and articulate the importance of leadership in an effective change process.

• Develop strategies to improve process performance within the assigned value stream.

• Serve as change agent; foster spirit of communication, collaboration and continuous improvement within the organization leveraging new or existing best practices, tools and Operations Excellence methods.

• Perform branch maturity assessment & educate the teams on organization maturity process. Significant Achievements:

Developed Shingo Maturity Model for Operations Excellence

Developed fundamentals for implementing/enhancing Management Operating System

Developed Change Management Playbook for leadership training

Developed Toll Gate Process for Change Management to enhance L&D program PROFESSIONAL EXPERIENCE

Team Manager TD Direct Investing - Toronto, ON April – December 2018

• Lead and collaborate with various stakeholders to execute on different business enhancement projects

• Provide guidance, lead, motivate and counsel employees to develop a cohesive team that commits daily to achieving the business objectives and improved execution of duties

• Follow the PP&D process by preparing and delivering monthly, quarter, mid-year and annual performance assessments to provide balanced feedback and establish objectives and action plans for performance/personal development

• Support the TD Employee PULSE results by contributing to a caring performance culture

• Detail-oriented aptitude to follow up on items and determine appropriate steps for timely resolution

• Strong time-management and organizational skills to manage multiple deadlines and priorities within a highly demanding environment

Significant Achievements:

Launched "Make it Legendary Award" - an R&R to recognize employee's call quality index

Winner of F'18 4th Quarterly Merit Award for being a Top Performer within management

Demonstrated highest level of positive attrition and performance improvement within my team by proactively engaging with team members in regards to their Career Development plans PROFESSIONAL EXPERIENCE

Team Manager Associate TD Direct Investing - Toronto, ON July 2017 - April 2018

• Lead, mentor and develop coaching strategies to help team members achieve business results and professional/personal development objectives

• Facilitated business training for visitors from other lines of business within TD

• Led recruitment, facilitation and training of new hire staff

• Support the TD Employee PULSE results by contributing to a caring performance culture

• Promote a positive work environment, which encourages innovation, teamwork, and builds a culture of continuous performance improvement

• Support department in achieving compliance, procedure and performance objectives, while improving the Customer Experience

Significant Achievements:

Led Employee Experience committee

Active participant of employee Kaizen initiatives in order to facilitate business improvements PROFESSIONAL EXPERIENCE

Investment Representative TD Direct Investing - Toronto, ON August 2015 - July 2017

• Application of Direct Investing customer experience index, delivering superior service with each client Interaction

• Demonstrate leadership and enhance team cohesion by organizing team activities

• Contribute positively to the overall productivity of the team by maximizing individual productivity, availability and flexibility

• Contribute to the achievement of Investor Service Centre objectives by exceeding Business goals Significant Achievements:

Achieved two quarterly Merit awards for being a Top Performer

"Call Throwdown" Champion across phone channels for demonstrating legendary service over the phone

Led system transition to help with the conversion of TD Ameritrade into TD Direct Investing

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