Manager Sales

Inayat Masih

* ***** ****, **********, ** *****

Email: ***********@*******.***. Tele 917-***-****

RESUME

Professional Summary

Seasoned travel and tourism professional with more than 25 years’ experience assisting customers fulfill their domestic and international travel needs. Extensive knowledge of many of the top travel destinations and proficiency in the latest travel coordination and booking software. Gifted at developing custom-built travel itineraries that exceed expectations while still fitting into clients’ budgets. Dedicated to helping clients reach their dreams of traveling the world.

Skills

• -Excellent customer service skills that ensure client satisfaction in vacation packages and travel itinerary.

• -Strong problem-solving skills that allow me to handle even the most stressful of situations, such as stranded clients, canceled flights, overbooked hotels, and other travel emergencies.

• -Motivational interviewing skills to assist in truly listening to clients and recognizing what they want to create customized travel experiences that meet their expectations.

• -Extensive knowledge and education of the top tourist destinations around the world, including the best restaurants, hotels, and attractions.

Work Experience

President

Pollina Tours and Travel, Inc June 1995- July 2020

• Coordinate transportation, accommodations, and itineraries for domestic and international trips for clients based on client’s needs, budgets, and expectations.

• Network with representatives of hotel chains, airlines, tourist attractions, and other destinations to create dealS.

• Utilize the latest sales techniques to upsell products and services to enhance client’s overall experience.Handled customer service issues, including unhappy clients, missed flights, overbooked hotels, mistakes in the itinerary, and other last-minute problems.

• Educated clients on travel requirements for international destinations, including visas, vaccinations, passports, and customs.

Education

Graduated with Bachelor of Commerce degree from University of Delhi, India in 1986 Hobbies and Interests

I love to travel, and I have visited most of counties in the world. In my spare time, I listen to music and enjoy being outdoors. I also love to cook.