Store Manager

V. BALAJI

Mobile: 701******* Email ID: ***********@*****.***

CAREER OBJECTIVE:

A challenging position, utilizing skills and knowledge developed through my experience with opportunity for professional growth developed based on performance as well as opportunity to learn from my peers for dynamic career growth

PROFESSIONAL SYNOPSIS:

• Dedicated Operations Manager and Effective Leader who excels at using proven methods and cutting-edge technology to successfully cut costs streamline operations and increase productivity. Assertive and enthusiastic, with extensive knowledge of process optimization CORE STRENGTHS:

• Exposure to the Customer support and Operation management activities ranging from sales, Marketing & customer support

• Ability to study customer requirements, understand their specifications and ensure customer satisfaction through on-time service.

EXPERIENCE ROADMAP:

SKS Veterinary Hospitals, Store Manager from Jan 2020 to Mar 2020

Medybiz Pharma Pvt Ltd., Operations - Senior Executive from Jan 2017 to Sep 2019

Metropolis Health Products Retail Pvt Ltd., Stores - Asst. Manager from Sep 2013 to Dec 2016

G.M.Pens International Pvt.Ltd., Store Manager from Mar 2012 to Sep 2013

Homeocare International Ltd, Relationship Asst Manager from Jul 2011 to Mar 2012

Trinethra Super Retail Ltd, Operations - Asst Store Manager from Jul 2009 to Sep 2009

Spencers Retail Limited, Stores Duty Manager from Aug 2008 to Apr 2009

Tata Tele Services, Senior Relationship Officer from May 2006 to Jul 2008

Matrix Financial Services Ltd., Marketing Officer from Aug 2004 to Apr 2006

Indian Remedies, Area Sales Manager from Jul 2001 to Jul 2004

NU Tread Tyres, Sales Officer from Apr 1994 to Mar 2001 EXPERIENCE DETAILS & RESPONSIBILITIES:

SKS VETERINARY HOSPITALS, CHENNAI

• Handling Customer support & day to day Store Operations.

• Managing & maintaining stock Inventory against Orders.

• Maintaining Inventory & suppliers

• Purchase Order Generation& Invoice GRN

• Periodical Inventory Check,

• Identifying Non-Movement Stock

• Follow up Vendor Payments with Accounts Dept.

• Stock Segregation & Follow up, Initiating Stock transfer to Other Branches.

• Maintaining Monthly Purchase & sales Records Branch wise

• Preparing Periodical Reports.

MEDYBIZ PHARMA PVT LTD- PHARMA & EQUIPMENT DIVISION, CHENNAI

• Planning the Procurement

• Organizing the Procurement in an Effective Way.

• Overseeing Inventory, distribution goods and facility layout.

• Effective Distribution of Product to the End User.

• Providing Medical Equipment’s according to the customer requirements.

• Managing Stock Inventory against Orders.

• Manage the Pharmacy Under FIFO System.

• Maintain the Records of Purchase, Sales & Cash Book.

• Arranging Periodical Refreshment Training to the Sub Ordinates.

• Arranging the deliveries within the Given TAT.

• Co-Ordinate with the Sales Team for the Market updation

• Dealt with Corporate Customers.

• Periodical Maintenance of the Medical Equipment’s with the Help of BME.

• Doing Periodical Stock Check.

• Preparing Monthly Reports.

METROPOLIS HEALTH PRODUCTS RETAIL PVT LTD, CHENNAI

• Handling Customer support & day to day Store Operations.

• Make the Store Ready for Customer Walk Inns.

• Briefing about the Health Products to the Customers

• Check on Inventory between System stock and Physical products.

• Creating Purchase Indent

• Identification of non-moving product stocks & plan to liquidate them.

• Maintaining stock inventories daily report.

• Ensuring customers satisfaction by effective customer relationship.

• Resolving the complaints & queries from the customers regards to the product.

• Plan for Corporate Sales.

• Training the other office staff’s regarding the new products updates.

• Creating plan for corporate sales & maintaining daily sales report.

• Maintain Sales Cash Deposits.

G.M PENS INTERNATIONAL PVT.LTD, CHENNAI

• Handling Customer support & day to day Store Operations.

• Brief the Sub-ordinates about Daily Target and Plan to Achieve.

• Ensuring customers satisfaction by effective customer relationship providing proper service.

• Check the Products Availability and Identify the Non-Moving Items & Prepare Plan to Liquidate the Same.

• Building relationship with Corporate Customers and follow ups for consistent business.

• Maintaining store accounts & daily reports.

• Handling Store Accounts.

• Identify Corporate Customer and Regular Follow Ups.

• Regulate the Stock Movement & periodic stock check.

• Ensuring customers satisfaction by effective customer relationship.

HOMEOCARE INTERNATIONAL PVT LTD, CHENNAI

• Being Point of Contact to the Clients & allocating clients appointments.

• Provide vital information requested by patients from time to time.

• Handling crisis situation to manage the queries & complaints from the clients.

• Guiding the patient about the treatment process provided.

• Receiving feedback from clients for service improvements.

• Maintaining Daily Potential client reports & overall reports.

• Maintaining daily Cash flow reports.

TRINETHRA SUPER RETAIL LTD, CHENNAI

• Handling Customer support & day to day Operations.

• Maintaining Purchase Order and GRN for Suppliers.

• Responsible for managing the whole floor and ensure smooth functioning of work.

• Handling stores cash flow & Keep the Store Cost under Control.

• Guiding the staffs about the new products & ongoing offers.

• Monitoring sales trend in comparison with previous year & periodic check on stock updation & movements.

• Ensuring customers satisfaction by effective customer relationship.

• Responsible for achieving store sales targets, with a profitable of retail sales along with consumer sales.

• Managing the supply chain warehouse goods.

• Maintain 100% FIFO & reduce the damage & expire products.

• Send the stocks to their respective departments.

• Guiding the team about the new product knowledge to CSA’s

• Coordinating with the merchandising team to develop activities and promotions aiming at increasing the sales of the brands in the store.

• Focusing on developing consumer related activities and promotions aimed at increasing consumer walk-ins in the store.

• Handling an entire store, to ensure that the contribution of the store sales and the income to the store increases month-on-month.

• Responsible for all the stock in and stock out operations

• Assisting the floor team regarding the store operations, promotions and marketing.

SPENCER RETAIL LTD, COIMBATORE

• Handling Customer support & day to day Store Operations.

• Maintaining daily sales reports &

• Monitoring the Sales & maintaining track on Stock.

• Maintaining the Products under FIFO System.

• Monitoring the Physical Stock of High Value Products Regularly to

• Reduce Shrinkage.

• Effective Customer Service to Increase Sales and Goodwill.

• Monitoring the Cost under Control and Keep the Store In Profit Zone.

TATA TELE SERVICES LTD, CHENNAI

• Handling Customer support & day to day Operations

• Resolving the Customer Issues at a Given SLA Time.

• Promoting the Products according to Customer needs.

• Building relationship with Corporate Customers and follow ups for consistent business.

• Investigate Customer problems and make speedy solutions.

• Ensuring customers satisfaction by effective customer relationship.

MATRIX FINANCIAL SERVICES LTD, CHENNAI

• Provide clients with information on products and services & meet the clients requirements.

• Providing update on the Financial Market Information & financial Consultation.

• Advising Customer to allocate their Funds according to the Market Situation.

• Guiding client to select the required policies based on their requirement & present market trend.

• Regular Follow-Ups and rendering Customer Service.

• Ensuring customers satisfaction by effective customer relationship.

INDIAN REMEDIES, CHENNAI

• Ensuring customers satisfaction by effective customer relationship providing proper service.

• Managing & allocating schedule for the clients.

• Briefing about the product & service details to the customers.

• Verifying the availability of the products.

• Monitor the Movement of the supplied products & monitor the Stock Position.

NU-TREAD TYRES (FRANCHISEE OF ELGI-TREAD), CHENNAI

• Handling Customer support & day to day Operations.

• Meeting the client & explaining about the Retread process.

• Allocating team to those areas to get the product.

• Supervising and monitoring the work.

• Regular visits to client places for Bulk collection of Tyres for Retread.

• Organizing monthly meeting between Director and Fleet Operators.

• Monitoring cash flow & Payments follow-up from the clients.

• Rendering Effective Customer Service to Keep the Customer Intact. EDUCATIONAL QUALIFICATION:

Degree : B.A (Economics) (1991-94) - A.M. Jain College, Chennai PERSONAL DETAILS:

Name : V.BALAJI

Father’s Name : A.VENKATRAMAN

DOB : 26.02.1974

Gender : Male

Nationality : Indian

Marital Status : Married

Languages Known : Tamil & English

Present Address : Plot No.9-A, Door No.4, Balaji Avenue, 8th Cross Street, Samraj Nagar, Sembakkam,

Chennai-600 073. .

Declaration:

I hereby declare that the particulars given by me in forgoing are true, complete and correct to the best of my knowledge.

Date :

Place: Chennai. (V.Balaji)

Contact this candidate