Office Assistant Service
Resume:
Soraya K. Hanson
Houston Texas ******.*****@*****.*** 832-***-****
Outgoing Customer Service Professional with over 8 years of experience in hospitality retail, finance, and economics. Seeking to leverage my technical and professional expertise to grow into a role that will utilize my skillset and challenge me routinely. Strong leadership, communication skills that inspire customer confidence and organization skills that will prove beneficial and integral to your operation.
Work Experience
Multi service Banker
Hancock Whitney Bank
March 2020- Present
-Responsible for opening new personal, business accounts and assisting clients with maintaining accounts
-Responsible for helping clients apply for new loans along with closing on new auto, personal, HELOC, and mortgage loans
-Responsible for making deposits, printing statements and providing balances
-Responsible for maintaining over 250,000.00
-Responsible for preforming maintenance tasks on accounts
-Responsible for answering phone calls and assisting with phone request
-Ensure client accounts are up to date
Bank Teller
Essential Federal Credit Union - Baton Rouge, LA
February 2019 to March 2020
— Responsible for taking in cash deposits along with processing withdrawal requests
—Responsible for maintaining a cash drawer over with 15,000.00
–Responsible for following open and closing procedures
— Responsible for answering phones and assisting members with request
—Responsible for assisting nonmembers with shared branching co-op request
Guest Service Representative
La Quinta Inns & Suites - Baton Rouge, LA
March 2017 to February 2018
-Responsible for ensuring guests are properly checked in and out using the NiteVision PMS System in according to LaQuinta's guidelines and procedures.
-Worked independently up to 90% of each shift, with very little oversight by management.
-Ensured guests and Direct Bill Clients were routinely invoiced at the time of check out, and processed all folios on a daily basis.
-Partnered with management to deliver optimal guest experience by prioritizing customer satisfaction, and improving Guest Experience scores.
-Top performing LQ Returns enrollment agent consistently - knowledgeable in informing the customer of benefits and encouraging enrollment to fully capture all aspects of the customer experience.
Counter Clerk
Welsh Cleaners - Baton Rouge, LA
August 2015 to November 2016
-Entered all incoming and outgoing tickets on a daily basis for customers.
-Multitasked phone inquiries, tasks delegated by upper management, sorting of customer clothing, and preparation of paperwork for next shift.
-Implemented unique a lost and found system as a way to streamline and recover items that were lost by the customers.
Student Worker/Office Assistant
Louisiana Department of Agriculture & Forestry - Baton Rouge, LA
January 2014 to August 2015
-Use of Microsoft Office Suite regularly to construct documents, edit and revise assignments, and complete a variety of dictated tasks from management.
-Answered multi-line telephone system for the University, scheduled and booked appoint ments, faxed and mailed documents, assisted with overall operations of the Office.
Cashier/Guest Merchandising Associate
Winn Dixie - Baton Rouge, LA
June 2012 to March 2014
-Responsible for providing consistent and timely customer service at the front end of a high traffic
Winn Dixie grocery store in the Baton Rouge area.
-Partnered with management to properly record inventory and stock shelves and maintain store end caps.
-Frequently assisted with product displays and Plan-O-Gram installations of the weekly specialized products. Communicated with customers about new product inquiries. -Maintained heavy customer flow and responsibility for cash till.
Education
Associate in Criminal justice
River Parishes Community College - Baton Rouge, LA
August 2019 to Present
Some college in Criminal Justice
BRCC - Baton Rouge, LA
August 2014 to March 2016
Skills
•MS OFFICE (2 years)
•EXCEL (2 years)
•MS WORD (2 years)
•MULTITASKING (5 years)
•OF SALE (5 years)
•Guest Service (5 years)
•Front Desk (2 years)
•Customer Service (5 years)
•Hostess
Additional Information
Skills & Abilities
Time Management
Multitasking Skills
Experience with NiteVision Property Management Systems
Experience with Point of Sale Systems
Critical Thinking Office machines
Computer literate - MS Office Suite
Windows Vista, MS Word, Excel, PowerPoint,
POS systems
Team building
Contact this candidate