MANOJ KUMAR, MCA, ITIL®
Linkedin.com/in/manojk365 firstname.lastname@example.org +91-981-****-*** Noida-Delhi/NCR, Uttar Pradesh, India BUSINESS TECHNOLOGY PARTNER CHIEF INFORMATION TECHNOLOGY OFFICER (CIO) IT SERVICE MANAGER IT PROJECT MANAGER Digital & IT Strategy Digital Business Transformation IT Service Management (ITSM) IT Project Management (ITPM) Value Streams & Processes Bridging the gap between strategy and execution to ensure the success of business/customers, stakeholders, and team members. CAREER PROFILE AND HIGHLIGHTS
ITIL certified Global Information Technology Leader with 18+ years of experience in Business Value & Performance using IT Service Delivery & IT Operations, IT Infrastructure, Business Applications (ERP-SAP & QAD, CRM, SRM, PLM, BI) and Business Processes to enable and drive cost-efficient digitalization by providing reliable, secure, and integrated Business Solutions.
Strategic Business Technology Partner driving Digital & IT Strategy, Building & Delivering next-generation Technology Solutions integrated with Business Strategy, vision & mission to drive revenues, profits, and efficiencies from a cost to growth & profit center IT.
Derived Strategic Business Ideas, Opportunities & Demands for IT Projects & Changes to deliver Business value-added Solutions.
Advancing Business Growth through the deployment of Right-Fit Business Technologies for Products & Services, Process Efficiency & Improvements, Technology Roadmap & Enterprise Architecture towards delivering Strategic Business Oriented Solutions.
Led Technology Solutions focused on quality process excellence, cost leadership, and profitable growth to co-create business value.
“At the core of Manoj’s success is his ability to be a change agent and innovative thinker with Business & IT Expertise. His willingness to explore options, pursue efficiencies, and execute on good ideas, sets him apart as an IT Leader.” – German Regional President SKILLS & AREA OF EXPERTISE
Business Technology Value Management
Communication, Collaborations & Negotiation
Business Analysis & Demand Management
IT Project Management - (PMI, Agile, DevOps)
IT Portfolio & Program Management
Partners & Suppliers Management
Stakeholder Management, Team Management
Business Intelligence (BI) & Data Analytics
IT Infrastructure, Cyber & Information
Security, Privacy, IT Audit & Compliance
ITSM Processes on ServiceNow (Incident
Management, Problem Management, Event
Management, Request Fulfilment, Access
Management, Change Management, Release
Management, Project Management, Security
Management, IT Service Continuity
Management (ITSCM), IT Asset Management
(ITAM), HR Service Management (HR Catalog)
Business Applications - ERP, SRM, CRM &
Business Process Implementation & Rollout
(SAP, QAD, Microsoft Navision, Oracle Apps)
IT Financial Management (Budgeting,
Accounting & Charging, Capex & Opex, P&L)
Technology Turnaround & Business Acumen
EXPERIENCE & KEY ACHIEVEMENTS
Vibracoustic Group of Companies (a Freudenberg Group Company) July 2009 – Present
(€2.1B, 40+ Global Plant, 4 Region: Vibracoustic group is a globally leading supplier of NVH solutions for all current and future mobility challenges for the automotive industry) Regional Manager / CIO, Head of Information Technology (DGM) Vibracoustic Noida Private Limited, Noida, UP June 2014 – Present Senior Manager of Information Technology, TrelleborgVibracoustic India Private Limited, Noida, UP December 2013 – May 2014 Manager of Information Technology, Trelleborg Automotive India Private Limited, Noida, Uttar Pradesh July 2009 – November 2013
Regional Head of Information Technology (Regional CIO APAC), reporting to Global CIO & Regional President. Leading Process Management and Governance of IT Services in the Region with the Definition and Implementation in the Regional Hub Management of the overall IT Financial Management (Budgeting & Accounting) in the Region.
Streamline IT Services in the Region to achieve Business Value Focused Delivery and IT Operational excellence. Lead the IT & Partner Teams in the Regional Hub and establish a high-performance IT organization to create structure and sustainability.
Oversee all IT Initiatives across the region and support global sites as Regional Business Relationship Manager and IT Regional Leader. Accountable for Design, Build & Develop, Deployment & Implement, and Monitor & Control the Regional IT solution roadmaps that consist of a strategic plan aligned with major Programs, Projects & Changes, Upgrades, Support Levels, SLAs, Service Volumes, Business Capabilities, Maintenance Plans, and Costs following Best Practices.
Managing and guiding Partners & Suppliers, ERP & Business IT Applications, IT Operations (Deliver & Support). Partnering with Business & IT Leadership, Enterprise Architecture, and Regional & Global Teams to align IT Strategy and execution to delivered business outcomes.
Led Rollout SAP Projects and Reduced ERP Operational cost and Transformed Business Processes for INDIA/Mohali (2018-19) and CHINA/Wuxi
(2015-16) plants with Global IT and SAP Process Teams (20-25 associates/consultants). Delivered global standardized business processes in Indian plants with localizations. Managed complete Project Life Cycle - Initiation to closure and Operation & Support. (Experienced to implement FICO, FA, MM, PP, QM, WM, PM Business Processes Modules with Cross-Functional Teams & Consultants) MANOJ KUMAR, MCA, ITIL® (Business-Led Information Technology (IT) Partner) DOB: 10th JUL 1079 Business Focused & value-added Information Technology (IT) 2
Achieved MMOG/LE customer certification from Ford & Volvo reducing 25% operating cost by optimizing business processes with end-to-end Factory Automation with Barcoding & scanning solutions, integration with QAD-ERP and Supplier Portal (SRM). Green Audits with Tata, Maruti, Hyundai.
Integrated 100+ suppliers by implementing end to end Global EDI & SRM Solutions to improve the Supply Chain and Operation Business Processes.
Led the design and implementation of IT Infrastructure Modernized Transformation initiatives and Supported 24x7x365 1000+ Laptop/Desktop users in India and 5000+ globally follow-the-sun support using Global Service Desk (ServiceNow) in 40+ plants in 4 Regions.
Significantly reduced IT Service Delivery & IT Operation cost in the region with standardization throughout the organization by new process automation, ERP and Collaboration platforms, and KPIs, implemented the best-practice framework for IT Service Management (ITSM), IT Project Management (ITPM) with high-impacted operating procedures, systems & processes, policies, standards, and templates.
Developed In-house and external Products & Applications following the Business & Customer Requirements using SDLC, Agile, ITIL, and Hybrid Product & Project Management methodologies with Product Owner responsibilities included Production IT solutions.
Achieved 97% customer / business satisfaction and Service Level Agreement (SLA), dropped 70% recurring tickets with the automation of ITIL IT
& HR Processes, Performance Analytics (KPIs), and delivered world-class global 24/7/365 follow-the-sun support using ServiceNow.
Achieved 99.98% system availability, Integrity, and Security of IT Systems and Infrastructure to rebuild and upgrade Regional Data Centers and IT Infrastructure and achieved 20% annual savings and produced a 200% ROI after a joint venture between Trelleborg and Vibracoustic Groups Build Business Aligned ITIL based Best Practice Enterprise IT Operating Model for Business Technology Management
PLAN (Business Value Area) – Process Management & Governance of IT Service Strategy, Business Relationship & Service Portfolio Management, Management of determined business patterns, activities, ideas, opportunities, and demands. Contribute to establishing a high-performance IT organization.
DESIGN (Technology Value Area) – Process Management & Governance of IT Service Design, Definition of IT Enterprise Architecture including Future Development and Technology Trends. Streamlines solutions across Business Processes, Service Level Design, and Supplier Management and contribute to establishing a high-performance IT organization.
BUILD (Project & Program Management) – Process Management & Governance of IT Service Transition and PMI/Agile Framework, Management of Changes & Releases, Streamline of Projects across Business Processes ensuring projects in scope, time, and budget, manage the critical change (build by design), Knowledge transfer and documentation, contribute to establishing a high-performance IT organization.
RUN (Deliver & Support) – Process management and governance for IT Service Operation, Management of Incidents, Problems, Access, Events, and Request Fulfilment, Account for and streamline of operational services across business processes by driving continuous improvement (integration), Monitor external partners on the operational level, Responsible for crisis coping, Service Level Fulfilment (operate by design), Contribute to establishing a high-performance IT organization.
ASSESS (IT Service Quality) – Process Management and Governance for Information Security including certification requirements, Process governance and auditing for IT Service processes including customer requirements, Process management of data protection and IT Risk Management, Consulting the business for information security matters, Assess and measure IT Service availability, reliability, and performance, contributes to establishing a high-performance IT organization.
Decreased critical/major incidents 86% and average resolution time 92% through the establishment of systems monitoring and alerting the process for initiative-taking and reactive alerts.
Attained near-zero unplanned outages for supported critical business systems by optimizing processes, staff training, and Performance Management.
Implemented Disaster Recovery Plan (DRP) for Business-Critical systems and databases in alignment with Business Continuity Plan (BCP)
Successfully standardized the Regional IT Financial Management process (Budgeting & Accounting, Capex/Opex, Run Rate, Headcounts) in alignment with the global IT and Business Financial and Budgeting processes.
Collaborated with Global Information Security Officer (ISO) to review and manage IT and data security, including policy recommendations, security applications, VPNs, antivirus, encryption technology, and firewall rulesets and router ACLs.
Led and Migrated Radix ERP legacy system as Project Manager, aligned with Enterprise Architecture to minimize and mitigate Business Risk. Involved Business stakeholders, cross-functional process team (10-15), re-testing, and acceptance of business processes and go-live in real-time.
Achieved zero audit findings for supported systems for India by establishing a compliance-driven culture, audited YoY by KPMG, and PWC.
Implemented IT Assets and E-Waste Management process aligned with Fixed Assets (Inventory and disposal/scrap of IT Assets).
Successfully steered ERP/QAD, Supplier Logistics Portal (WebEDI), and Business Processes implementation projects for Indian Plants and reduced 15% cost while leading cross-functional project teams of 15-20 associates/consultants to peak performance levels.
Reduced 90% Inventory Variances and 10% operations cost by harmonized Production & Operations Processes, traceability by implemented Shop Floor Kanban, Production Ordering and Scanning & Barcoding System.
Reduced Payroll Administration and decreased payroll cost by converting an outdated payroll system and processes to HRMS - Payroll and Employee Self-Service (ESS) System
Deployed Security (CCTVs) Solution in the regional plants and led Technical Operation support in collaboration with HR. PREVIOUS EXPERIENCE & KEY ACHIEVEMENTS
MANOJ KUMAR, MCA, ITIL® (Business-Led Information Technology (IT) Partner) DOB: 10th JUL 1079 Business Focused & value-added Information Technology (IT) 3 Manager of Information Technology, Mitutoyo South Asia Private Limited, Okhla, Delhi September 2007 – June 2009 Manager of Information Technology, Tristar Global Infrastructure Private Limited, Delhi August 2005 – August 2007 Senior Executive Information Technology, Honda SIEL Cars India Ltd., Greater Noida, Uttar Pradesh February 2004 – July 2005 Executive Information Technology, India Tourism Development Corporations – ITDC, Delhi December 2001 – January 2004
Successfully steered Microsoft Navision and Business Processes implementation while leading and motivating cross-functional project teams of 10- 15 associates/consultants to peak performance levels. (Requirement Analysis, Plan & Design the solution, Development, Testing & Acceptance, and Deployment to Go-Live)
Migrated IT Infrastructure and Data Center and Trimmed 20% Opex with Networking, Switches, Access Points, Firewall and Servers Installation and setup, IT Security and Compliance & Auditing
Implemented a structured IT Budget & Investment (CapEx/OpEx) process to have transparency and visibility to Business.
Successfully steered ebizframe ERP (Oracle Pl/SQL, Forms, and D2K) implementation while leading and motivating cross-functional project teams of 10-15 associates/consultants to peak performance levels and harmonized Business Processes, continued customization & optimization to maximize benefits of ERP for new business demands.
Reduced 5% IT Operations cost by taking-initiatives and accountable, managed, and supported IT Infrastructure and Application Operations - supported users for Hardware, Applications, Compliance, and Audits, Backup, and Restore and Delivered overall End-to-End IT Services and Products to Business.
Improved and standardized Business Processes by upgraded Legacy DOS and dBase based Duty-Free Shops and Warehouse Management Application to Oracle ERP system (Oracle Pl/SQL, Forms, and D2K) with Cross-Functional Teams
Achieved 99.8% system availability by designed and migrated IT Infrastructure from scratch as Project Lead to modern IT Infrastructure with IT Assets upgradations from DOS-based non-network environment for ITDC Duty-Free Shops. CORE COMPETENCIES, CAPABILITIES
Product Strategy & Delivery, Solution
Design & Implementation
Action-Oriented Leadership, Strategic
Direction, Drive & Execution
ROI & Business Case Analysis
Data Collection and Analysis
Service Desk / Help Desk Function
Build IT Policies, Procedures, and Processes
Team Building, Critical Thinking,
Influencing & Public Speaking and Problem-
Focused on Artificial Intelligence (AI), RPA-
Robotics, Machine Learning (ML), and IoT
Service Excellence, Service Oriented
SMAC (Social Media, Analytics & Cloud
Computing (Public Cloud, Private Cloud,
Hybrid Cloud - Azure, AWS)
Cloud, XaaS & Mobile-First Strategy and
Solutions, Cloud Computing, Virtualization
TECHNICAL SKILLS & KNOWLEDGE
ERP/Business Apps: SAP, QAD, Microsoft
Navision, AS 400, ebizframe (Oracle + D2K,
Cloud Solutions: Microsoft 365, Service-
Now, JIRA, QAD Supplier Portal, Nexprise,
Cloud Computing (Azure & AWS)
Databases: dBase, MS Access, Oracle, SQL
Platform and OS: Window Client/Server,
Linux/Unix, Mac OS X, VMware/Hyper-V,
Microsoft Active Directory & GPO, DNS,
DHCP, NAS, SAN
Networking: LAN, WAN, MPLS, Cisco,
L2TP/IPSec, TLS/SSL, HTTP(s) VPN
(Barracuda, GlobalProtect), Firewall,
Switches & Routers, CCTV & Access Control,
PRTG & Wireshark, Digital IP/EPABX
Tools and Languages: Microsoft Project &
Visio, Java, MS SQL, PL/SQL Open
Edge/Progress, Symantec/Veritas Backup
Exec, VMWare, Zoom, GoToMeeting,
WebEx, PowerBI, Microsoft Teams,
SharePoint Collaborations, AMC/AMS
EDUCATION, KEY LEARNING AND TRAINING
Master’s in Computer Applications (MCA) from IGNOU-Indira Gandhi National Open University, Delhi
ITIL® v3 Foundation Certification / ITIL Certification from AXELOS (GR750294294MK) on March 12, 2017
ITIL – IT Service Strategy and IT Operations Intermediate, ITIL 4 Foundation, PMBOK Guide 6 (Joseph Phillips) from Udemy
Individual Leadership Development Program (ILDP) from Krauthammer. Leadership Foundations, Project Management Professional (PMP), DevOps Foundation: Lean and Agile at Work – Series on Agile Project Management, JIRA from LinkedIn Learning
Honour’s & Advance Diploma in IT Infrastructure and Applications from NIIT. SAP Basis Training from HTS, CCNA Training from Aptech
Bachelor’s in Arts (B.A.) from Choudhary Charan Singh (CCS) University, Meerut