Translation/ Office Manager
Resume:
Shahlom Christian Alinsug
Contact
Tugbongan, Consolacion, Cebu Philippines, 6001
011-**-***-*** 4389
**********@*****.***
Objective
To find an avenue where I can fully maximize my potential and help make a difference. I need minimal to no supervision when given a responsibility. It is my desire to deliver maximum output while keeping client satisfaction at its best.
Education
MCC-Education
USC-BA
Academy for Creating Enterprise—Entrepreneurial Studies
Technical Education and Skills
Development Authority--Plumber
Experience
September 2017 to present
Translation and Interpretation Supervisor • The Church of Jesus Christ of Latter-Day Saints
Overseeing and training of 2 full time employees, more than 20 independent contractors and a number of vendors.
Serves as point person for all client communications and customer relations.
Institutes quality assurance standards.
Overseeing translation of manuals, books, magazines and other documents and materials.
Assigns and monitors all translation work of a single language in an assigned area or region by matching project complexity with the ability and workload of individual translators and by providing direction to see that projects are completed in a timely manner and within budget.
Reviews and proofreads all materials to be translated.
Personally completes various translation projects as appropriate.
Determines the acceptability of translation, interpretation, and recording the project completed by translation full-time staff and contracted translators by reviewing, proofreading, evaluating, and correcting the work.
Interpret general conference, seminars, interviews, phone calls, and so on by listening in one language while simultaneously rendering what has been said into another language.
May record materials for audiovisual production by acting as a language coach or talent in a sound studio.
Controls the quality and acceptability of non-English Church publications by proofreading text and by reviewing typesetting, layout, and artwork.
Recruits translators and interpreters from the ranks of local, active Church members and trains them in the Church translation process.
Serves as a linguistic, cultural, and information advisor by consulting with Church writers and officers as required.
Trains staff.
Maintains an orderly office and organization by preparing and submitting annual budgets, keeping an orderly filing and records system, preparing and submitting regular reports as requested and needed, and keeping office equipment and software running and up to date.
Regularly provides the supervised translators with current word lists to ensure that approved terminology is used for key Church terms.
Maintains the current tracking system and regularly updates the status of assignments.
Ensures that the translators understand to whom each translation should be sent, how it should be sent, and when it is due.
Instructs the translator on how to transmit data electronically.
Performs a supervisor check of every translated job before it is sent to typesetting or production and before payment is made. In all instances, the language supervisor should advise the translator of the positive and negative results of the supervisor check.
Follows the Language Supervisor Checklist to make sure everything is in order before sending the translation in for production.
Initiates payment under the following conditions:
August 2003 to August 2017
Senior Manager for Phone Center Operations • Survey Sampling International
Leading the day-to-day data gathering operations of the phone center.
B2C and B2B project management.
Highly involved in training, workforce management, HR functions, coordination and identification and implementation of KPIs.
Strategic planning and organizing.
Conduct performance reviews and succession planning.
Client conferencing and reporting.
Client development and negotiations.
Heavily involved in global client communications.
Project and quota management
Key Skills
Managing an Operation
Data Collection
Leadership
Organizing
Client Communication
Customer Satisfaction
Training
Translation
Interpretation
Communication
While I was at SSI, with the support of the upper management and frontline leaders, under my leadership we were able to more than double our team size from 150 to 400 at the same time increasing our productivity while keeping cost at the very minimum. It was made possible because of the dynamics and full support of the team and the integrity of the leadership.
I joined The Church of Jesus Christ of Latter-Day Saints in the last four months of the year 2017. In my first 4 months’ time I was able to produce an output that is more than the output of the first 8 months of the year and also earned a rating which was higher than what is allowed for an employee who was just newly hired.
These things are mentioned because I do not believe in status quo. I always think of ways to improve, ask questions and think outside the box. “If it isn’t broke don’t fix it” is a thing of the past.
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