SUSAN JARDINE

* ***** **** *****, ***. #***, Riverview, NB, E1B ON5

506-***-**** or 506-***-****

PROFILE:

An administrative and customer service professional with over 20 years’ experience. Strong interpersonal and organizational abilities demonstrated in handling inquires, maintaining office filing systems, scheduling appointments and training junior staff.

SUMMARY OF ACCOMPLISHMENTS:

Greet customers and patients in friendly manner

Establish rapport with customers/patients based on respect

Resolved customers concerns where appropriate or escalated to help desk

Type letters and memos and enter data using electronic applications

Scheduled and rescheduled appointments

Complete filing and scanning of patient charts

Stays on task while juggling multiple priorities and employers

Positive attitude and adaptable to learning new things

Proficient in Microsoft Office, Word Perfect and Basic Accounting procedures

WORK EXPERIENCE:

Dr. Andrew Clark, Moncton, NB

Filing Clerk

Dr. Guy LeBlanc, Moncton, NB

Receptionist

Dr. Troy Sitland, Moncton, NB

Office Clerk

Moncton Medical Clinic, Moncton, NB 2009 – 2013

After Hours Clinic Receptionist

Asurion Canada, Moncton, NS 2003 – 2006 Customer Service Representative, Customer Relations Specialist & Team Leader

BBM Bureau of Measurement, Moncton, NB 1999 – 2003 Interviewer/Telephone Surveyor

EDUCATION:

Medical Terminology Course 2006

Super Host Symposium 1996

Atlantic Business College 1995 – 1996

Telecommunications Service Representative Course - which included Human Relations, Customer Service, Word for Windows, Word Perfect 5.1 and Information Processing, Excel and DOS

Academy of Learning 1994 – 1995

Clerk Typist Certificate - included Microsoft Word, Office Procedures, and Word Perfect 6.0, Basic Accounting

Riverview High School 1994

High School Diploma

REFERENCES

Ms. June Perry, Office Manager – Dr. Andrew Clark 506-***-****

Mrs. Valerie Crossman – Office Manager for Dr. Guy LeBlanc 506-***-****

Mr. Wayne Mingo, Personal Reference – Tatamagouche Legion Branch 64 (902)

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