Network Engineer Support

JOHN ASAMOAH

240-***-**** **************@*****.***

PROFESSIONAL SUMMARY

Hard-working Network Engineer skilled at overseeing complex company networks with a focus on efficiency and performance optimization. Detail-oriented and proactive with strong troubleshooting and analytical abilities. Strong experience in configuring, monitoring, and supporting advanced network switches

SKILLS

●Hands in working with latest and advanced Cisco switches (9300,6500,4500,3850,3750) and routers ( 4300,2900,2800,1800)

●Experience in configuration of EIGRP,OSPF,BGP,VLAN,DHCP,VTP and IPSEC VPN

●Good organization

●Vendor Management

●Data Management

●Customer Relations

●P25

●LMR(Land Mobile Radio)

●Multitasking

●Great written and oral communication

●Self-starter and Team player

●SolarWinds support

●Trunking and Access

●

WORK HISTORY

July 2016-Current

Network Engineer Umass Hospital

●Providing operational support and project implementation for Cisco-based network infrastructure, including switching, cabling, routing, firewall security and site-to-site VPN

●Perform responsibilities of installation and configuration of Switches and routers

●Handle the tasks of troubleshooting and solving network issues as well as implementation of network design

●Monitoring and supporting the company's network security and data center networks

February 2015-July 2016

Network Technician ResinTech Inc.

●Resolved user-related problems by providing technical guidance and expertise.

●Supported LAN and microcomputer systems by effective network planning and server configuration

●Monitor the performance of the computer systems and address issues as they arise

●Perform basic proactive and support maintenance to network devices including routers and switches (LAN/WAN,Wireless environment)

February 2009-February 2015

Helpdesk Support Engineer ResinTech Inc.

●Working closely with staff to troubleshoot and help with all kind of tech support issues

●Microsoft Windows 10 and Apple MAC OS

●Troubleshooting all kind of network equipment including mobile devices (iPhone, iPad, etc.) and printers

●Configured hardware, devices and software to set up work stations for employees.

EDUCATION

Dutchess Community College,

General Study

CERTIFICATIONS

CCNA - Routing and Switching (Active)

CCNP – Enterprise certification (pending)

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