DONALD DALTON

Diesel Maintenance Service Manager

Roxboro, NC 27573

adizmt@r.postjobfree.com

910-***-****

Service Manager

Advanced Maintenence - Durham, NC

September 2019 to Present

Oversee day to day operations of shop, ensures corporate safety policies, fostering collaboration between all personnel. Ensure that location is in compliance with local, state and federal agencies and statutes. Responsible for the control of inventory and maintenance of equipment. Prepare purchase orders and researches for best pricing on parts or repairs from vendors. Discuss maintenance issues, contract and warranty work with vendors. Schedules and assigns work to techs and shop personnel. Responsible for maintaining departments cost within budget. Completes paperwork associated with repairing vehicles and documenting parts usage and accounts for work order time vs time card times. Supervises budget, schedule for work to be done and techs. Work on multiple projects to completion. Drives customer satisfaction and retention. Excellent organizational, analytical, and communication skills. Corporate Director of Environmental Services

Principle LTC, Inc - Kinston, NC

May 2018 to August 2019

Wrote and implemented EVS policies and procedures for 58 Long Term Health Facilities in three states, (Kentucky, Virginia, and North Carolina). Including standardizing products, training, and testing used within each facility for EVS employees. I wrote and implemented EVS transition programs that moved EVS vendor services to in-house EVS within the company. This allowed for each facility to increase cleaning standards along with saving money on monthly budgets. General Manager

Sodexo

May 2015 to January 2018

Responsible for the ES operation in a 109 bed hospital while managing a team of 17 employees. I have proven results in positively impacting HCAHPS and patient satisfaction. Excellent interpersonal skills along with a track record of being highly integrated with the ability to build relationships throughout all areas of the PM Hospital while driving client engagement and patient/employee satisfaction. I had the ability to successfully achieve consistent and high levels of customer satisfaction with patients, visitors, staff and multiple key clients, (C Suite along with Board of Directors). Experience with joint commission inspections as well as Mock TJC surveys put on by Life Point Hospital Group. I am familiar with regulations governing hospitals including Biohazard Waste (DOT trainer) and Pharmaceutical Waste. I have extensive experience writing policies for hospitals for Biohazard and Pharmaceutical Waste as well as hospital cleaning procedures for all units including housekeeping and unit staff. I reported directly to the District Manager along with hospital CFO. Operations Manager

Crothall Healthcare - Charleston, SC

February 2010 to December 2014

WORK EXPERIENCE

I oversaw the Environmental Services operation for a 700 bed medical center with 40 crew members under my charge. Excellent interpersonal skills along with a track record of being highly integrated with the ability to build relationships throughout all areas of MUSC from COO, Unit Directors, unit staff and EVS staff. I successfully achieved consistent high levels of customer satisfaction with patients, visitors, staff and multiple key clients while driving HCAHPS scores at each unit while there. Demonstrated leadership style and driven for results. I conducted regular inspections along with evaluations of the facility while conceiving actions plans for problems that arose. Operations Manager

Health Care Services Group

April 2009 to February 2010

I supervised the ES operation for the 112 bed Long term and Rehab facility in Hampstead NC overseeing a staff of 12 for ES and Laundry. I consistently showed high levels of customer satisfaction with patients, visitors, staff and multiple key clients. I practiced a strong but fair leadership. While at HCS, I gained experience with State Inspection Surveyors including; documentation, staff engagement, and training. Increased scores of 64 when arriving to a score of 89 before leaving HCS.

VP/Project Manager

ASAP Painting Group

2004 to 2008

I developed their commercial paint division throughout N.C., S.C., GA., and VA. Oversaw all estimating, bids, contract negotiating, projects through completion. Hiring of subcontractors, putting together their contracts, ensuring insurance responsibilities were met, proper OSHA documentation along with training was attended by crews. Ensured that contract timelines were adhered to for each project. I drove profits to over 2 million dollars a year. Bachelor of Science in Business Administration in Business Management and Administration California Coast University - Santa Ana, CA

July 1981 to January 1989

EDUCATION

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