Christine A. Jackson
Washington, DC 20019
Cell 202-***-****
Email- ******************@*****.***
OBJECTIVE
I am seeking a position where I can continue to use my management, payroll processing, scheduling and teaching skills with opportunities to acquire additional career-building knowledge, in an organization offering growth and advancement.
EDUCATION
ARCH TRAINING CENTER, Washington, DC 20020
Carpentry and General Construction 4/00 – 6/01
Graduate Equivalency Diploma GPA 3.8
PROFESSIONAL
EXPERIENCE
Signature Collision Center, Accounts Payable 02/19-07/2020
- Enter overhead bills/invoices into QuickBooks for payment
- Handle and resolve customer complaints
- Reconcile credit card expense reports for management and shops
- Process vendor/overhead payments weekly with company checks
- Process weekly ACH/Wires for Rent payments for multiple locations
- Notarize loan and lease documents for company
- Process vendor payments with company credit cards
- Reconcile enterprise statements for all locations
- Audit credit card expense reports for fraud
Signature Collision Center, Payroll Specialist/HR Manager/Accounts Payable 08/14-02/19
- Process weekly and Bi-weekly payroll
- Complete new hire paperwork
- Process Terminations
- Enter overhead bills/invoices into QuickBooks for payment
- Handle and resolve customer complaints
- Manually enter completed payroll into the system weekly
- Reconcile credit card expense reports for management and shops
- Ensure employees were completing assigned work in a timely manner
- Process vendor/overhead payments weekly with company checks
- Process weekly ACH/Wires for Rent payments for multiple locations
- Notarize loan and lease documents for owner
- Manage company website update monthly with new locations/information
- Process vendor payments with company credit cards
- Process insurance enrollment
- Reconcile enterprise statements
- Audit credit card expense reports for fraud
Signature Collision Center, Reconciliations/Payroll Specialist/Accounts Receivable 02/11-08/14
- Reconcile vendor statements
- Process weekly payroll
- Complete new hire paperwork
- Process Terminations
- Enter overhead bills/invoices into QuickBooks for payment
- Process daily deposits
- Reconcile customer repair order for payments
- Close repair order tickets daily
- Called customers to find out their satisfaction with repairs weekly
- Handle and resolve customer complaints
- Manually enter completed payroll into the system weekly Signature Collision Center, Customer Service Representative 06/10-02/11
- Greet Customers
- Create repair order tickets for customer vehicles
- Collect and enter payments
- Take pictures of customers vehicle during drop off
- Update customers daily on status of repairs
- Enter insurance estimates in CCC
- Schedule and accept tow truck deliveries
- Deliver customer vehicle upon completion
- Explain to customer the estimate and repairs
- Update ARMS (Enterprise) system every night
SunTrust Bank, Financial Services Representative/Teller (8/09 –)
- Maintain cash drawer of $2500 or more
- Tally and close out cash drawer and end of day
- Open new customer/business accounts
- Process credit applications
- Load funds into store ATM
- Training to become a notary
Store Manager, Starbucks Coffee Company (12/06 to 5/09)
- Train, hire and fire employees
- Prepare and maintain store scheduling
- Supervise staff of 13 or more
- Conduct store inventory of supplies and store merchandise twice monthly
- Attend Monthly meeting for my district
- Prepare weekly labor, sales and store preparedness reports
- Prepare weekly food safety audit
- Review and explain store profit and loss statement
- Review budget and target reports
- Adjust store product and inventory based on budget and target reports Assistant Manager, Starbucks Coffee Company (02/04-12/06)
- Train new staff
- Conduct interviews for hire
- Attend regional meetings
- Supervise staff on duty daily
- Trained for Starbucks in Food Safety and as a Starbucks Experience and Learning Coach
- Order supplies and merchandise
- Inventory Control
- Maintain cost and store budget on a monthly basis based on profit and loss statements Shift Supervisor, Starbucks Coffee Company (05/02-02/04)
- Responsible for opening and closing of store
- Daily deposits of store earning amounting to over $1500 or more
- Maintain store safe which required counting and maintaining at least $2000 at all times
- Daily maintenance of the store
- Supervising 6 or more staff daily
- Prepare store inventory counts
- Prepare store for new merchandise which consisted of setting up displays and product Barista, Starbucks Coffee Company (11/01-05/02)
- Tally orders on the register
- Sell Starbucks merchandise
- Maintain the appearance of the store
- Prepare customer specified beverages
ADDITIONAL TRAINING
Food Safety Training (Certified)
Situational Leadership
Focus Workshop
Teller Training
FSR Training
CERTIFICATIONS
Food Safety Certification
Maryland Notary
REFERENCES: Are Available Upon Request