Eric J Nelson

**** ******* **. **** *****, ND ***78 Phone: 612-***-**** adiyxg@r.postjobfree.com

Objective

To obtain a long-term, challenging position within an organization where I can successfully implement my customer service and technical support to meet and exceed metric expectations, promote teamwork, and enhance my abilities.

Summary of Qualifications

Over 10 years of providing customer support.

Provided Tech Lead and Training duties.

Worked high volume and high stress environment while provided high quality support.

Multitasking a variety tasks in a timely manner, while working with high level customers.

Ability to be investigate issues and to be self-taught through.

Skills

Microsoft Office 2010, 2013, 2016 and Office 365, Including installation Office

SharePoint Online, Office 365 and OneDrive for Business.

Windows 7 and 10

Work with other products Active Directory, SQL, and Network security.

Experience

702 Communications 07/2020 - 12/2020

Managed Services

Support clients with Network and Desktop support

Work tickets through Automate

Wanzek Construction 01/2019 - 06/2020

IT Software Support Specialist

SharePoint Online support Engineer for the companies SharePoint site.

Provided duties to support incoming tickets to field and office personal

Daily duties of setting up computer equipment, Password assistance, AD management, OKTA and MFA support, and troubleshooting of other products

Volt/VMC 05/2008 - 12/2018

Technical Support Engineer

Support GP Dynamics for 2 years, Office Accounting, Office Deployment, Excel and SharePoint Online for 5 years.

Provide duties as a Support Engineer, Trainer, On-Call Engineer, and Tech Lead support.

Train new employees and explain protocols clearly and efficiently

Daily requirements are making calls, troubleshoot, reproduce issue, investigate using internal and external documents, provide reasoning for issues, work with resources, create detailed notes for cases and sending emails to customers

Achieving consistent rankings in monthly metrics, including resolved solutions and top marks in time to resolve cases.

Education

Minnesota State Technical College 1996-2000

Associates Degree in Applied Science and Computer Networking.

One year dedicated to studying Industrial Electronics.