Office Software
Resume:
Garry Baez
*****.*.****@*****.***
Summary: Experienced Information Technology Technician with a strong technical background proven to adapt to learn new skills quickly. Demonstrates the ability to lead, organize and is goal oriented with the ability to motivate team members.
Education
NPower Technology Corps Program
January 2015-June 2015
22 week training in Computer Fundamentals
New York, NY
Networking, Web and MS Office
University of Hartford
January 2008-May 2012
Major: Biology
Hartford, CT
Credits Completed: 100
Thurgood Marshall Academy
September 2003-June 2007
High School Regents Diploma
New York, NY
Technical Skills
●Operating Systems: Microsoft Windows XP, Vista, 7,8 and 10, Mac and Linux
●Software: Microsoft Office Suite, Active Directory, Mozilla Firefox, Adobe Photoshop, Google Chrome, BMC Remedy, Service-Now
●Hardware: Laptops, Workstations, Modems, Network Cards, memory, printers, scanners, and other peripherals.
●Maintenance: Computer assembly and disassembly, installing motherboards; creating boot disks, partitioning and formatting hard drives, operating system installation; windows update, system restore; disk defragmenter; installation of anti-virus, anti-spyware, firewall; file transfer settings, and setting new user configuration.
●Networks and Protocols: Windows NT, POP3, SMTP, FTP, TFTP, Ethernet, Cisco Routers, wired and wireless switches, WAP, VPN
●Certifications: CompTIA A+ Certified
Employment
Senior Technician KPMG New York, NY May 2015 – March 2020
●Wiped and configured new hire laptops with KPMG software
●Performed Group Policy updates
●Extensive use and knowledge of the Service-Now and Remedy software to create, distribute, and close tickets
●Performed data migrations on user’s computers
●Created, documented, helped troubleshoot, and resolved help desk tickets submitted by users for computer repairs
●Proved extensive knowledge of the Service-Now ticketing platform including following SLA's
●Migrated users’ data to new laptops to complete computer upgrades
●Created and organized spreadsheet with new users’ phone set up and mapped each phones’ destination with a floor plan
●Set up new users’ workstation with phone, laptop, docking station, and dual monitors
●Upgraded memory on user laptops to help with slow application running speeds
●Wide scale deployment of laptops for new and existing users
●Checked for laptop compliance with firm policy
●Performed laptop configurations and quality assurance for new hire laptops
●Setup Cisco routers for internal data network
●Worked in data room configuring internet ports for new and existing offices
●Provided network, hardware, and software support for +5000 end users
Upgraded +5000 user's workstations to Windows 10
Extensive use of active directory
Level 1 remote and phone support
Created, completed, and closed over 25 tickets per day
Supported applications such as Windows 7/10, Mac OS, Microsoft Outlook, Word, PowerPoint, and Excel
Lead on-boarder and off-boarder
Directed new hire orientations on a weekly basis
●Configured desktops for and supported Bloomberg terminals
Technical Advisor Microsoft New York, NY October 2012-January 2015
●Demonstrated in depth knowledge of Windows, Mac and other related computer material
●Troubleshoot and performed diagnostics, documented help desk tickets and resolved customer software and hardware issues
●Lead team in sales of Microsoft Windows computers, tablets and telephones
●Set up and configured computers for automatic factory reset
●Performed virtualization on Mac computers to boot Windows
●Installed software on Mac and Windows computers
●Voted employee of the month for 3 consecutive months
●Proved knowledgeable of the Microsoft Office Suite
●Lead classes on teaching Windows and Microsoft office.
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