Service Representative Manager
Resume:
Simmi Rana
H No ** sevli Badowala Premnagar Dehradun, Dehradun, 248007 (IN)
****.******@*****.***
Professional Summary
Energetic and optimistic customer service representative with over 3 years of professional experience assisting customers in solving complex issues. Keen to support in becoming a market leader through proven customer support skills.
Employment history
Sr. Representative, Concentrix. Gurgaon, Delhi
Jul. 2016 – Jan. 2018
Amazon Floor Support executive skills
Day to day team management
Resolving of technical issues
Co-ordinate with agents and provide feedback to leaders Implementation of audit findings, risks and opportunities Raising the tickets of employee's concerns to management Maintenance of performance data
EDP, DD Motors. Dehradun, Uttarakhand
Feb. 2015 – Jun. 2016
Floor Manager
Worked as an EDP (Electronic Data Processing)
Follow ups of Customer's Queries
Resolved Customer Complaints
Handled Exchanged Car Claims
Education
NIIT, Dehardun, Uttarakhand
Software Engineering, Information Technology, Sep. 2014 DAV PG College, Dehradun, Uttarakhand
Bachelor of Arts, Arts, Jul. 2011
S D M Kanya Inter College, Khatauli, Uttar Pradesh Intermediate, Computers, Jun. 2008
S P Inter College, Dehradun, Uttarakhand
High School Diploma, Art's, Jun. 2006
Skills
MS Office(MS Word, MS Powerpoint, MS
Excel)
Computer Language C Programming,
C++, Data Structures
Operating System Windows xp,7/8
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