Desktop Support Service

Sikandar Hayyat

929-***-**** / **************@*****.***

Objective: Technical Support position

Summary

• Strong troubleshooting and communication skills

• Extensive experience In Desktop Support

• Bachelor's degree In Applied Computer Science

Skills

Windows 7, 10

Hardware Upgrades

Software Upgrades

System Troubleshoot

Active Directory

Microsoft Office 365

Remote Desktop Control

Network Printer Config

Desktop Support

Management Skills

Customer Service

Experience

Desktop Support Jan 2019 – Mar 2020

HRA-MIS Brooklyn, NY

Troubleshot and resolved end-user issues through research and effective follow up practices

Upgraded, repaired and maintained PC-related hardware, software and peripherals.

Serviced multiple end users daily through assigned ticketing system.

Provided first level hardware and network support for Lexmark printer devices and Network files. Customer Service Aug 2015 – June 2019

Deck One Management, LLC Brooklyn, NY

Implemented communication procedures, guidelines, and policies.

Assisted with placement of orders, refunds, or exchanges.

Informed customers of deals and promotion.

Customer Service May 2015 – Aug 2018

NAHA & PICCOLO, LLC Brooklyn, NY

Identified customer’s needs and assisted with solutions to achieve satisfaction.

Followed communication procedures, guidelines and policies.

Maintained Inventory control

Education

Master of Science In Information system Dec 2021

concentration in Network Administration and Cybersecurity Touro College Graduate School of Technology New York, NY Bachelor of Technology in Computer Systems Dec 2019 New York City College Of Technology Brooklyn, NY

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