Office Assistant Manager
Resume:
Angel Lopez
Brooklyn, NY 11206
Day 347-***-**** Email:************@*****.***
OBJECTIVE: A challenging position in which my experience in computers and
Office assistant is fully maximized and my superior abilities in Communication and organizational skills are utilized to their fullest
Extent.
WORK EXPERIENCE:
Oct 2019 – Present
Dec. 2010- Oct 2019
SIGNATURE BANK New York, NY
Position: Helpdesk Associate
Responsibilities:
Perform first line support, troubleshoot, diagnose and resolve Network, System, Desktop, Laptops, IPhone and User issues (i.e. password resets, access and application issues, user accounts, Active Directory.
Open and track requests via Help desk System; follow up and ensure resolution within specified time frames Application Support/Third Party vendor support access
MUNICIPAL CREDIT UNION New York, NY
Position: Helpdesk Administrator
Responsibilities:
Create, dispatch, and resolve service request tickets within Track-IT system.
Responding in a timely manner to service issues and requests.
Onboard/Terminate/Transfer employees Active Directory accounts
IT Asset inventory control.
Application support/ Third party vendor support access.
User access control forms management.
Multifunction Toshiba printer/fax scanner vendor contact.
Mobile device deployment and enrollment in MDM.
Access control support unlock/password changes for applications.
Monitor and react to email alerts/system health monitors.
Review weekly software installation report for unapproved installations.
Possibly training more junior staff members.
Grant Access To Server When Needed
Jan 2004 – Dec. 2010
VISITING NURSE SERVICE OF New York
Position: Helpdesk Analyst
Responsibilities:
Operate Avaya 4620 phones
Customer Service
Handle all incoming calls, emails and help desk tickets.
Help clients set up profile for Microsoft Outlook
Resetting network passwords (Active Directory Users and Computers)
Resetting Risc passwords (HyperTerminal File)
Resending caseloads (Mainframe Sessions Program)
Helping clients map and set up network printers
Helping Clients set up desktop, laptops computers and pen base tablets
Setting up voicemail accounts under Microsoft Exchange Administrator
Resetting voicemail passwords
Setting up users with remote control
Alert the clients community, Manager and team members when a major problem is suspected.
Follows up on specific inquiries or requests to ensure client satisfaction and logs all questions and problems from clients.
Create tickets on Support Magic & Team Track programs
Interprets, evaluates and resolves telephone inquiries pertaining to the functional operation of all installed application hardware and software products supported by IS in a courteous and expedient manner.
July 1999 – Jan 2004
VISITING NURSE SERVICE OF New York
Position: Technology Coordinator (Computer Technician)
Responsibilities:
Monitor and maintains inventory of all pen base computers, wireless cellular phones and digital cameras
-Reimaging all pen base computers
Assign all equipment and accessories
Tests functional integrity of equipment when returned
Conduct inventory of technical and communications equipment
Send malfunctioning equipment for repair and maintain records
Provide Help Desk support to users in order to resolve problems
Maintain log of equipment problems in support magic
Perform other duties as assigned
Download photos from Kodak digital camera
Training new nurses with the penbase computers
Customer Service
Set up the conference rooms with Proxima Desk Top Projector
Oct. 1996 - July 1999
VISITING NURSE SERVICES OF New York
Position: Senior Mail/Clerk
Responsibilities:
Assist building services supervisor in daily activities
Assume responsibility for department in supervisor absence
Assist in processing invoices on timely basis
Pick up and deliver mail to and from the post office
Sort and distribute incoming and inter-agency correspondence
Collect outgoing mail; weights, stamps and bundles mail
Responsible for the record keeping of registered mail receipts
Log amount of postage used daily
Maintain mailroom equipment
Responsible for contacting messenger services
Relieve telephone operator
Act as messenger as assigned
Assist lead shipper/receiver with inventory, storing and distribution of supplies
June 1988 - Oct. 1996
EDUCATION:
SKILLS:
REFERENCES
NATIONSBANC COMMERCIAL CORP. New York, NY
Position: Mail/Clerk
Responsibilities:
Collect outgoing mail; stamps and bundles mail
Sort and distributed incoming mails and inters -office correspondence
Assist in building services activities
Maintain mailroom equipment and inventory
Ship out packages on a daily basis
Project/task on Microsoft word
WILLIAMSBURG WORKS, Brooklyn, NY
Completed the web design Beginners course
Awarded a Certificate for completing the program
1199 SEIU/LEAGUE EMPLOYMENT, TRAINING & JOB SECURITY PROGRAM, New York, NY
Completed the Computer Basic/Intermediate/Advance program
TECHNICAL CAREER INSTITUTE, New York, NY
Completed the A+ Certification course
Awarded a Certificate for completing the course
EASTERN DISTRICT HIGH SCHOOL, Brooklyn, NY
Major: Business administration
Graduated with a High School Diploma
Bilingual (English/Spanish), Experiences with Paragon Mail Machine U100
Series, Compaq Deskpro EN, EVO and Dell Dimension 4300 PC’s Compaq
Presario 700z Laptop Computer, Fujitsu Stylistic Pen Base Computers F1000,
F2300, F3500, F4110, Lenovo X41,X60, X61 Kodak Digital Cameras DC210
DC3400, DC3900 Knowledge of Microsoft Windows 95/98, 2000, XP Home Edition and Professional Windows Vista, 7 Professional and 10 Enterprise Microsoft Office 97, 2000, 2003, 2007 and 2016. Dream weaver 6.0, Angel fire Support Magic 4.50, 7.50, Peoplesoft 8 Oasis and Clinical System. Episys Quest. Bridge Track. Track-It! Technician Client. Active Directory. Configuration Manager Console. MobileAsset
References Furnished Upon Request
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