Juned Shaikh

***-**, **** ***, ********, NY ***** adiyd4@r.postjobfree.com Mob :347-***-****

Summary:

Accomplished and goal-driven Senior Technical Support Engineer with 10+ years of experience in technical support roles ranging from desktop support to helpdesk and server support.

Expertise in utilizing technical knowledge to provide support and troubleshooting techniques to clients consistently recognized providing an exceptional level of customer service and communication.

Adaptable in fast-paced environments.

Excellent Communication skills.

Pursuing Comptiaa A+ Certification Course( 1001-1002)

Technologies:

Windows 95,98, NT4 ME, Windows xp, vista 7 Windows 10 &MS OFFICE 2000, 2002,2003,2007, 2016

Active Directory handling of New users on board, Resetting of Password, Assigning Rights & priveleges to access certain folders .

Employment:

Senior Desktop Engineer

Pro4ia Inc, New York, New York (January 2019 – till now)

Perform mass deployments for I.T infrastructure to new offices.

Install Printer, Computers, and Configuration of software.

Asset management for keeping the record of all IT assets with corresponding user & location.

Profile backup of the user from old PC & restoring backup the Data to New PC.

Answered incoming calls and provided helpdesk support.

Manage, maintain, and deploy Microsoft OSs for 5000+ devices across their clients.

(December 2019- June 2020)

Tek systems, New York, NY

Worked as user support specialist for Kronos implementation software to one of the leading Health Care provider in New York (Mount Sinai Hospital )

Guiding the user them with different modules of kronos software

Remediating with the user in following up with different steps of the software, depending upon their position as Timekeeper & Time Approver

Worked as IT Support Engineer for Health Care Provider ( Mount Sinai Hospital )under the ageis of Teksystem

Re-imaging of Desktop,

Taking Backup of user profile, restoring back to New PC,

Configuring Printer . Joining to Domain,

Deploying of New PC, configuring signature Pad.

Nffinity LLC, New York, NY (July 2020- September 2020)

Worked as Deployment Engineer for their client ( WEWORK) for Windows 10 migration Project .

Reimaging the Laptop with Windows 10 .

Refurbishing the laptop,packaging & despatching to the users.

Desktop Engineer

Injazat Data System, Abu Dhabi, U.A.E. (January/18 – December/18)

Manage, maintain, and deploy 50+ 3rd Party applications across multiple regions.

Manage, maintain, and deploy Microsoft OSs for 5000+ devices across multiple regions.

Manage, maintain, and deploy Microsoft Server OSs and devices across multiple regions.

Manage, maintain and develop lifecycle of imaging capabilities and associated application suites

Manage, maintain and continuously develop entire I.T lifecycle inclusive of procurement, deployment etc.

Provide level 2 and 3 enterprise support to all end-users • Manage, maintain and deploy hardware including but not limited to networking devices and servers.

Desktop Engineer

C4 Advance Solutions, Abu Dhabi, U.A.E. (September/06– December/17)

Provide level 2 and 3 enterprise support to the UAE Air force and Air Defense (AFAD).

Manage, maintain, and deploy systems and devices across multiple regions.

Manage, maintain and continuously develop entire I.T lifecycle inclusive of procurement, deployment etc.

Technical Support Lead

Emirates Advanced Investment (October/01 – September/06)

Participated in 2nd Middle East Air Symposium as Technical Support Lead.

Manage, maintain, deploy and image Microsoft, Linux systems and devices.

Provide level 1, 2 and 3 enterprise customer supports.

Relevant Skills :

Certified Microsoft Professional ( MCP)

ITIL V3 Foundation Certified

Education :

M.G University, Meghalaya.

Master’s in Business Administration – Systems Information Technology ‘2012

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