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Seeking an Information Technology Helpdesk Position

Location:
Edmonton, AB, Canada
Posted:
December 25, 2020

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Resume:

DALE BUCYK

780-***-**** adiybx@r.postjobfree.com

HIGHLIGHTS OF QUALIFICATIONS

Positive communication skills and work ethics that allow me to attract repeat customers.

Doubled the sales in Electronics for Walmart in 3 months by myself.

Over 18 years of in the IT industry with a passion for learning new technologies and skills.

Fast and accurate troubleshooting of IT problems in person, by phone, or the internet; mentoring people at the same time.

A great team-player who also independent, hard working, self-disciplined, and bondable.

EDUCATION

ICT Ballad Consulting Group 2020

CompTIA Linux+ 2012

CompTIA Server+ 2007

CompTIA Network+ 2004

CompTIA A+ 2003

Strathcona Career Technology Institute 2002

Grant MacEwan Community College General Studies 1995

CERTIFICATES / TRAINING

Security / Cybersecurity

Basics; Network Security; Compliance and Operational Security

Cybersecurity Foundations

Threats and Vulnerabilities; Cryptography; Application Data and Host Security; Access Control and Identity Management

Identifying PII; Phishing and Whaling; Malware Explained; Social Engineering; Security for Cloud Services

IoT Architectures/Privacy

IT Security Core Concepts

Windows Server 2016

DNS; High Availability; File and Storage Services

Configuring Hyper-V; Configuring Virtual Machine Manager

Implementing Group Policy

Managing Privileged Identities

Implementing Workload Specific Security; Network Infrastructure; Advanced Networking Features

Install/configure AD; AD Enterprise Infrastructure

Windows Server 2012 / 2012 R2

Install, Configure, and AD; Create and Manage Group Policy

Configure Advanced Network Services, File and Storage Solutions

Basic Microsoft Services

Other Certificates

Project Management Foundations (2016)

Python, SQL, JavaScript, and HTML

Essential Commands (Ubuntu)

Kali Linux

PowerShell 5 Essential Training

Testing with Internet Explorer and Virtualbox

SharePoint 2013 Essential Training

IT Service Desk Management Fundamentals

Mojo Helpdesk

ITIL Foundations

ADDITIONAL SKILLS

Up-to-date on security with alerts from US-CERT, Homeland Security, and Physorg.com.

Accomplished in using and maintaining various Linux file structures.

Skilled in using Acronis True Image and familiar with the Linux dd command for imaging.

Competent in crimping/testing of RJ45 UTP. Knowledgeable in fibre optics, Cat 7, Cat 8, cable testers, and using punch down tools.

Comfortable using hardware/software RAID, GFS tape backup, and cloud software.

Experienced using the open-source Raspberry PI; familiar with the Arduino. Basic soldering skills.

VOLUNTEER EXPERIENCE

Leduc Region Community Connection Centre

2018

WORK EXPERIENCE

Best Buy South Edmonton Common

Sales Associate

November 2016 – December 2016

Active Tech Electronics Edmonton, AB

Sales Associate/keyholder

April 2014 - August 2015

CPR Cell Phone Repair Leduc, AB

Labourer

June 2013 - December 2013

DB Hi-Tech Services Leduc, AB

Proprietor/field technician

February 2008 – October 2012



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