WESLEY JOHNSON
Raleigh, NC 910-***-**** adiya4@r.postjobfree.com www.linkedin.com/in/wesleyajohnson G O A L - D R I V E N T E A M P L A Y E R DEDICATED TO EXCEEDING CUSTOMER EXPECTATIONS, ENHANCING EMPLOYEE PERFORMANCE, AND APPLYING BEST PRACTICES Customer Relationship Management
Virtual & In-Person Training
Regulatory Compliance
Staff Scheduling
Amazon QuickSight & Chime
MS Office Suite
E D U C A T I O N & C E R T I F I C A T I O N
EAST CAROLINA UNIVERSITY GREENVILLE, NC
Bachelor of Science in Public Health Aug 2019
• Member - National Society of Leadership and Success FAYETTEVILLE TECHNICAL COMMUNITY COLLEGE FAYETTEVILLE, NC Associate in Science May 2016
Certification: Adult & Pediatric First Aid/CPR/AED P R O F E S S I O N A L E X P E R I E N C E
AMAZON DRT-1 WAREHOUSE RALEIGH, NC
Training Coordinator 8/2020 - Present
Promoted from Sortation Associate based on favorable performance reviews and perfect attendance
• Plan, implement and evaluate new "Project Hermes" Training program
• Conduct interactive training for new drivers which include lectures, demonstrations, videos, and exams o Pre-COVID-19: Conducted classroom training classes o During COVID-19: Conduct virtual courses using Amazon Chime communications service
• Track daily training logs to comply with regulatory standards
• Collaborate with On The Road (OTR) and Regional Management to address department needs and goals
• Maintain regulatory compliance documentation to promote safety and compliance culture
• Use Amazon QuickSight business analytics software to search metrics and improve warehouse operations
• Collaborate with the Driver Training Team to create an interactive Microsoft Excel database
• Maintain constant communication with third party drivers and contract company operators to ensure that packages arrive on time
• Inspect vehicles for safety compliance
Notable Accomplishment
• Achieve above 99% Driver Associate Compliance and Pass Rate Sortation Associate 11/2018 - 8/2020
• Trained staff to use complex tools to secure package location with a 100% success rate
• Communicated with colleagues to facilitate the unloading process
• Provided reports and workflow statuses to management
• Applied industry safety standards, including Occupational Safety and Health Administration (OSHA) standards for lifting, working at heights and hazardous chemical handling Notable Accomplishment
• Maintained high level work standard achieving 99.7% accuracy sorting and processing Wesley Johnson Page 2 of 2
NATIONAL MULTIPLE SCLEROSIS SOCIETY RALEIGH, NC
Development and Advocacy Intern 5/2020 - 8/2020
• Collected and compiled data into Microsoft Excel using a variety of formulas
• Recruited MS society members for foundational growth
• Maintained regular contact with hundreds of clients via phone and emails
• Attended weekly meetings and transcribed notes for Development Department personnel
• Coordinated transportation of participants to Greater North Carolina Bike MS events
• Fielded phone calls and answered emails from prospective donors, local businesses, and intern/staff applicants PIZZA HUT RALEIGH, NC
Delivery Driver 1/2013 - 8/2016
Worked an average of 20 hours per week while attending college full-time
• Offered excellent customer service by consistently completing deliveries on tight timetables
• Kept detailed records of sales and payments of in-progress and completed deliveries
• Managed customer service issues with professionalism to ensure satisfaction and promote brand loyalty C O M M U N I T Y S E R V I C E
• Regularly volunteer at the Food Bank of Central & Eastern North Carolina