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Training Coordinator

Location:
Raleigh, NC
Salary:
50000
Posted:
December 25, 2020

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Resume:

Wesley Johnson Page * of *

WESLEY JOHNSON

Raleigh, NC 910-***-**** adiya4@r.postjobfree.com www.linkedin.com/in/wesleyajohnson G O A L - D R I V E N T E A M P L A Y E R DEDICATED TO EXCEEDING CUSTOMER EXPECTATIONS, ENHANCING EMPLOYEE PERFORMANCE, AND APPLYING BEST PRACTICES Customer Relationship Management

Virtual & In-Person Training

Regulatory Compliance

Staff Scheduling

Amazon QuickSight & Chime

MS Office Suite

E D U C A T I O N & C E R T I F I C A T I O N

EAST CAROLINA UNIVERSITY GREENVILLE, NC

Bachelor of Science in Public Health Aug 2019

• Member - National Society of Leadership and Success FAYETTEVILLE TECHNICAL COMMUNITY COLLEGE FAYETTEVILLE, NC Associate in Science May 2016

Certification: Adult & Pediatric First Aid/CPR/AED P R O F E S S I O N A L E X P E R I E N C E

AMAZON DRT-1 WAREHOUSE RALEIGH, NC

Training Coordinator 8/2020 - Present

Promoted from Sortation Associate based on favorable performance reviews and perfect attendance

• Plan, implement and evaluate new "Project Hermes" Training program

• Conduct interactive training for new drivers which include lectures, demonstrations, videos, and exams o Pre-COVID-19: Conducted classroom training classes o During COVID-19: Conduct virtual courses using Amazon Chime communications service

• Track daily training logs to comply with regulatory standards

• Collaborate with On The Road (OTR) and Regional Management to address department needs and goals

• Maintain regulatory compliance documentation to promote safety and compliance culture

• Use Amazon QuickSight business analytics software to search metrics and improve warehouse operations

• Collaborate with the Driver Training Team to create an interactive Microsoft Excel database

• Maintain constant communication with third party drivers and contract company operators to ensure that packages arrive on time

• Inspect vehicles for safety compliance

Notable Accomplishment

• Achieve above 99% Driver Associate Compliance and Pass Rate Sortation Associate 11/2018 - 8/2020

• Trained staff to use complex tools to secure package location with a 100% success rate

• Communicated with colleagues to facilitate the unloading process

• Provided reports and workflow statuses to management

• Applied industry safety standards, including Occupational Safety and Health Administration (OSHA) standards for lifting, working at heights and hazardous chemical handling Notable Accomplishment

• Maintained high level work standard achieving 99.7% accuracy sorting and processing Wesley Johnson Page 2 of 2

NATIONAL MULTIPLE SCLEROSIS SOCIETY RALEIGH, NC

Development and Advocacy Intern 5/2020 - 8/2020

• Collected and compiled data into Microsoft Excel using a variety of formulas

• Recruited MS society members for foundational growth

• Maintained regular contact with hundreds of clients via phone and emails

• Attended weekly meetings and transcribed notes for Development Department personnel

• Coordinated transportation of participants to Greater North Carolina Bike MS events

• Fielded phone calls and answered emails from prospective donors, local businesses, and intern/staff applicants PIZZA HUT RALEIGH, NC

Delivery Driver 1/2013 - 8/2016

Worked an average of 20 hours per week while attending college full-time

• Offered excellent customer service by consistently completing deliveries on tight timetables

• Kept detailed records of sales and payments of in-progress and completed deliveries

• Managed customer service issues with professionalism to ensure satisfaction and promote brand loyalty C O M M U N I T Y S E R V I C E

• Regularly volunteer at the Food Bank of Central & Eastern North Carolina



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