Communications Specialist
Resume:
Shayla Sales **** Peachtree Lane
********@*****.***
EXPERIENCE
Bainbridge Companies Largo, MD —Leasing Consultant (Full-Time) January 2020- PRESENT
● As a part-time leasing consultant, my responsibilities vary depending on day-to-day activities. I coordinate and schedule lease applications, and adhere to compliance requirements.
● Coordinate property viewings, follow-ups and updating of contact management database.
● Respond to account inquiries and requests as well as provide cost and availability information, regarding unit availability.
● Responsible for proper maintenance of all resident and property files..
● Responsible for assisting Assistant Manager in collection of delinquent rents. Participate in planned resident activities and other tasks or duties as assigned by the supervisor.
● Maintain contact with all apartment locator services and local businesses to provide informational material. Update periodically.
● Maintain contact with all apartment locator services and local businesses to provide informational material. Update periodically.
Luxottica, Port Washington, NY —Customer Service (Part-Time) September 2020- December 2020
● Currently working with the largest wholesale company for eyewear, I build rapport and trust with assigned accounts via phone and email interaction.
● Troubleshoot and resolve account issues by leveraging resources with computer software (SAP, CRM, Enovia, Microsoft Outlook and Teams).
● Respond to account inquiries and requests as well as provide product information.
● Follow-up on account inquiries not immediately resolved. This can include credit requests, account set-up, resetting passwords, and conflicted orders.
Providence Opticians, Washington D.C. —Administrative Staff (Full-Time) May 2019- September 2019
● Having gained widespread knowledge of optometric services, my responsibilities included, but were not limited to interfacing with both clients and colleagues, regarding medical information, payments and appointments via phone and email. (Gmail)
● Maintained organization of filing for approved insurance claims, patient records, completed eyewear jobs, and office materials/records.
● Discussed and answered questions regarding insurance policies, costs, and payments for patients.
● Recorded and completed billing transactions to insurance provider(s) through insurance portal.
● Maintained accurate data entry records regarding confidential patient information, appointments and insurance approval claims.
● Performed monetary transactions for services including eye exams, prescriptions, and eyewear. SKILLS
Microsoft programs
(4 years)
Spreadsheets (1 year)
Administration (2 years)
Social media content and
strategies (3 years)
Organization (4 years)
Communication (4 years)
Customer Service
(4 years)
Leadership (2 years)
Real Estate (1 year)
CERTIFICATES
AND AWARDS
Real Estate License-
Acquired 08/2020
INTERESTS
Real Estate
Hospitality
Fashion
Arts
Philanthropy
J Public Relations, New York, NY — Public Relations Intern January 2019-May 2019
● While interning at this agency, I assisted on many on-going projects that ranged from campaigns, property visits, representations, media lists, etc.
● I navigated through Public Relations contact software, including Cision and Muck Rack, to develop and maintain media lists as well as locate media contact information for future placements and pitches.
● When assigned, assisted my team with drafting materials for client presentations at the end of each quarter outlining campaign objectives, goals, and objectives.
● Performed daily administrative tasks, such as answering and directing phone calls, greeting visitors and clients, setting up office for meetings and presentations, out-of-office errands, as well as schedule/reschedule meetings.
● Participated in team brainstorm sessions to generate creative storylines and partnership ideas for clients.
● Tracked media coverage in forms of clippings, social media influencers, and features in magazines. Sun in the Sky PINK, Baldwyn, NY — Marketing Assistant (Part-Time) February 2018- September 2018
● As a public relations/marketing assistant, much of my time was dedicated to managing various social media accounts while also developing creative content for daily postings and engaging captions.
● Assisted in the organization, implementation, and planning of events, photoshoots, as well as pop up shops that were aimed at increasing brand exposure.
● Draft and edit press releases, brand materials, letters, and fact sheets about Sun in the Sky PINK to send to press and media outlets. Increased social media following and clicks by 200% by leveraging in-house content creation on social media markets to engage audience's interactions.
● Assisted in the development of point of purchase marketing material by leveraging promotional campaigns implemented on Instagram and website.
EDUCATION
Hofstra University, Hempstead, NY — Bachelor of Arts September 2016- December 2019
Member of Public Relations Student Society of America, President of Multicultural Fraternity and Sorority Council, and Vice President of Alpha Kappa Alpha Sorority, Inc. Weichert Realtor School, Bowie, MD — Real Estate Certificate June 2019- July 2019
PROJECTS
S.T.R.O.N.G. Youth Social Media Campaign Liaison 2019 — Struggling To Reunite Our New Generation is a non-profit organization, located in Hempstead, NY works with children, adults, and families that have been impacted with gang violence in their communities. Special Events Committee for PRSSA at Hofstra University 2017 — As a member of Special Events, I performed tasks that contributed to event materials, such as PowerPoint presentations, evening programs, seating charts, and food and beverage catering.
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