Computer Operator Service, Help Desk, Distribution Clerk

**** **** **** ****

Chattanooga, Tn. *****

Phone: 423-***-****

Wanda Smith

Education General Educational Development Certificate

Work History [January 1980-June 2020] Erlanger Health Center

Desktop Technician III

Answer calls for help desk for IT department

Prioritize calls

Troubleshoot and solve general system issues

Assign tickets to technicians

Ensure proper documentation of service ticket status

Replace hardware when needed

Monitor servers

Reboot servers as needed

Install various software

Computer Operator

Monitor data center

Create help tickets for incoming calls from users

Escalate tickets to appropriate group

Escort visitors into hospital’s other data centers

Trained new operators

Ran computer backups

Distribution Clerk

Print daily, weekly, and monthly reports for departments

Decollate and burst reports to be distributed

Distribute reports to various departments within hospital

Print payroll checks

Related Skills

Strong customer service skills

Multitasking

Proficient in Microsoft Office

Various Computer Systems knowledge

Attention to detail

Understanding of HIPAA

Excellent organizational and communication skills

Highly dependable

Ability to work independently

Reference Available upon request

Contact this candidate