Customer Care Data

TAMMY SAPP

***********@*****.*** 301-***-****

Skills Microsoft Office

Oracle Based Billing System

Data Analysis/Data Entry

Extremely Organized

Great Conflict Resolution Skills

Powerful Negotiator

Self-Motivated

Excellent Customer Service

Accounts Payable

Experience Billing Specialist III (BGE Credit Investigations) 03/2019 - Current N-Tech Workforce Columbia, MD

Performs specialized duties requiring thorough knowledge of Customer Care & Billing (CC&B) and COMAR.

Assist customers with submitting inquiries/complaints regarding gas and electric billing disputes. Working knowledge of COMAR and other PSC regulations impacting billing or accounts receivable.

Provide written and verbal communication to customers about the claims submission process. When necessary, enter or adjust customer account data in the CC &B system. Use credit tools such as Equifax and Lexis-Nexis to conduct background checks on new and existing BGE customers.

Investigate and resolve cases for complex billing disputes by utilizing CC & B and various credit tools.

Handle sensitive account data, maintain confidentiality, and adhere to all standards of business conduct.

Business Government Support Coordinator 08/2006 - 12/2018 Verizon Wireless Hanover, MD

Assisted business and government customers with their cellular accounts. Handled all billing inquiries, price plan analysis, customer escalations, and educated customers with online account registrations.

Created new business accounts and performed credit evaluations for new lines of services for existing customers.

Retained customer loyalty from business customers that were considering leaving by giving financial assistance and successful contract negotiations. Conducted Tier 1/ Tier 2 troubleshooting for customer's devices such as smartphones and data devices.

Completed orders for warranty replacements, device upgrades, and accessories for business and government customers.

MDTA Police Emergency Dispatcher 02/2004 - 07/2006 Maryland Transportation Authority Police Linthicum Heights, MD Received and dispatched emergency and non-emergency calls from citizens to law enforcement officers and medical response teams. Relayed police information requested to the FBI, State Police, local and out-of-state police departments, and various law enforcement agencies.

Communicated with law enforcement officials and other public safety officials by using phone switchboard and two-way multi channel radio to maintain constant updates and location reporting.

Performed computer background checks on individuals per officer request, verified driver's license, vehicle tag inquiries, and warrants. Entered and cleared warrants for individuals or stolen items within the National Criminal Justice Database System. Education and Training High School Diploma

Forest Park High School Baltimore, MD

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